Remember Me Roofing Inc.

Roofing
102-215 Menten Place Ottawa ON K2H 9C1
Write a Review
Write a Review
Website
HomeStars
Roofing
Remember Me Roofing Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 5 timesBest of 2021winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Remember Me Roofing Inc.

Average customer rating:
9.8 10 (221 reviews)

Sort by

France in Toronto
France in Toronto
1 review Ottawa, ON
10/10

Roofing

I was totally impressed with Remember Me Roofing and would highly recommend.

The crew showed up everyday as expected always energetic, laughing and always working efficiently and safely. They worked tirelessly through every unexpected situation and were always mindful of us and our property.

Was this review helpful?
Company Response

Hi France. Thank you for taking the time to leave us a review. I'm glad to hear you had such a positive experience with our crew. Have a great day.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Roof repair

I would highly recommend this company for roof repair!

All staff, from estimating, project management, administration to the crew themselves were amazing.

In all aspects, Professionalism, cleanliness, responsiveness and price this company is top notch.

Was this review helpful?
Company Response

Thank you for taking the time to leave us a review. I'm glad to hear you've had such a positive experience with every step of the process. Have a great holiday season!

tauvette in ottawa,ontario
tauvette in ottawa,ontario
2 reviews Ottawa, ON
1/10

Gutter replacement review. Very poor workmanship!

Let me preface this review first with a few points about me Homestar readers should be aware of.
1) I've been around the trades for most of my working life.
2) I am a retired former people manager

After reviewing this Remember Me Roofing may claim I acted unreasonable in my response to their offer to make it right however I wanted to ensure I took the time to discover how much damage had been done to my home and what needed to be repaired before I let them back onto my property. Sadly I had to be away on a business trip shortly after they installed the gutters. It was approximately a week before I had an opportunity to properly assess the job. During that interval the tone of my emails was less than complimentary. I commented and emailed RMR a few pictures of their poor workmanship plus I commented on their workers not observing Ontario's Occupational Health and Safety Act Regulation 851 wherein it "specifies that a worker who is exposed to a risk of falling from a height of more than 3 meters must wear full body harness and lifeline" RMR decide to cancel my invoice and walk away from the job. Below please see an exert from one of the emails I sent to RMR of the shortcomings I found.
Below please find a list of some of the items and issues that I feel need to be brought to the attention of senior management and/or owner of RMR. The gutters look nice at a quick glance but on close scrutiny the workmanship is shoddy.

Please note these are just the issues I was able to find while overcoming my fear of heights. I am in no way confident I discovered all the issues created by RMR.

FYI: The roof has 4 distinctive zones that RMR placed gutters upon.

1) Front Entrance zone
The front entrance area gutter spans approximately 24 to 25 feet with the downspout centered at the gutter's mid section.
It appears the installer began attaching the gutter at the north end (left side) of the run with a slight slope to the right and stopped left of or near to the downspout area.
It would then appear he repositioned himself to the extreme south end; raised the gutter up to achieve a slope to the left and attached the gutter brackets along the run working his way back to the downspout.
I believe this caused two issues:
A) The lowest point of the gutter is three to four feet to the right of the downspout.
B) By raising the gutter's south end upwards it caused the gutter's sides to bow inwards thereby leaving gaps between the facia and the gutter. This is causing the leaks, drips and streaming water when it rains.

Basic high school physics taught that no amount of attachment brackets will remove the extra metal causing the gutter sides to deflect . Additional brackets will only make the gaps smaller but spread them over a larger area.
I am not keen on RMR attempting to fix these issues with more attachment brackets.
I believe I know of a solution and am willing to discuss it with a qualified representative from RMR.
C) The majority of the attachment brackets are unevenly spaced and incorrectly installed. See attached pictures.

2) Garage and Living room Zone
The home's living room is located above the attached garage and is surrounded by a continuous gutter on three sides.
Issues:
A) I see significant damage to the drip rail caused when the installers removed the old gutters.
I cannot see evidence that any attempt was made to straighten or repair the bent, wrinkled and stretched metal before the replacement gutters were attached.
B) The gutter on the north side of this U shaped zone has a slope that is counter productive in that it slopes away from the downspout.
The gutter section slopes from the north west corner over the entire e length of the run towards the main house causing the water to pool as much as one inch for most of the run. See picture.
My wife noticed the slope looked wrong as the installer was attaching the gutter and pointed this out to him. The installed said the facia and soffit were at an angle causing the gutter to appear wrong. He said that he had used a laser level to install the gutter.
My wife did not argue the point but thought his answer was a bit odd.
I have subsequently checked both the facial and the gutter with my 6 foot framing level. The facial is perfectly level. This is the gutter on the north side slope towards the house and pools water.
C) On this Zone both the northwest and southwest gutter corners rise slightly upwards causing the same leaking and water pooling issues as described in the Front Entrance Zone .
D) Unevenly spaced and incorrectly installed attachment brackets on the majority of the gutter.

