Maid Of All Work Burlington/Oakville

Maid of All Work was excellent when I had them clean my home. The team was prompt, hard working, honest, thorough, careful around delicate and valuable items, and very pleasant to have in my home. The job was very well done, and I was completely satisfied. Thank you ladies.

Caroline, the owner, toured my house and promised me they were a different kind of cleaning service. She quoted me $150.00 + HST for 4 hours, which was more than any other service I have ever had. She said they would take their time as they pay their staff more than other companies. When they were done, my husband made them come back into the house and rewash the kitchen floor and countertops, which were not clean. They did not vacuum before they damp mopped the hardwood floors (seriously?) throughout the house, and the dirty water left a film over all the hardwood. Same with the marble tiles on the walls and floors in the bathroom. I had to re-wash it all. I asked one crew member whether they had dusted the shelf ledges in our dressing room, which is specifically told Caroline I wanted done, and she assured me it was. Later when I checked, none of it was dusted. Taps were not cleaned, etc.. I was told someone would be calling me the later in the day of the service or next day, but no one has called, and that was 1 1/2 weeks ago. I guess I am too 'picky'. They were in a big hurry to move onto the next job, despite all the promises. Caroline, you should 'walk the talk'. I was very disappointed not to get a follow up courtesy call. So here is your feedback.

This is the best house cleaning company that I have ever used, hands down. They work very hard to accommodate my needs and the people who have come to the house are incredibly professional. You won't regret choosing them.

Couldn't be happier! Thanks Caroline and team for working with me and my family to find a solution to our needs. Other companies we were in touch with had very different options (i.e. yes or no!). Caroline was able to work with us to determine what was important to us and at a price we were happy with.

With a two year old and four year old and working full time I can't thank you enough for the feeling I get coming home to a clean house!

I would definitely recommend Maid of all Work to anyone.

Laurel is polite, flexible, approachable and nice to have in the house. Debbie in the office is courteous and customer-focused. Thanks Maid of all Work for making having a cleaner easy for us.

The staff that clean are GREAT! In addition to doing the best clean, they have done all kinds of odd jobs for me (lay patio stones, clean stoves, windows, install curtain rods, paint walls, clean carpets, etc). They have very high integrety and NEVER have sticky fingers!

I went with this company because they were the only ones that could accommodate us on a short notice. Debbie was helpful on the phone. I told her that we haven't moved in yet and will come all the way just to let the cleaners in. We fixed an afternoon time. I called that day and told her we were running a little late, and if she could send the girls in later. She said oh yes, they were going to be a bit late anyway since they had just gone to a place in Oakville and it will take them a while. I was a little surprised that she hadn't told me they were going to be late since she knew we were making the trip especially for this but it wasn't a big deal since we were running late anyway.

We got in at the time I told her we would, and started to wait. They were around 45 minutes late. Still okay ... happens. I wasn't making a big deal of it in my head yet. I don't remember very clearly (this was back in the first week of September 2013) but they came close to 4 pm and they looked dog tired! They were sweaty and grubby ... I looked at them and I knew this wasn't going to be great.

To be fair, I think they did what they could given their energy level but they were obviously in a rush to get it done and be over with. It was a move in cleaning ... my understanding with Debbie was that since I didn't want to be spending too much, I'd first get the basic stuff done and then see how much time that took, and then decide on the spot what else I wanted to get done -- I had asked her if they'd be able to accommodate that, or do they need to know the fixed length of time they were going to be there. She said she will make it flexible and I could decide then and there.

There was no time for any of that, of course. Even for the things we had already agreed upon, I had to remind them and make sure that was done before they left. In fact, they had one more person join them in between because they wanted it done fast and they wanted more hands. That kind of threw the calculation off when it was time to pay, and I just ended up paying a few bucks more than I thought I should have ... but it was their word against mine -- as in how much time the latest one to join the team spent cleaning -- and the head of the team was a tad aggressive; they were all soo tired that I was feeling bad (and a bit upset that I have to feel bad) ... and so I just paid up.

Maybe on a better day, an early morning schedule, I would have had a totally different experience with them but I don't think I want to give that a try. But yeah, next time I want cleaning done, I will book much ahead of time, shop around a bit more and get a morning appointment.
**Edited to respond to Caroline, Owner of Maid of All Work
I had read your replies to customers that were unhappy, and had a fair idea about the kind of response I will get from you. I will reply to the points you made:

"We called for our customary follow-up twice without a reply from you." => Nope, did not get a single call from you guys. I didn't mention this in the review because it was getting inordinately long but now that you bring this up, let me add that when the cleaning ladies left, the lead of the group said Debbie will send me the receipt via mail -- never got it. I never bothered because I didn't need it. So that's that.

"If the team was tired and sweaty, I apologize. August is a very hot month and many homes including yours, do not have the air conditioning running" => What makes you assume the air conditioning was not running at our home? We had been waiting for the ladies to arrive for more than 45 mins, and had turned the air conditioning the minute we stepped inside our house. Please don't make things up.

The issue is not that they "looked" tired and sweaty but the fact that they seemed overworked by the time they got to our house, which is nothing to hold against them but nothing that works in favor of getting a good clean-up job done by people who have had a long day already.

"I understand that delays happen when homeowners wait for keys on moving day. It’s a challenge that does not have a clear solution. Regarding my office staff telling you it was ok that you needed to push the start time later, we were being graceful to the change you were making." => Since you have already pulled in the data and information from last August, please look again and you will see it was not just about being gracious. It was nice of you guys to say "yes, it is okay" but the fact is that Debbie told me very clearly "it was okay because the cleaners had just gone to a house in Oakville" and were going to be later than the time scheduled initially. Looks like you guys accommodated some other last minute client like me! Maybe it is not all about graciousness; it has something to do with business, too.

"I would welcome an opportunity to discuss this and answer any questions, despite the time that has gone by. I would also welcome your suggestions on how we could have better met your needs under the circumstances." => You could have manageable shifts, so that a team that has been working for hours beyond their energy level is not sent to do another house where they cannot wait to finish the job, and be done with their day. Remember, your late afternoon/early evening client is paying you the same amount as your morning customer.

Each and every person that has provided service to me from "Maid of all Work" has been on time, thorough and very pleasant. Subsequent to my frequent on the spot requests, I now have arranged for regular ongoing service by Laural who is very good indeed.

I've been relying on maid of all work for many years their friendly staff and all of their detail oriented work and proper punctuality (self regulated and always on time) surely makes them a far superior company in burlington! I will always count on them! Great work maid of all work!!

I use Maid of All Work on occasion, and find it's very convenient to book with Debbie the time and day that I prefer. Even booking around vacation times is fast and easy, I just give the office a call.
The gals are always on time, and respect what you want done. The workers are diligent and careful. The job is always well done. I've never had to go back and do something on my own after they've left.
Mike comes and does the windows, so even big jobs can be done, like window cleaning inside and out, two storeys up. For the aging population like me, this is something I really appreciate.