Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
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Reviews for Rockwood Kitchens

Average customer rating:
9.7 10 (95 reviews)

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Colleen P.
Colleen P.
12 reviews Innisfil, ON
10/10

Kitchen reno

We are extremely happy with our Rockwood Kitchen and have had great experiences from all involved. Installer Damien excelled at his work and to the details of the install. Our designer Desirae brought our vision to life with her excellent talent in design and was able to answer all of our questions and concerns.

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Company Response

Thank you so much Colleen for you wonderful and kind words! We are glad you are happy with your overall experience :)

Private User
Private User
Private User reviews Barrie, ON
0/10

Disappointed

From the day i walked into there showroom everything was good as i thought, the price has changed 3 times thru out the process from mistakes on there side. One of the big disappointment was when 2 people from there office came to measure the cabinets, it wasn't the installer or warehouse making the cabinets, these where office people that had no clue what i wanted even no the deal was made with sales person and myself measurements and drawings. They told me what cabinets i was getting that where not even close to the drawings. The office person demanded that this is the only way to do it, well after 1 hour of showing them what they had and how it fits in my kitchen she agreed. Then when the cabinets came they where the wrong size, Thank god to the hired contractor made things work and went to get the proper cabinets, it was a 3 day instantiation instead of a 1 day instantiation for the cabinets and i had to baby sit. while he was installing the cabinet doors a number of them where badly finished and had to be replaced, a few months go by and my cabinet door center part started to shrink and i can see a different color so they had to get replaced, some of the doors while opening hit the other doors, they didn't have the proper hinges or use them, only 1 style of hinges (WOW) just over 1 year my other cabinet doors started to shrink and they told me to bad your warranty is 1 year, no one there would call me back or deal with the situation thru my experience with them. 2 years after no one has returned my call or want to deal with this. Very sad and it wasn't a lot cheaper than a real kitchen guy that i got a quote from, a kitchen company who comes to your home who is actually building your kitchen, not office people who think they no by reading a tape measure. Terrible experience for a small to medium basic kitchen, I also told them that i have rental property with 4 kitchens to be replaced and they didn't care so i gave my business to someone else, as well family members went else where. They didn't care. Do your homework because there is a difference with a real kitchen company who comes to look and build it for you them selves.

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Company Response

Hello,
At Rockwood Kitchens we pride ourselves in our customer service and taking the extra step to make everyone of our clients happy.
If you would like to speak to us about your concerns, please contact us-at info@rockwoodkitchnes.ca- and we can discuss it further.

Derek/Amy
Derek/Amy
0 reviews Oshawa, ON
8/10

Kitchen Renovation

We had heard good things about Rockwood Kitchens and they did not disappoint. We worked closely with designer Kelsee who was a great help throughout the entire process. We are very happy with the end product. Thanks Rockwood.

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Company Response

Thank you Derek and Amy for your kind review! We have passed the message along to Kelsee and the RockWood Team. Please let us know if you need anything in the future! :)

cameron in Etobicoke
cameron in Etobicoke
0 reviews Toronto, ON
10/10

Kitchen design and install

We worked with Rockwood kitchens and designer Megan Doering. Outstanding products and prices as well as a designer who was an absolute pleasure to work with. Megan was on top of everything even suggesting items we had no idea about to make our kitchen amazing. Highly recommend both.

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Company Response

Thank you Cameron for your kind review! We have passed the message along to Megan and the RockWood Team. Please let us know if you need anything in the future! :)

Mary in North York
Mary in North York
1 review Toronto, ON
10/10

Custom Kitchen

Thank you RockWood Kitchens and a big thank you to Kelly. With her help, we recently designed and built a kitchen in our basement. Kelly is a very dedicated and talented designer. She did an amazing job. She made sure not to waste any space, no matter how small. There is so much usable storage. The installers also did an amazing job. Thank you John. Kelly was well organized through the whole process, making sure that everything was completed on schedule and that we were satisfied with the end result. Thanks again Kelly and the RockWood team. We love our kitchen!

