We recently moved to our bungalow in North York and while I was away on a trip, my wife called me all frantic that there were sounds coming from the attic. I knew right away that we had an animal issue, so I went online to check for any services or get some advise. I came across SOS Wildlife and I found their website to be very informative about animal control and most importantly, the dangers of dealing with the animal directly.
I called their 800 number and spoke to Emma who was very professional and right away connected me to one of the technicians on the phone. I got an appointment for the following day and meanwhile the technician assured me there will not be any danger to us as long as we don't confront the animal!!! Point well noted!
Next day, the technician (Jerry) showed up on time and went up to our attic and discovered Raccoon FECES!! He then setup a couple of traps and then proceeded to go on the roof to find the entry point. He spend some time doing all this and took some videos which showed the big mess they had created as well as the roof pipe which was the entry point. At this pint I felt overwhelmed with all the destruction in my attic and roof, I was quite annoyed. The technicians explained everything thoroughly and assured me that all of this could be rectified through:
1) Changing your insulation - needs to be done given the toxic nature of Raccoon fescs
2) Sealing the entry point with high gauge mesh
3) Preventative measures - sealing other potential entry points (I.e. Roof vents, chimney, soffits).
I didn't feel pressured by him to move forward do this, as he put it gently "is for you to know our professional opinion"..so I told the technician that I will get back to him. That night I did a lot of research on the web to understand if I truly needed to all of these. One thing I learned from almost every site, was that Raccoons are very smart animals and they will find a way to get back into the home that you kicked them out of (specially near spring when it's mating season). All sites recommended taking right preventative measures to avoid pain and anxiety later on...and of course thousands of dollars in further damages and removal costs. Essentially spend more and pay less later!
Few days later the Raccoon had come out of the one way door and I saw that he was trying to get back in another way. I quickly called SOS back and the technician came back within 2 hrs, safely removed the Raccoon. I then decided to have SOS complete a full cleanup and preventative job on my roof to ensure all the other vulnerable entry points are protected. They gave me a one year warranty on the product and service.
I was extremely satisfied with the outcome. We haven't had any issues since and I've recommended the service to my colleague who had Bat problems and was also very pleased.
These guys are life savers, I strongly recommend. Thanks again SOS Wildlife!!