3) Main house
The main house has a continuous gutter on three sides

Issues:
A) Water is pooling on the west facing gutter run above the peak of the garage/living room. I checked this area with my framing level and found the gutter's is at it's lowest point some 9 to 10 feet from the downspout.
The downspout is higher than the gutter's lowest point by approximately 1/2 inch. Water pools in this area.
B) Same pooling issue found on the south gutter run several feet from the downspout..
C) Unevenly spaced and incorrectly installed attachment brackets on the majority of the west and south gutter.
D) East gutter run has one attachment bracket not fastened to the facia and is hanging loose in the gutter.
I was unable to see from my vantage point if the clips were properly placed over the back of the gutter but assume they were not.
No evidence of water pooling was seen on the east side.

4) Rear Addition
The lower addition was the only area I saw evidence the attachment clips were properly spaced and attached correctly as per manufactures specifications. No water pooling seen. Overall it appears to be done correctly. Thank you!

Other items
As mentioned in earlier emails we found gutter screws and roofing nails in our lane and on the street.
Numerous pieces of aluminum debris were found around the job site along with an old downspout left on my neighbour's patio.
While retrieving the downspout I discovered the damage to my home's facia which prompted my first call to RMR.
The following day's rain and my subsequent inspection led me to the above noted concerns.
Also something I find almost comical that someone from RMR either dropped or threw a gutter attachment bracket onto my neighbour's roof.
The bracket is located some 10 to 20 feet away from anywhere a RMR employee had any business being.

Lastly my wife brought to my attention that no one from RMR while at this property was wearing Fall Protection Safety Equipment. At least one employee on the roof for most the installation where the majority of the gutter work was conducted in excess of 10 feet above the ground. I believe this is a violation of the Ontario Labour Code and WSIB.

The issues identified above are not a quick fix.
I am looking to RMR for a detailed written proposal on what will be done to address my concerns before any replacement or repairs of the gutters are begun.

As mentioned above Remember Me Roofing cancelled the bill and walked away.

I would not recommended RMR for gutter work.

Was this review helpful?
Company Response

Hello Bill,

The review is correct although exaggerated. Our installers made a few mistakes completing this eavetrough installation. They were rushed and it was unacceptable. Management got involved immediately. The homeowners house was not damaged, the new eave was not installed as per standard guidelines.

What is missing from the review was our customer service and response. We did not merely “cancel my invoice and walk away from the job”.

Our team responded to all the customer complaints and accepted blame. We offered to have management come out during the fix to ensure quality, this was offered many times and emails ignored. Our emails were met with similar responses found above.

After numerous emails, I, (the owner) offered to replace the eaves fully without question. This was ignored and met with complaint. It became apparent that the trust was broken and was beyond repair. In order to resolve the issue we offered to delete the invoice and not charge the client for our services. We advised we could come remove our installation at no cost. The client did not like this solution.

We recommend the client hire another contractor who he can have trust in.

It was our mistake. The client has not paid anything for our time or service. We feel this is more than reasonable and the client will have a better experience elsewhere. This is not our standard response but feel we are out of options.

We again apologize about your experience. Regards,

Private User
Private User
Private User reviews Ottawa, ON
10/10

Skylight Replacement

In roofers terms, this was a small one-day job. Remember Me Roofing staff approached it with the same care they would as if it were a major job. They worked quickly, cleanly, and professionally. From the quote to the end of the job, they were professional, clean and efficient. I'd recommend them and, more importantly, use them for any roofing requirements.

Was this review helpful?
Company Response

Thank you for your detailed review. Our company is Velux certified and always enjoy providing skylight solutions. In the future when your roof needs replacement we will be here to help you. Thank you for your business.

Brian in Orleans
Brian in Orleans
0 reviews Ottawa, ON
10/10

Eavestrough and siding repair

This is just a short note to recognize and thank the great team at Remember Me Roofing for their exceptional customer service and for the accomplished and professional eavestrough installation and siding repair work they performed at my house. The estimator Jordan was super competent, clear in all his explanations, and took the time necessary to allow me to fully understand the extent and cost of the work to be performed and he did so in a most personable and pleasant manner. He was a pleasure to work with. Tracey on the front desk kept me informed of scheduling throughout the process, and the installers work on site was performed meticulously and competently with a focus on keeping me informed throughout the process and making certain the job was done to my satisfaction. A great contracting experience with a company to be applauded for its highly skilled staff, professional work habits and focus on customer satisfaction.

