The last service with Constant Home Comfort was a real nightmare for me. Anyway, I thank them for repairing my AC system in 2 weeks. Upon Diagnostics & repairs all went right but during payment, it made situation look bad. Just a suggestion, CHC should consider giving electronic/Components know how training to their dear techs. Their tech showed me irrelevant parts which I never excepted they lack electronics knowledge. I being a component level electronic tech exactly knew what wrong CHC techs showed/told me. But these are things which CHC should consider. The scene began when the payment time came. A huge $$$ amount was shown to me on his phone which I debated & told him that a lower amount was told to be by the CSR when I spoke to them a week earlier. Upon much insistence I told him to call the office, which he did after a while & then I insisted him to let me talk to the CSR. He was not allowing me before but after much insistence he let me talk., & then she told me the breakdown which was much less than the amount showed to me on his phone. I have no idea what was on the techs mind., that is for CHC to discover??? I said I will pay all this money but please just test the heater whether its working, upon which he got furious & said that he would not check anything else & if I did not pay, he would take out all the parts he installed, HOW PROFESSIONAL!!!. My wife did not want to create a scene & just gave the money to him to let him go from our house.
Indeed, this was an experience., Will I ever call CHC for service???? I think the owner believes in return customer but due to someones ignorance, a bad impression is created. We, in our business believe in honesty & gaining trust & go above & beyond to satisfy our dear customers, & then have pride in earning from them. Question arises that for MFG warranty work we charge MFGs ONLY, NOT the Customers. Why does CHC charge DOUBLE?? warranty replacement parts from MFG & then us? Maybe HVAC Industry is different, but charges should be reasonable enough as they charge MFG too. I only wish my message is read/spread by all so that a right company is chosen for any house job as in this money-oriented world people fail to realize that customers are our pride & dignity & one should strive to achieve their satisfaction.
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- Company Response
We would like to understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please reach out to us directly at 4168235808 at your earliest convenience.