AGM Renovations

I just had my basement fully renovated
Carmen, my Project Manager was great to deal with. Always available for any questions or concerns. The trades were scheduled in a timely fashion to keep the project moving.

The AGM team where are very professional, timely and meticulous on our bathroom renovation project.

Highly recommended.

Valentina was extremely friendly and helpful throughout the renovation.
She was always available whenever we needed her and was full of very good ideas and suggestions.
She was truly professional in all aspects.
I highly recommend Valentina.
Vic renovated 2 of our bathrooms. He was very professional and his work was excellent. He was always on time and provided us with some great ideas. We highly recommend Vic as a contractor.

We had an unfinished basement w/ washroom rough in prior so no demo required. It was not a permit job (no major structure change, & no stove installation). Here's our detailed review of our experience w/ AGM for a basement with 3 pc washroom, 2 bedrooms, den, laundry, living room, kitchenette, under stairs storage and furnace room:

We filled in their online quote request form & we received a call w/in 10-15 mins of submission. We were asked to take some photos & high level info of what we wanted done to prepare for the meeting w/ Sales.

Sales (Saad) 5 stars - It was a very smooth meeting done over Zoom. We discussed our general needs, overview of next steps, he answered our questions, & went over the quote for our reno. We were impressed that we decided to sign up at the end of the call. We had some issues w/ our own financing & he was very helpful in ensuring that we don't lose our deposit when we had to change our project start date. We had a slight communication issue w/ the air vents vs air return vents which came up during the course of the project which he apologized for & clarified.

Financing (Tosan) 5 stars - AGM had their own Finance dept & Tosan went above & beyond in giving us options on financing our reno. He listened to our needs & patiently worked w/ us to find a solution we're ok w/. We ended up going w/ our mortgage lender but if that didnt work out I'm positive that Tosan would have found us a solution.

Scheduling (Alexey) 4.5 stars - Alexey scheduled the meetings w/ the designer & project manager for the technical walkthrough. Since we had scheduling changes (from August 2022 to January 2023 to September 2022 start dates) due to our mortgage provider putting us in limbo, we weren't really sure whether we should be proceeding w/ the next meetings. I think going forward, it would be great if this can be better coordinated w/in AGM before contacting the client.

Designer (Parishi) 4.5 stars - We had the initial meeting w/ Parishi over Zoom & shortlisted the items/materials that we liked. Our second meeting was done in person during the technical walkthrough. She brought samples (paint swatches, tile samples) & provided valuable feedback on our selections. She provided us w/ an amazing layout & definitely addressed our need for additional storage. The only negative we had was that the design doesn't necessarily factor in bulk heads & maybe not enough allowance for drywall in the measurements.

Project Manager (Brian) 5 stars - We're so lucky we had Brian as our PM! He just joined AGM but it definitely didn't feel like it to us. He's easy to talk to, honest, listened to the issues/concerns we raised & would keep us in the loop of the issues/status. He will point out potential concerns, especially if it might cost us extra, as soon as he spots it. An example of this was when we wanted to use an old sliding closet door for our furnace room (factored in the tech walkthrough) but didn't work out due to the material (metal parts can't be cut down to size & put together after). He would always reassure us that he's got everything under control & was a quick email/call/text away if we needed anything. We would definitely love to do more projects w/ AGM in the future w/ Brian.

Foundation 5 stars - He addressed the foundation cracks as expected. It was done same day & he took the time to explain what he will be doing & what we should expect.

Drywall/Framers 2 stars - We had some issues w/ the quality of work done by the framers/drywallers. We noticed that not all 2x4 had been screwed on at the top & bottom after Day 1 & found some gaps in the insulation in 1 of the rooms to name a few. Most of the issues we raised were addressed but some caused problems later on.

Electrical (Yuri/Eugene) 5 stars - They were great! We initially thought that we had to determine where to put outlets ourselves but they did this all for us & we just had to tell them where to add additional outlets, & where the fridge/freezer is going. They provided suggestions for the lights & switches as well which we really appreciated. Everything was done up to code & we learned that there should be a separate line for fridges & iron. The electrician submitted the plan after they finished the rough in & we found out that the electrical inspection doesn't necessarily mean an in person inspection. We guess if there were issues, we would have gotten a visit shortly after for an actual inspection.

HVAC (Wazir?) 5 stars - Wazir was great! He installed the additional air return & air vents for our basement including drilling a hole through concrete wall for the washroom exhaust fan. No issues or concerns w/ him or his work.

