Constant Home Comfort

Heating & Air Conditioning
Markham ON L3R 1C2
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Reviews for Constant Home Comfort

Average customer rating:
9.5 10 (426 reviews)

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Lennox furnace installation
Lennox furnace installation
0 reviews Richmond Hill, ON
2/10

Lennox furnace Installation

The company installed a Lennox 7000 btu in my townhouse 2 1/2 years ago and the blowers stopped working. I thought the system is suppose to last a lot longer than that.
The service department agree to fix the problem for me but the parts will not arrive until 4 weeks later. At the mean time my house is without air conditioning and heating. The forecast for the next 10 days are over 37 degree C.
Am I unlucky or the company is selling sub standard equipment?

Approximate cost of services:
$3,200.00
1 of 1 people found this review helpful.
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Company Response

We appreciate your feedback and are genuinely sorry to hear about the inconvenience you've experienced with your Lennox furnace installation. Your comfort and satisfaction are of utmost importance to us, and we want to address your concerns.

Firstly, we apologize for the inconvenience caused by the blower issue in your townhouse. We understand that a furnace is a significant investment, and it's reasonable to expect a longer lifespan. While Lennox furnaces are designed to be durable, occasional issues can arise, and we take them seriously.

Regarding the delay in obtaining the necessary parts, we want to clarify that we are working diligently to resolve the issue as quickly as possible. The availability of parts can sometimes be subject to external factors like supplier delays, especially when dealing with specific model and generation variations. We appreciate your patience during this time, and we're exploring all possible avenues, including sourcing parts from new furnaces if available, to expedite the repair process.

In terms of the extreme weather conditions you're currently facing, we understand how critical it is to have a functioning HVAC system during such times. We apologize for any discomfort you're experiencing due to this situation and assure you that we're doing our best to minimize the downtime.

Rest assured, we are committed to providing you with a reliable and efficient heating and cooling system. Our service department will continue to work closely with you to resolve this issue and ensure your home's comfort is restored as soon as possible.

We genuinely appreciate your patience and understanding, and we will keep you updated on the progress of the repair. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we will do everything in our power to make this right.

Thank you for choosing us for your HVAC needs, and we look forward to serving you better in the future.

Bernard
Bernard
1 review Mississauga, ON
10/10

Heat Exchange installation

Good communication, fast and friendly service...highly recommended.

Installation was completed with satisfaction. Will buy again.

Approximate cost of services:
$7,100.00
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Company Response

Dear Bernard thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

John
John
0 reviews Richmond Hill, ON
10/10

Heat Pump

The sales representative (Daniel) was very professional, always responded timely for any questions. I strongly recommend him for all the new customers. Also, the heat pump was installed based on my schedule and the technicians were professional too. The heat pump works so quiet, everything is so good as far. Hopefully I will get my rebate soon.

Approximate cost of services:
$7,100.00
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Company Response

Dear John thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews East Gwillimbury, ON
10/10

New Heat pump install

I am very happy for my new heat pump installation service from CONSTANT HOME COMFORT.I really appreciate the technician Jimmy and his colleague had done very good job.Theyve done everything professionally and protected our property.After the job done they cleaned job site carefully.Thanks again for the service.
Tony

Approximate cost of services:
$7,232.00
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Company Response

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Change the Heat pump and furnace

Constant Home Comfort helped me change the furnace and heat pump, and also helped me to apply the government grant . I was very satisfied their service and their work . Bruce was helping me to organize the whole process, my families referred him to us , he was very helpful and professional.

Approximate cost of services:
$10,600.00
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Company Response

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

空调heatpump安装

In June of this year I installed a heatpump air conditioner. I am very satisfied with the service! The air conditioner is extremely quite! I would like to thank the salesman Hanson, he gave me a lot of professional advice and product introductions.

Approximate cost of services:
$7,100.00
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Company Response

Dear Customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Markham, ON
10/10

Replace hot water tank

They are excellent and reliable. One evening, we found the hot water tank was leaking so we contacted their sale representative Raiden, he came to check immediately and get it replaced the next day. Really efficiency!

Approximate cost of services:
$2,300.00
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Company Response

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Aurora, ON
10/10

Great install, no complaints

I'm satisfied with my heat pump install.
The pre-install was pretty good - quick responses from Evan (the sales associate), quick scheduling for the install itself (a couple of weeks after I signed the initial contract). The questions I had were answered pretty well (such as pump size, install location, noise, etc).

The installation itself took the whole day (from 9AM to 5PM). Interestingly enough, the copper lines are connected with quick connect, not welded. Overall, the install crew was pretty open about what they were doing as well as the reasoning why (such as clearances around the outdoor unit).