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Company Response

Thank you Mary for your kind review! We have passed the message along to Kelly and the RockWood Team. Please let us know if you need anything in the future! :)

Private User
Private User
Private User reviews Toronto, ON
10/10

New Renovated Kitchen

i HAD A NEW KITCHEN RENOVATION DONE THIS PAST SEPTEMBER BY ROCKWOOD KITCHENS.
I DEALT WITH KELLY IRWIN AT ROCKWOOD KITCHEN'S BARRIE LOCATION AND ALSO KELSIE AT THE PICKERING LOCATION.
KELLY WAS MOST HELPFUL IN CREATING THE NEW DESIGN FOR MY OUTDATED KITCHEN. ANY QUESTIONS i HAD SHE WAS ALWAYS AVAILABLE TO ANSWER.
KELSIE WAS ALSO HELPFUL IN SHOWING ME THE KITCHEN CUPBOARD SAMPLES AND SINK AND COUNTERTOPS CHOICES.
FROM THE FELLOW WHO TOOK THE MEASUREMENTS TO THE KITCHEN CUPBOARD INSTALLERS AND COUNTERTOP INSTALLERS THE JOB WAS DONE IN A VERY PROFESSIONAL WAY.
I WOULD DEFINITELY RECOMMEND ROCKWOOD KITCHENS!!

THE OTHER STAFF AT ROCKWOOD WERE PLEASANT ALSO FROM THE FELLOW WHO TOOK THE MEASUREMENTS TO THE INSTALLERS OF THE CUPBOARDS AND COUNTERTOPS.

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Company Response

Thank you so much for your kind review! We have passed the message along to Kelly Erwin and the RockWood Team. Please let us know if you need anything in the future! :)

Private User
Private User
Private User reviews Barrie, ON
10/10

Love our new kitchen!

Kelly was a pleasure to work with and ensured our galley kitchen used every inch to make it as functional as possible! The cabinet and countertop installers demonstrated pride in their workmanship and were very professional. Kelly was always quick to respond to questions and time lines/ installation schedule was adhered to! Felt like a valued customer throughout the entire process! Thank you!

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Company Response

Thank you so much for your kind review! We have passed the message along to Kelly and the RockWood Team. Please let us know if you need anything in the future! :)

Private User
Private User
Private User reviews Barrie, ON
9/10

It's not always the journey, it's the destination that matters

I renovated a relatively small galley-style kitchen that was in tough shape when I bought the house a few years back and my neighbour had used RockWood when they renovated their house two years ago. They were happy with everything and recommended them.
It all started well enough, my designer, Kelsee, in the Pickering location was very friendly and helpful. She took all my changes in stride and designed a great looking kitchen.
Unfortunately, my installation crew ("Johnny" and "Tommy") was less than stellar to say the least. Poor quality installation, rude and they left my house in an atrocious mess. However, after a conversation with Kelsee the next day, the Pickering store manager came over and spent two hours cleaning up the mess the installers had made. RockWood made arrangements to have another installer come back and make several corrections and assured me that everything would be made right. In a few days, they sent James to make the corrections and he did a top-notch job and fixed everything to my satisfaction. The counters were installed later and also done well. While I had some bumps in the road, I can now say that I have a great looking kitchen that I'm very happy with. In the end, companies can hire the wrong people and make mistakes - it happens. However, it's how they take responsibility for those mistakes that matters in the end. RockWood stood up and made things right and that's all that anyone can ask.

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Company Response

What an amazing review! Thank you so much for your kind words and we are so pleased to hear that you are happy with your RockWood Kitchens journey. We have passed this message along to Kelsee and the RockWood Team. Please do not hesitate to reach out to us in the future if you need anything! :)

Private User
Private User
Private User reviews Newcastle, ON
10/10

3 Kitchens !

We bought 3 Kitchens from Rockwood and are very satisfied with their product, support, and services. Kelsee was amazing. She helped us navigate the process of installing two Kitchens ourselves and having the third installed by Rockwood. Kelsee was patient, and professional. She worked hard to make what could have been a very stressful process manageable and affordable. I would highly recommend Rockwood to anyone.

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Company Response

Thank you so much for your kind words and we are so pleased to hear that you are happy with your (multiple!) RockWood Kitchens journey. We have passed this message along to Kelsee and the RockWood Team. Please do not hesitate to reach out to us in the future if you need anything! :)

Private User
Private User
Private User reviews Barrie, ON
10/10

New kitchen

Vert happy with quality and detail of the cabinets. Kelsie, the designer, had so much patience and spend so much time with us. She made the whole process from start to finish, including any follow up easy and stress free. Customer service was at the forefront behind an incredible product. People can’t believe it when I tell them it’s a prefabricated kitchen. Highly recommend Rockwood... excellent price for the quality and design.

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Company Response

Thank you for taking the time to leave this review, we are so happy to hear that your experience with RockWood was a good one and will be sure to pass these compliments on to everyone involved

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Since 2010 RockWood Kitchens’ mission has been to provide south-central Ontario with the highest of quality cabinets and countertop at the lowest prices and our team of friendly and highly qualified interior designers, cabinet assemblers, installers, and delivery guys are all there to make getting your dream kitchen easy and ...
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