Plumbing (Victor) 5 stars - Victor was amazing! We had the washroom plumbing rough in from our builder & he was kind enough to move the toilet slightly so that it's not too close to the shower. He came very quickly when we noticed & notified our PM of a slow leak from the kitchen ceiling (lines were likely moved during drywall installation in that area) & washroom shower (likely came loose sometime after tile installation).

Tapers (Tommy?) 5 stars - He & his colleague were great & knowledgeable. They had quite a lot of things to fix due to issues w/ the framers & we think our project would have been much smoother if he did the drywall himself.

Painters (Matt?) 5 stars - No concerns w/ the team of painters. There were some minor spots missed but it's something that can be easily touched up at the end.

Tiles/Backsplash (Renato?) 5 stars- We love our kitchenette backsplash & washroom/shower tiles! Another great resource!

Kitchen Cabinets 5 stars - He came in to measure the space after drywall was up. He pointed out that the cabinet sizes from the plan has to be slightly modified due to the bulkhead & that our existing cold cellar door will need to be flipped in order to not get in the way of the cabinets. We left the cabinet sizes up to him & only requested that the top & bottom cabinets line up instead of changing the sizes of the top cabinets only. They were then installed very quickly & w/ no concerns. The top & bottom cabinets were same size as we requested.

Counter 5 stars- He came in the day before to measure the space & sort out how to get the countertop to the basement. Luckily he was able to get it through our basement window otherwise, it would have been a 2 piece countertop. Something to keep in mind that is totally out of everyone's control.

Doors (Gadir?) 5 stars - He did a great job in flipping our cold cellar door so that it isn't in the way of our cabinets. He installed the rest of the doors, closet sliding doors, & created the door for our electrical panel as well. He tried his best w/ the furnace room sliding doors due to the framing issue.

Glass (shower door) 5 stars - They came in briefly to measure the shower area once the tiles were in place. The glass installation was quick & looked great!

Floors/stairs 5 stars - We love our new floor & stairs! They leveled our basement floor using self leveling concrete & installed the new vinyl flooring in 2 visits.

AGM also referred us to a company (Carvallos) that would have used dry packs to level our floors. We met w/ the rep who explained the process. Although this was a great option, we decided against it as we will run into issues w/ our stacked washer & dryer.

Handyman (Eugene?) 5 stars - We've heard a lot of great things from the other contractors about Eugene & we're definitely impressed. Eugene came in after our PDI (pre delivery inspection) where we marked all the deficiencies (paint touch ups, install access panels/vent covers/etc). As we write this review, Eugene's tasks aren't completed but we will update the review once done.

Overall a very good experience for us. Project was completed ahead of schedule & we were always looped in of who/what to expect each week. We ended up spending a bit more after the initial contract but this is due the design change (added more rooms), fixing our home foundation, & leveling the floor. We'll definitely contact AGM again for future renovations.

Unlike working with one small contractor who will remember your name everyday throughout the renovation experience, I quickly got tired of introducing myself to the endless number of staff assigned to our small 6'x6' bathroom renovation. This 12-month experience that sees no end continues to disturb us mentally, every room in our home, the neighbors, and city streets with the trail of filth and unsafe obstacles left behind each time AGM's 3rd party contractor decided to make time for our renovation.

When the completion date was past due, their contactor suggests don't you have a gym membership that perhaps you can take a shower there before you go to work?. The unprofessional interaction just continued every time the contractor decided to show up:

- Why did you choose this vanity
- Why are you having tile put on the shower ceiling
- Your house is old
- Your piping is old, no one told me I needed to cover doorways of other room
- No one told me I need to correct the nicks in the walls of the bathroom
- Your lights flicker because the fan is too strong
- Why are you not changing the door
- Why are you not breaking down this wall to enlarge your bathroom
- Why do you want tile behind your vanity sink
- Your living room ceiling flooded and leaked is not our fault, the water has been off for 3 weeks and your house is old

So much of the communication gap within the AGM organization was painful, that it was expected to be just as painful with their 3rd party contractor. When I would try and explain to the contractor the answer to all his why are with the AGM designer and I trust it's all in the details of the project that was presented to him from AGM. The response was no, I am working with very little information. Also, to be reminded that he is doing me favors by making time for me. This contractor would only come to our home after 5 PM when he could make a visit. He would work for approximately 2 hours and all you can hear is ongoing frustration doing this job after a long day of him working elsewhere on other projects.

