AGM Renovations

We were very satisfied with the finished product for our basement. The team from AGM Renos completed our basement within the timeline originally quoted and within budget. Work crews that were involved were very respectful and kept the work area clean after they left each day.

We wanted to renovate our unfinished basement for our family. AGM renovations went above and beyond to leave a satisfied customer. Our PM Ricardo, did his best to deliver the basement with a top qualtiy finish in the guaranteed timeline. We could not be happier!

We are very happy with our recent basement renovation by AGM, beginning with our initial consultation with Sr. Project Specialist, Kevin, to designer, Valentina, and especially Project Manager, Ricardo, who was very accommodating and responsive to all of our questions and needs, even when I texted him at 6am some days. We had to interrupt AGMs basement renovation schedule to complete a major drain pipe replacement in our basement, in the middle of the project, so Ricardo was very understanding and did not hesitate to accommodate our schedule and did not penalize us for the delay. Although there were a few minor issues with framing, AGM was more than willing to correct them or offer us a refund which we happily accepted. All of the trades that worked in our home were very polite and respectful of our work from home environment. They were always willing to answer any questions we had about the work they were doing and relayed any concerns we had to Ricardo, who frequently checked in on their progress throughout the project, and made adjustments as necessary. I would recommend AGM and would not hesitate to use their services again in the future!

The service techs were very professional and completed the tasks on time. They were very careful and made no damage. Completed the work on-time without further delays. It was prompt service.

We had a full renovation of our main bathroom. The service was excellent. The contractors were always on time and very nice to work with. They were efficient and finished the bathroom way faster than anticipated. The design and materials are lovely. The finished bathroom is beautiful. We love the matte floor and the rain shower. The work excellent.

We have engaged AGM on bathroom renovations project. The sales pitch has been detailed and impressive. Unfortunately, the actual quality of work has been extremely poor. Moreover, AGM has damaged our property and tried to cover it up. When we sent video evidence proving AGM was at fault, they simply stopped responding to any of our emails. AGMs project manager, after seeing the evidence, initially tried to help, but her employment with AGM has been terminated immediately and our attempts to contact AGM are routinely ignored.

To give further detail - the project was never completed, because neither the toilet was properly flushing, nor the shower was properly draining. Moreover, a foul smell was coming out of the bathroom. it has been agreed at inception that the project involved inspection of plumbing relevant to the bathroom and flagging any issues that come up.

After the problem appeared, AGM has sent out 3 plumbers. First two claimed they resolved the issue by unblocking the pipe, only to have it reoccur in a couple of days. The 3rd plumber claimed it was a faulty toilet and replaced the toilet itself. The issue has again reoccurred. At that point AGM sent us a communication claiming that apparently there was a problem with plumbing before the repair started, which we knew about and have never mentioned to AGM. I am not even commenting on this absurd accusation, but we have asked AGM if they knew there was an issue with plumbing, why the contractors would choose to proceed with the project if they identified a plumbing issue? Also, why send out 3 plumbers? We have received no response to that. Clearly this allegation was false.

After AGM stopped engaging, we have privately hired an independent plumber from another company, who did a camera inspection of the pipes (why didnt AGM plumbers do that in the first place?). He has discovered that during AGM renovation work a piece of pipe has been dropped into the drain and caused blockage.

AGMs reaction to this has been, again, to cover up. Our project manager has bilaterally suggested that AGM should review the evidence and fix the issue. Her employment with AGM has been terminated immediately and AGM went completely radio silent on us, ignoring all emails and evidence.

We had no choice but to proceed with the repairs privately, because we needed a working bathroom. Our plumbers had to cut out pieces of ceiling and wall and repaired the pipes that have been blocked due to AGMs negligence. This is costing us approximately $9,000 in addition to the $30,000 AGM charged us for the renovation that has never been completed due to AGMs negligence.

Unfortunately $28,000 of that has been pulled by AGM directly from our bank account, so we can not do anything about that. $2,000 has been charged to our credit card, which we are, of course, disputing.

We have reached out to Operations manager at AGM twice and received no response.

Attached photos show what our house walls and ceiling look like right now. Overall, an absolute nightmare of an experience lasting for more than 6 months.

Valentina and Vitalji were wonderful to work with and provided exactly what we were looking for in our new, modern bathroom.

The flooring team from AGM was fast and efficient. Habib, the project manager was on top of things and answered any questions I had.