Constant Home Comfort

Heating & Air Conditioning
Markham ON L3R 1C2
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94%

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Reviews for Constant Home Comfort

Average customer rating:
9.5 10 (426 reviews)

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Private User
Private User
Private User reviews Scarborough, ON
10/10

AC Installation

David, the Home Comfort Advisor was very professional, provided excellent service, and was exceptionally knowledgeable when describing the AC system installation process.

He was courteous, respectful, and took the time to educate me on the process. This level of personalized service goes above and beyond the standard, showcasing a genuine commitment to customer satisfaction.

I highly recommend his services to anyone seeking to have their AC system installed.

Approximate cost of services:
$7,100.00
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Company Response

Dear Customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Magdalen
Magdalen
0 reviews North York, ON
10/10

Water Heater Repair

Excellent, and efficient service from Nassar, The Tech got the Water heater running in no time, he also fixed a Noisy flame.

Approximate cost of services:
$150.00
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Company Response

Dear Magdalen. thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Heat Pump Installation

I will give a LIKE to Constant Home Comfort as the service they provide is terrific. The salesperson is so courteous and knowledgeable. The installation process was fast and neat, no hiccups and problems to follow up. The technicians were polite and efficient. The work was completed smoothly and within the time frame. I have recommended my neighbors and friends to them.

Approximate cost of services:
$7,100.00
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Company Response

Dear Paul. thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Good service for heat pump

I installed heatpump air conditioner in oct this year. I feel very satisfied! The air conditioning mute effect is really good, special thanks to sales hanson, he gave me a lot of professional installation advice and product introduction. Very satisfied.

Approximate cost of services:
$7,100.00
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Company Response

Dear Customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Paul in Markham
Paul in Markham
0 reviews Markham, ON
10/10

Heat Pump Service Call

I would like to commend the tech that provided a heat pump service call He was very professional in explaining the function of the heat pump, double checked the connections at both the heat pump and the furnace end. He also ensured the thermostat was setup properly. This
was a great customer experience. Thanks, Paul

Approximate cost of services:
$200.00
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Company Response

Dear Paul. thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

George in Scarborough
George in Scarborough
1 review Markham, ON
10/10

Install Heat pump

Recently installed heap pump from this company, very satisfied with the service and product. The sales rep David is patient and professional, it is a very comfortable experience for the whole process, from analys to end of installation. Recommended to several friends, all happy with the services from David.

Approximate cost of services:
$7,000.00
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Company Response

Dear George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Zoe in Toronto
Zoe in Toronto
1 review Markham, ON
10/10

High efficiency heat pump

David, the on-site air conditioning analyst, provided an exceptional service experience during his recent visit. His dedication to the job and his customer-centric approach left a lasting impression on me.

David's friendly demeanor and professionalism immediately put me at ease. He took the time to thoroughly analyze my existing air conditioning system, discussing its strengths and weaknesses. His expertise was evident as he explained the benefits of transitioning from my old air conditioning system to a high-efficiency heat pump system.

What truly stood out, though, was David's commitment to providing the best possible solutions tailored to my needs. He patiently addressed all my questions and concerns, ensuring I fully understood the assessment and cost estimates. His transparency and honesty were much appreciated, as they instilled trust and confidence in the recommendations he made.

David's attention to detail was commendable, ensuring that no aspect of the assessment was overlooked. He was thorough in his evaluation, making sure that the proposed upgrade would not only meet my comfort requirements but also be energy-efficient and cost-effective in the long run.

In addition to his technical expertise, David's exceptional customer service skills shone through. He maintained clear and open communication throughout the process, providing updates and options as necessary. His willingness to go the extra mile in ensuring customer satisfaction was evident, and it left me with a positive impression of the service provided.

In conclusion, David's performance as an on-site air conditioning analyst was outstanding. His professionalism, expertise, and customer-centric approach make him an asset to the service industry. I highly recommend his services to anyone seeking high-quality, reliable, and customer-focused assistance in assessing and estimating High efficiency heat pump upgrades.

Approximate cost of services:
$0.00
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Company Response

Dear Zoe, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace and Air Conditioning

It was a great experience! The whole transition was a smooth processed and we were able to get detailed answers and reponses immediately.

Approximate cost of services:
$9,755.00
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Company Response

Dear customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Chia-Shing
Chia-Shing
1 review Toronto, ON
10/10

Heat Pump

Very professional and knowledgeable staff. David did a terrific job in explaining the product features and the process. He kept me updated of the progress in scheduling for audit and installation. The installers, Bob and Shamir were very courteous and friendly and explained things as installation progressed.