Every component to this super small bathroom was contracted out. The glass panels were contracted out to a company where English was not their primary language. Yet the vulgarity of inappropriate language IN ENGLISH that these same workers expressed when they struggled installing the glass was shocking. I would be on work conference calls while working from home that even participants in my call would react are those your bathroom contracts swearing?

To this day, our bathroom is incomplete when you look at our bathroom in comparison to the quality you see in AGM advertising on television and online. The bigger television home improvement celebrity that that endorses AGM is nowhere to be found. None of their online spaces respond to any messages on their social media platforms. Contacting the head office of this celebrity has already provided a dead-end week after week almost for a year now.

The President of AGM does not speak to customers. Chad, an AGM sales manager said to me If you had a problem with your order at another company, would you ask to speak to the president? In this statement he referred to a basic online merchandise ordering company. It does not stop there the design manager Gloria after 6 weeks not returning calls or emails says well, I did not have any updates for you, so why would I return any or your calls or email?. As the title of my review expresses Mentally, emotionally, and Financially Exhausting. I ended up being the project manager of our own bathroom simply because of the communication gaps internally at AGM and their project manager that sees the overlooked professionalism in the project well, no one can really see that crack so can you now agree to sign off that the renovation is now complete?

Despite all of these lived experiences, John the director of operations that reports to Ivan provides no peace of mind or consideration this is typical in all construction projects and we have operated within the confines of the contract.

The one saving grace in this entire experience is the district manager Kyle. The only person who did not steer away from being kind, empathetic, and professional. Unfortunately, he is the one genuine soul in the organization that shows he cares. However, he's only the one that the rest of the organization can learn a lot from.

The selling feature to AGM is the 5-year warranty. Choose wisely folks, if you can find a private contractor, ensure you know what your warranty truly gives you and rights are. Otherwise, you may need to look to a corporation such as AGM to have 5 years of warranty peace of mind... but pack your patience because a company such as AGM that offers a 5-year warranty, will make you work for it! You will be led to believe that AGM only sources unique product for their own stock that they will only warranty. Yet other contractors have looked carefully at our bathroom and showed me the same items listed on the website of regular everyday house or home supplies stores choose wisely folks, and pack your patience!

We had a wonderful experience with AGM Renovations. Our project manager Sasa was just great, she was very prompt in replying any questions and concern's we had. All the workers that came to work are just exceptional. They worked around the clock to finish the job on time. Our 900 sq. ft. basement was completed in just 27 days. We are very pleased with their work. Thank you AGM Renovations.

Valentina and Roman
Thank you for the wonderful job you did on our bathroom.
You went way and beyond to help us complete this washroom.
Thank you so much for all the help and going beyond what we expected. Roman we can not express our thanks for all you did. We will recommend you guys to anyone.

Contracted AGM to do a full renovation of our main bathroom and we are very pleased with the results. The work was done on time (well ahead of schedule, actually) by extremely friendly and conscientious professionals, who took great care to keep the rest of our home as clean as possible and not disturb our daily lives.

Material selection was smooth and easy, with an on-site visit from the designer.

Definitely happy with the results and how quickly the work was done!

Started out great. Thought was going to be all done on time....but when pointed out two defects to be fixed on the final walkthrough they said that would be a warranty claim. Despite numerous calls over the last 3 months to get them to come fix these issues they don't return any calls or emails. I would not recommend these guys because they just don't have ownership to complete the job properly.

I received four quotes from different companies and AGM was the one that struck my heart to go for it. Since this is my first renovation, the kitchen and main floor are focal points of my home, so I decided to choose those rooms for renovations. AGM was precise with the contract, and I knew what to expect from beginning to the end. I informed them three months in advance what materials and layout I wanted for the flooring. I had four different quality control managers to deal with and finally, Igor was the assigned manager up until the end of the project. He was professional, identified the areas of improvement and addressed concerns immediately. He inspected our home at least 4 times to ensure everything is in place once all was complete. Dave was amazing and made my cabinets fabulous. Charlie and his crew worked hard, and their work ethic was beyond satisfactory. Charlie was diligent, reliable, accountable, and if there were any issues, he would say no worries I will fix it. AGM provided me a timeline of 6-8 weeks guaranteed; nevertheless, my kitchen and main floor was completed within 6 weeks. I am very happy with the outcome and very pleased with the team who made my home very stunning!!! If you are considering hiring AGM for any work, ask for Igor and Charlie they are the best! AGM provided me with a complimentary cleaning service at the end, which was quite a blessing! I would highly recommend AGM for first time or any time renovations.