Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
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Reviews for Rockwood Kitchens

Average customer rating:
9.6 10 (96 reviews)

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Sindy in Toronto
Sindy in Toronto
1 review Toronto, ON
10/10

Rockwood Kitchen Reno

When we moved to our fixer upper we knew that the kitchen was going to be one of many things that required updating. Because we were on a tight budget we weren't sure that we would be able to get what we wanted...
Thank goodness for Rockwood Kitchens! With the help of our designer Desirae, we put together an incredible kitchen! She understood our needs and made helpful suggestions and definitely helped us to stay within budget!
From delivery to installation the staff at Rockwood are amazing!
If you want a great experience with a company you can count on Rockwood is for you.

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Company Response

Hi Sindy,
Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a great one and will be sure to pass these compliments on to everyone involved.

Private User
Private User
Private User reviews Whitby, ON
10/10

Kitchen renovation

We have had a great experience with Van and Felicia at Rockwood Homes. After installation of our new kitchen, we did have some minor problems with our Lazy Susan's, but through customer support and great involvement from Van and Felicia, everything was dealt with most satisfactorily.

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Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved

Mclay in Toronto
Mclay in Toronto
0 reviews Toronto, ON
10/10

Fantastic kitchen experience!

From the beginning, Felicia at Rockwood Kitchens (Peterborough location) was very helpful. While we already had a basic layout created, she was able to adapt and improve on our base layout, providing us with some excellent suggestions for use of space and to optimize aesthetics. Very good (Excellent) communication throughout. I cannot stress how important this is and how well I was kept informed, reminded and followed up with throughout the experience.

We also had a great experience when we dropped in and spoke with Kelsee at the Ajax location. We went in to the Ajax showroom to have a look and Kelsee was very helpful with helping us to make decisions on finishes, etc., and then communicated our choices with Felicia to bring it all together. The products in the showroom were of exceptional quality and, while the styles of cabinet are somewhat limited, this made the process much simpler (although choosing from an endless supply of countertop options was a task, LOL). The build quality of the Rockwood-supplied cabinets is quite good, and seemed to have a more substantial feel than those offered by Ikea which, while cheaper, feel cheaper.

Everything was checked and double checked during each stage. Products were delivered on time as promised and the installer (Monty) was punctual and consistent in his work. Monty did a fantastic job on the install, involved me in some of the decision making processes and ultimately, came up with the best possible solution to a few of the awkward areas in our kitchen. He left the work area tidy and was a pleasure to chat with as well.

Finally, the icing on the cake... the countertops. Ly came out to measure and answer any questions I had. He was thorough and asked questions that I had not considered. I was shocked to learn that our countertops were prepped and ready for delivery well ahead of schedule!!! The gentlemen that accompanied Ly were very careful and delivered and installed the countertops (which were exceptionally heavy) without issue... however, this was the only area where there was a hiccup.

Unfortunately, there was an error made that we did not catch until the island countertop was installed (wrong colour, but it matched our perimeter cabinets). That said, the installer was very apologetic and offered to remove the (very heavy slab) and have it replaced without question. We opted to live with the slab that was delivered as it worked well in the layout. In fact it has grown on us quite a bit!!! We appreciate that errors occur and that the Rockwood staff were very quick to respond and offer a resolution to the error. The error was not a big deal to me (life is too short to sweat the small stuff), but the staff at Rockwood took it seriously and treated me very well and more than made up for the error.

Finally, there was a follow up with a repair tech to replace a couple of doors that had small warps (I am particular), to make some final adjustments and touchups. Everything was completed to my satisfaction.

In closing, I hope that the owners of Rockwood take some time to read this review. As a small business owner myself, I cannot stress enough the importance of having quality, caring staff that are as professional as they are competent all while having an appropriate "sense of urgency" when carrying out their functions. I, personally, have yet to deal with a contractor, supplier or organization that has the ability to take on such a complex task, that requires the input/effort of so many people and bring it together so efficiently. From concept to completion, the Rockwood staff that I dealt with have exceeded my expectations and they should really be commended for their efforts because they were all exceptional and should be commended.

Thanks for our new kitchen, it means a lot.