Very happy with Constant Home Comfort and will definitely recommend them to friends and colleagues.

Approximate cost of services:
$6,300.00
Was this review helpful?
Company Response

Dear customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Private User
Private User
Private User reviews Toronto, ON
0/10

Faulty heat pump

Purchased a heat pump (GREE, GUD36W/A-D(U)) from Constant Home Comfort. They also did the installation. The fan on the heat pump failed within a month of operation. When I noticed this, I immediately reached out to them but it took over 24 hours to get in touch with them (no one picks up the phone, you have to try multiple different numbers) despite their 24 hour service promise.

The technician and all the subsequent technicians they sent out cannot fix the issue. They told me that the only solution is for them to reach out to the manufacturer who has not been returning their calls. They have been calling for over 4 days now. They have said that going forward, they will just continue to send technicians over to my home who will stand in front of the broken heat pump and call the manufacturer. Unfortunately, there is no resolution in sight.

Approximate cost of services:
$7,100.00
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Company Response

Hi, Ms Chau. Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced with your GREE heat pump and our service. We understand how frustrating it must have been to deal with a malfunctioning unit and the delays in resolving the issue.

Your feedback is invaluable to us, and we take it seriously. We are committed to providing a high standard of service, and we acknowledge that we fell short in this instance. We are taking immediate action to address your concerns.

Firstly, we are expediting the process to replace your faulty heat pump with a new one. We want to ensure that you have a working unit as soon as possible, and your comfort is our priority.

Additionally, we are pleased to inform you that we will be extending a 5-year labor warranty to cover any future service needs related to the new unit. This warranty is a testament to our commitment to your satisfaction and peace of mind.

We apologize for the communication issues you encountered while trying to reach us, and we will work on improving our responsiveness to ensure that you receive prompt assistance in the future.

Once again, we appreciate your feedback, and we are determined to make things right for you. Please expect our team to be in touch with you shortly to arrange the replacement and discuss any further details.

Thank you for giving us the opportunity to rectify this situation, and we look forward to restoring your faith in Constant Home Comfort.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Constant Home Comfort

Constant Home Comfort provides professional and reliable service and installation of furnace and air conditioners in the Ontario. Our strength is in matching you with available rebates depending on your location availability. Our clients may be presented with a zero down payment, high-efficiency furnace or AC installed fast + rebates depending on what we get them approved for. Call us anytime for a quick price quote and rebate eligibility.

We have local technicians at each of our locations in GTA Toronto, Hamilton, Oakville, Kanata-Ottawa, London, Waterloo and Windsor. 25% discount while energy rebates are available up to $5,000 for AC, Furnace, HEPA, Tankless Water Heater.

Choose from a variety of high-end brands including Lennox, American Standard, Daikin, Armstrong Air and Keeprite. There are various features and upgrades for you to choose from including smart control panels! Enjoy a top-of-the-line appliance upgrade from the best price after rebates, including installation! We have high client satisfaction as we offer exceptional service in a timely manner! We only install top of line energy-efficient products that will last you a lifetime. We will explain to you in-depth how to maximize your savings and maintain comfort all year round in your home. We are customer-focused.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
PRODUCTS
High Efficiency Furnaces, Air Conditioners, Water Heater Tank & Tankless, I.A.Q products such as Humidifier, Air Cleaner, Ventilator and Thermostat, Ductwork and Insulation.
SERVICES
Professional, reliable and affordable HVAC service and installation. HVAC Rebate programs available. 24/7 emergency hotline and fast service. HVAC Maintenance programs.
BRANDS
Lennox, American Standard, Daikin, Armstrong Air, Keeprite, Rinnai, Navien, John wood, GSW, Giant, Bradford White, Rheem, Honeywell, Generalaire, Aprilaire, White-rogers, Excalibur, Atticat.
SPECIALITIES
HVAC SPECIALISTS ENERGY CONSULTANTS CERTIFIED TECHNICIANS INDOOR AIR QUALITY SPECIALISTS INSULATION SPECIALISTS 24 HOUR EMERGENCY HOTLINE FOR Q/A
WEBSITE
https://www.constanthomecomfort.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
CHEQUE, CASH, CREDIT CARD, RENTAL, FINANCING.
LICENSES
TSSA-GAS FILTER, ESA, REFRIGERANT LICENSE-313A
MEMBERSHIPS
HRAI,SAVEONENERGY.
LIABILITY INSURANCE
Yes
DIPLOMAS
Nate Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
UP TO 12 YEARS PARTS AND LABOUR*
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