- Approximate cost of services:
- $11,000.00
- Company Response
Hi Paul and Jo-Anne. Thank you for taking the time to leave us a review. I'm glad to hear you had such a positive experience with us. Have a great day.
Hi Paul and Jo-Anne. Thank you for taking the time to leave us a review. I'm glad to hear you had such a positive experience with us. Have a great day.
Hi France. Thank you for taking the time to leave us a review. I'm glad to hear you had such a positive experience with our crew. Have a great day.
Thank you for taking the time to leave us a review. I'm glad to hear you've had such a positive experience with every step of the process. Have a great holiday season!
Gutter replacement review. Very poor workmanship!
Hello Bill,
The review is correct although exaggerated. Our installers made a few mistakes completing this eavetrough installation. They were rushed and it was unacceptable. Management got involved immediately. The homeowners house was not damaged, the new eave was not installed as per standard guidelines.
What is missing from the review was our customer service and response. We did not merely “cancel my invoice and walk away from the job”.
Our team responded to all the customer complaints and accepted blame. We offered to have management come out during the fix to ensure quality, this was offered many times and emails ignored. Our emails were met with similar responses found above.
After numerous emails, I, (the owner) offered to replace the eaves fully without question. This was ignored and met with complaint. It became apparent that the trust was broken and was beyond repair. In order to resolve the issue we offered to delete the invoice and not charge the client for our services. We advised we could come remove our installation at no cost. The client did not like this solution.
We recommend the client hire another contractor who he can have trust in.
It was our mistake. The client has not paid anything for our time or service. We feel this is more than reasonable and the client will have a better experience elsewhere. This is not our standard response but feel we are out of options.
We again apologize about your experience. Regards,
Thank you for your detailed review. Our company is Velux certified and always enjoy providing skylight solutions. In the future when your roof needs replacement we will be here to help you. Thank you for your business.
Thank you Brian for your review and your kind words. I'm glad to hear that our staff and crew left a positive impression on you. Take care.
Hi George. Thank you for taking the time to leave a review. I'm glad to hear you were happy with our team and their work, and that you would recommend us to others. Have a great weekend.
Good Afternoon Rick & Danielle. Thank you for your kind words. Alphonse is a valued member of our team and I'm glad that you had such a positive experience with him. Take care.
Good Morning. Thank you for your positive review. I'm glad to hear that Chris was able to answer all of your questions and responded quickly to your emails. We will definitely look into ways to help prevent any oil leakage. Have a great day.
Thank you for your kind review, Jonathan. We are glad to hear you had such a great experience with our company. Enjoy the rest of your summer!
Remember Me Roofing Inc services residential and commercial properties in the Ottawa region, offering industry leading 50 Year Warranties through our certification as GAF Contractors.
Our highly rated team takes pride in delivering quality workmanship and providing outstanding customer service to every homeowner. We emphasize honesty and integrity and are proud of the reputation we have built in our community and our commitment to give back.
Every member of our staff strives to make Remember Me Roofing a leader in the industry. Beyond providing a service, we are looking to build relationships by committing to being reliable and respectful to our customers. Our homeowners depend on us and we in turn give everything we have to each roof.