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Company Response

Hi Michael, my name is Tommy and I am one of the owners here at Rockwood Kitchens. I would like to personally thank you for this review as this is what makes us wanting to do better every year. I am very proud of our staff here and can’t thank them enough as, a company is only as good as it's staff. I will definitely let Felicia, Monty, Ly and the management team know about this review as I know that will make them very happy. I wish you the best and hope we can meet one day, in the meantime if you ever have any questions or concern regarding your kitchen please don’t hesitate to email me at tommy@rockwoodkitchens.ca

Once again thank you for giving us the opportunity to work with you on your kitchen! We hope to have the privilege to design all your friends, family and neighbours kitchens as well 🍷🍻

Tommy Nguyen

Kitchcen reno in Peterborough
Kitchcen reno in Peterborough
1 review Peterborough, ON
10/10

Kitchen and bathroom

Felisha was very professional and extremely helpful in my kitchen design. I live in a wartime house that is 94 years old, the house floors and walls are crooked so the design wasn’t easy.
Monty is so exact, polite and his work is very clean. He was beyond a joy to work with.
I have nothing but great things to say about both of them.
Kim everest

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Company Response

Kim, I am so happy we are able to help you with your kitchen project! I'll be sure to pass on these kind words to Felicia and Monty. Thank you for sharing your experience

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Reno

We just love our new kitchen from Rockwood kitchens. A great experience from the time we walked into the showroom to end result. The office staff was very friendly and knowledgeable no matter how many times we popped in to look at countertops. Installers were on time and listened to our concerns and
delt with issues on a timely manor.
Very accurate with measurements and everything fit in perfectly and nice and tight in our small kitchen space. We are so happy with our Rockwood kitchen!!!

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Company Response

Thank you for the great review! We are so happy you loved working with us!

Tanya
Tanya
6 reviews Georgina, ON
10/10

Kitchen Reno

We had a great experience with Rockwood. Low pressure. Knowledgeable. Accommodating to change requests. Great price. Flexible install. And we love the transformation. Even though I still can't cook we love how everything looks and operates. Thank you.

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Company Response

We are so happy you love your new kitchen! Thank you for sharing your experience!

Terry in Bowmanville
Terry in Bowmanville
0 reviews Bowmanville, ON
10/10

Kitchen Renovation

We did a very large kitchen and main floor renovation. The planning and design for the kitchen actually started one year prior to ordering the cabinets. Vanessa worked with me throughout the process and made many changes to the design for us to make sure that it was perfect. The cabinets are great quality, look great and were delivered right into the house. Absolutely contact Rockwood Kitchens if you’re going to redo your kitchen.

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Company Response

Terry, thank you for the great review! We are so happy you loved working with us!

Valerie in Newmarket
Valerie in Newmarket
2 reviews Newmarket, ON
10/10

Great kitchen renovation experience

Fantastic experience. We met with 3 or 4 other contractors regarding our kitchen reno; most of them disappeared after the initial meeting. We finally met with Rockwood kitchens and our experience was wonderful from start to finish. Very professional, all the employees we dealt with were knowledgeable and gave us great advice. Great quality and price. Thank you Desirae and team!

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Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved

Dave in Toronto
Dave in Toronto
1 review Brampton, ON
10/10

Kitchen Remodel

We are very pleased with our new kitchen from Rockwood Kitchens. Than at the Brampton location was a pleasure to deal with. She was very knowledgeable, professional and friendly. She guided us through the whole process, from designing to selecting the handles for the cupboards and drawers. All work was done as scheduled by professional and courteous installers. We would definitely recommend Rockwood Kitchens to anyone who is considering a kitchen remodel.

Thank you Than,
David and Pamela

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Company Response

We are glad that you are pleased with your new kitchen and will pass these kind word on to Thanh!Thank you :)

Scott and Sarah in Barrie
Scott and Sarah in Barrie
0 reviews Barrie, ON
10/10

Kitchen reno

Best customer service and quality workmanship!
25% less cost than our local options.
Megan was amazing to work with. Patient, understanding, responsive, timely. Installer, Patrick, 10/10. No complaints. We will recommend Rockwood Kitchens.

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Company Response

Thank you for leaving this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to Megan and Patrick! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Since 2010 RockWood Kitchens’ mission has been to provide south-central Ontario with the highest of quality cabinets and countertop at the lowest prices and our team of friendly and highly qualified interior designers, cabinet assemblers, installers, and delivery guys are all there to make getting your dream kitchen easy and ...
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