The outdoor is rather quiet. Even when I'm on the backyard standing right in front of it, my neighbor's AC unit is louder.

One downside is a limited selection of furnaces - I ended up getting an oversized furnace, which comes with its own downsides.

Overall, pretty happy so far.

Approximate cost of services:
$11,000.00
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Company Response

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Cynthia in Brampton
Cynthia in Brampton
0 reviews Markham, ON
10/10

Heat Pump installation

This is a reliable and professional team, the consultation and installation were professional and smooth, highly recommended.

Approximate cost of services:
$7,450.00
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Company Response

Dear Cynthia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Mary in Bolton, Ontario
Mary in Bolton, Ontario
1 review Bolton, ON
0/10

Horrible....Worst Experience ever

I purchased a brand-new Lennox A/C unit along with an additional 10 years parts and labor warranty. The unit was purchased in August of 2019 and installed sometime at the end of that summer. As you know in Canada the A/C is not used through fall and winter as it is too cold.
A few months later in the spring, the A/C unit was not working, and I called this company to look at the unit. They spent hours on it and could not find a problem. They added freon and then left. I argued with them that the unit was defective, and they said it was fine as it was now working. Well, it only worked until the spring until it did the same thing again and every spring, thereafter. The same thing happened. It stopped working. Every year they came to check it and they couldn't find a problem. They'd replace more parts and add freon.
I have complained many times and told them to give me a new unit and not a defective A/C unit but they avoid me.
I have also talked to my doctor about the health issues me and my children have been having for the last few years, dizziness, nauseous, headaches, memory loss, brain fog...all consistent with a freon leak in our home. This is toxic and a health hazard. I'm told that this will do permanent damage.

Approximate cost of services:
$3,500.00
3 of 3 people found this review helpful.
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Company Response

Dear Mary

Thank you for sharing your experience. We apologize for the inconvenience caused. We will thoroughly investigate the matter and gather all the necessary information. We will then reach out to you with our findings. Thank you for your patience.

Sincerely,

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Constant Home Comfort

Constant Home Comfort provides professional and reliable service and installation of furnace and air conditioners in the Ontario. Our strength is in matching you with available rebates depending on your location availability. Our clients may be presented with a zero down payment, high-efficiency furnace or AC installed fast + rebates depending on what we get them approved for. Call us anytime for a quick price quote and rebate eligibility.

We have local technicians at each of our locations in GTA Toronto, Hamilton, Oakville, Kanata-Ottawa, London, Waterloo and Windsor. 25% discount while energy rebates are available up to $5,000 for AC, Furnace, HEPA, Tankless Water Heater.

Choose from a variety of high-end brands including Lennox, American Standard, Daikin, Armstrong Air and Keeprite. There are various features and upgrades for you to choose from including smart control panels! Enjoy a top-of-the-line appliance upgrade from the best price after rebates, including installation! We have high client satisfaction as we offer exceptional service in a timely manner! We only install top of line energy-efficient products that will last you a lifetime. We will explain to you in-depth how to maximize your savings and maintain comfort all year round in your home. We are customer-focused.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
PRODUCTS
High Efficiency Furnaces, Air Conditioners, Water Heater Tank & Tankless, I.A.Q products such as Humidifier, Air Cleaner, Ventilator and Thermostat, Ductwork and Insulation.
SERVICES
Professional, reliable and affordable HVAC service and installation. HVAC Rebate programs available. 24/7 emergency hotline and fast service. HVAC Maintenance programs.
BRANDS
Lennox, American Standard, Daikin, Armstrong Air, Keeprite, Rinnai, Navien, John wood, GSW, Giant, Bradford White, Rheem, Honeywell, Generalaire, Aprilaire, White-rogers, Excalibur, Atticat.
SPECIALITIES
HVAC SPECIALISTS ENERGY CONSULTANTS CERTIFIED TECHNICIANS INDOOR AIR QUALITY SPECIALISTS INSULATION SPECIALISTS 24 HOUR EMERGENCY HOTLINE FOR Q/A
WEBSITE
https://www.constanthomecomfort.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
CHEQUE, CASH, CREDIT CARD, RENTAL, FINANCING.
LICENSES
TSSA-GAS FILTER, ESA, REFRIGERANT LICENSE-313A
MEMBERSHIPS
HRAI,SAVEONENERGY.
LIABILITY INSURANCE
Yes
DIPLOMAS
Nate Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
UP TO 12 YEARS PARTS AND LABOUR*
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.