Was this review helpful?
Company Response

Thank you Brian for your review and your kind words. I'm glad to hear that our staff and crew left a positive impression on you. Take care.

George in Ottawa
George in Ottawa
0 reviews Ottawa, ON
10/10

Complete complex roof redo

Chris and his company did a great job completely redoing my entire roof and addition of metalwork highlights. I went with Malarkey shingles and couldn't be happier with this product and the installation. The metal work took a bit longer, but the project manager Randy and team on site worked hard to get everything right, with no additional cost. I would highly recommend this company for any residential roofing project big or small.

Was this review helpful?
Company Response

Hi George. Thank you for taking the time to leave a review. I'm glad to hear you were happy with our team and their work, and that you would recommend us to others. Have a great weekend.

Rick & Danielle
Rick & Danielle
0 reviews Ottawa, ON
10/10

Roof re-shingling

They had congenial workers who were very efficient and the on site supervisor, Alphonse, kept us informed and answered our questions and the workers cleaned up afterwards, as promised.
We would highly recommend Remember me Roofing to all our friends. They did 3 houses on our street at the same time. Beautiful roof!

Was this review helpful?
Company Response

Good Afternoon Rick & Danielle. Thank you for your kind words. Alphonse is a valued member of our team and I'm glad that you had such a positive experience with him. Take care.

1036valin
1036valin
1 review Ottawa, ON
9/10

Roof

Great job. Came back home in March to find tiles had blown away during winter. Remember me roofing patched temporarily due to COVID-19 work restriction. Eventually had our roof replaced. All communication was done by phone. Thank you Chris. Chris explained everything on contract, answered all our questions and always replied quickly to my emails. However I would recommend that you might want to put a rubber mat or tray underneath your compressor as it leaks oil.

Was this review helpful?
Company Response

Good Morning. Thank you for your positive review. I'm glad to hear that Chris was able to answer all of your questions and responded quickly to your emails. We will definitely look into ways to help prevent any oil leakage. Have a great day.

Jonathan in Brantford
Jonathan in Brantford
0 reviews Ottawa, ON
10/10

Roof repair

I had a leak in the roof of my old 3 story Glebe house. I saw Remember Me online, saw their good reviews, and am now happy to add one myself. They are prompt, and have excellent communication, which is a rarity in that business. Everyone was very easy to deal with, the work seems effective, and the price is fair. I've had quite a bit of roofing work done on my old house over the years, and as of now these guys are my go-to roofing people. Well done Remember Me.

Was this review helpful?
Company Response

Thank you for your kind review, Jonathan. We are glad to hear you had such a great experience with our company. Enjoy the rest of your summer!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Roof and eaves replacement

A thorough explanation preceded a great work within the estimated time in spite of the Covid epidemic.
The crew of Jesse was efficient and polite. The cleanup was greatly appreciated.
The eavesdrop replacement was done soon after. Tony's crew was polite and the work done and corrected as well as it was possible.
I highly recommend this company.

Was this review helpful?
Company Response

Good Morning. Thank you for your positive review. We are glad to hear that you had such a great experience with our crews, and that you would recommend our services. Have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Remember Me Roofing Inc.

Remember Me Roofing Inc services residential and commercial properties in the Ottawa region, offering industry leading 50 Year Warranties through our certification as GAF Contractors.

Our highly rated team takes pride in delivering quality workmanship and providing outstanding customer service to every homeowner. We emphasize honesty and integrity and are proud of the reputation we have built in our community and our commitment to give back.

Every member of our staff strives to make Remember Me Roofing a leader in the industry. Beyond providing a service, we are looking to build relationships by committing to being reliable and respectful to our customers. Our homeowners depend on us and we in turn give everything we have to each roof.

CATEGORIES
Roofing and Gutters & Eavestroughs
PRODUCTS
A GAF 50 Year lifetime Warranty roof is our preferred system to install. We are GAF Certified contractors.
SERVICES
Re-roofing, New Builds, Skylights, Venting Upgrades, Inspections, Repairs, Chimney Caps, Snow Removal, sun tunnels ect...
BRANDS
GAF, Certainteed, Ownes Corning, BP, IKO, Velux, Maximum and Duraflow
SPECIALITIES
We are specialized in Re-roofing, skylights, new construction, venting upgrades, leak repairs, snow removal and water proofing.
WEBSITE
http://www.remembermeroofing.com
YEAR ESTABLISHED
6
NUMBER OF EMPLOYEES
24
PAYMENT METHOD
Cheque, Visa, Mastercard, Cash, Financing
LICENSES
BBB A+
MEMBERSHIPS
GAF Master Elite Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any size
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
50 Year Lifetime Warranties
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.