Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Rockwood Kitchens

Average customer rating:
9.4 10 (112 reviews)

Sort by

Private User
Private User
Private User reviews Barrie, ON
9/10

It's not always the journey, it's the destination that matters

I renovated a relatively small galley-style kitchen that was in tough shape when I bought the house a few years back and my neighbour had used RockWood when they renovated their house two years ago. They were happy with everything and recommended them.
It all started well enough, my designer, Kelsee, in the Pickering location was very friendly and helpful. She took all my changes in stride and designed a great looking kitchen.
Unfortunately, my installation crew ("Johnny" and "Tommy") was less than stellar to say the least. Poor quality installation, rude and they left my house in an atrocious mess. However, after a conversation with Kelsee the next day, the Pickering store manager came over and spent two hours cleaning up the mess the installers had made. RockWood made arrangements to have another installer come back and make several corrections and assured me that everything would be made right. In a few days, they sent James to make the corrections and he did a top-notch job and fixed everything to my satisfaction. The counters were installed later and also done well. While I had some bumps in the road, I can now say that I have a great looking kitchen that I'm very happy with. In the end, companies can hire the wrong people and make mistakes - it happens. However, it's how they take responsibility for those mistakes that matters in the end. RockWood stood up and made things right and that's all that anyone can ask.

Approximate cost of services:
$13,500.00
Was this review helpful?
Company Response

What an amazing review! Thank you so much for your kind words and we are so pleased to hear that you are happy with your RockWood Kitchens journey. We have passed this message along to Kelsee and the RockWood Team. Please do not hesitate to reach out to us in the future if you need anything! :)

Private User
Private User
Private User reviews Newcastle, ON
10/10

3 Kitchens !

We bought 3 Kitchens from Rockwood and are very satisfied with their product, support, and services. Kelsee was amazing. She helped us navigate the process of installing two Kitchens ourselves and having the third installed by Rockwood. Kelsee was patient, and professional. She worked hard to make what could have been a very stressful process manageable and affordable. I would highly recommend Rockwood to anyone.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you so much for your kind words and we are so pleased to hear that you are happy with your (multiple!) RockWood Kitchens journey. We have passed this message along to Kelsee and the RockWood Team. Please do not hesitate to reach out to us in the future if you need anything! :)

Private User
Private User
Private User reviews Barrie, ON
10/10

New kitchen

Vert happy with quality and detail of the cabinets. Kelsie, the designer, had so much patience and spend so much time with us. She made the whole process from start to finish, including any follow up easy and stress free. Customer service was at the forefront behind an incredible product. People can’t believe it when I tell them it’s a prefabricated kitchen. Highly recommend Rockwood... excellent price for the quality and design.

Approximate cost of services:
$14,000.00
Was this review helpful?
Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved

Susan in Guelph
Susan in Guelph
0 reviews Toronto, ON
10/10

Kitchen

We were so happy with the work of Rockwood kitchen the service was great the workers were polite and clean up after all the work was finished We love are new cabinets and have recommended them to friends

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Kitchen renovation

We are very pleased with our new kitchen and highly recommend Rockwood to our friends and family. We kept within budget and received everything we were looking for in our new kitchen. Our designer Kelsie was pleasure to work with. Her creative design ideas and excellent customer service made this project run smoothly and timely. The entire installation crew (cabinets, counter) were great and did a fabulous job. Very professional and mindful. Thanks Rockwood team!

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are so glad that you are pleased with your new kitchen and will pass these kind words to your designer! Thank you!

Private User
Private User
Private User reviews Barrie, ON
10/10

Good quality product!

Good quality cabinets for the price. Staff was very helpful with my order. New kitchen looks great! Have recommended to our friends. Thank you to Christina for all her assistance with our order.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

We are so happy you love your new kitchen! Thank you for sharing your experience!

Ruth Durham Area
Ruth Durham Area
2 reviews Toronto, ON
10/10

Another beautiful kitchen...

Been using RockWood Kitchens for 6 years now on various flip projects as well as my personal home. Service is great both in store and at the main office in Concord. I have had their team do the installs on the cabinets and countertops both both kitchens and bathrooms. For the first time in these last two kitchens, I built and installed the cabinets myself which was relatively easy to do. Ran into a tiny problem with one of the boxes missing a panel and that evening one of the employees delivered the missing piece to my house!! Thank you Christina for helping to make these last two kitchens as smooth as can be :)

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for taking the time to leave this review. We really appreciate your business.

Naomi
Naomi
2 reviews Barrie, ON
10/10

Kitchen reno

Megan was an absolute delight to work with. Megan was super helpful from the time we met with her in the showroom until the installer‘s last trip to our home to complete the work. She was very responsive and always answered my questions promptly. She was a true professional and very customer service- oriented especially when things weren’t going exactly as planned. Our installer (Qiang) was really hard working and detail-oriented which we really appreciated.

Approximate cost of services:
$220,000.00
Was this review helpful?
Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved

Magic majeste
Magic majeste
1 review Peterborough, ON
10/10

We love our kitchen

The staff at Rockwood kitchen,s were experienced and friendly. They did excellent work and cared about what they did.They made sure that everything was done to our liking. My kitchen is beautiful and when company come over, they love it and ask me who done it. We are happy to say Rockwood Kitchens.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a great one!

Carol
Carol
1 review Wasaga Beach, ON
10/10

Kitchen

Quality product. Exceptional service and installation. Danielle brought our vision to life better than we could have imagined. This is our second kitchen from Rockwood and I wouldn’t go anywhere else. Now on to the master bathroom!!

Approximate cost of services:
$22,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are so happy you love your new kitchen! Thank you for sharing your experience!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Your dream kitchen is more affordable than you think! ☆ ☆ ☆ ☆ ☆

RockWood Kitchens specializes in premium wood cabinets, stone countertops, bathroom vanities, sinks and hardware. Our in-house team of experts makes renovating your kitchen easy with free designs and quotes tailored to your style and budget, professional installation, and outstanding customer service.

Right now 10x10 kitchens start at just $5999 including...

✓ Premium wood cabinets
✓ Quartz countertops
✓ A stainless steel sink
✓ Professional installation

Join thousands of Canadians and get the high-quality kitchen of your dreams, without the high price tag.

Start with your free design and quote today by visiting our website or one of our 9 showrooms in southern Ontario - no appointment necessary!

CATEGORIES
Kitchen & Bathroom - Cabinets & Design, Countertops, and Kitchen Planning & Renovation
PRODUCTS
solid wood cabinets, manufactured quartz, quartzite, sinks, and hardware.
SERVICES
Kitchen design, bathroom cabinetry design, cabinet assembly, cabinet delivery, cabinet installation, quartz and granite countertop fabrication and installation. ***Please note we only work with products sold by RockWood Kitchens
WEBSITE
https://www.rockwoodkitchens.ca/current-promotions-2/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
65
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Etransfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.