Toronto Comfort Zone

We are completely happy with the experience of purchasing our new fireplace through Sonny. He and Brian made things very easy with great suggestions and patient explanations of the various options. Also, he dealt with our contractor on some technical installation issues which helped considerably. These are real professionals who know their business and product line. Sonny and Brian are great examples off why a purchaser like myself gets so much better service and assistance than would be the case from a large mega-vendor. I highly recommend them and would use them again without hesitation

I know about this company through my research in HomeStars. Brian was responsive in my email queries. I went down to the showroom to check out the various models and Brian explained them throughly. The quote was competitive. Sonny came in our house to do the measurement very timely. After placing the order, we had to change the model due to the design changes to our renov project. Brian was patient with us and worked with our plan. Brian even wanted to make sure that the materials around fireplace is fire resistant. It shows they care about their customers. Installation was completed without delay or issues.

I was having a few minor issues with my fireplace. The repair man showed up on time and was super friendly and helpful. He explained to me the problem with the fireplace and repaired it quickly. He also explained that I would need further maintenance in a year or so with regards to the pilot light. He explained to me the process of how to order it and arrange service. A great experience overall.

Purchased a Dimplex BLF50 electric fireplace and received great service in the showroom and over the phone from Sonny and Brian.

Good place to deal with they are helpful and they have a lot of products to show

Visited our home, on time, assessed our issues, made sensible cost efficient suggestions. We later visited his shop, viewed various models. Sonny worked with us on installation issues, explained all the options. Unit was ordered, arrived ahead of schedule, and lifted into our vehicle.
Every one of our several phone or email contacts were immediately answered. Overall a very good experience.

Great experience. Would use again and recommend. Excellent product knowledge and onsite were very helpful.

Excellent service by company and do not hesitate to use this service. Sonni provides constant updates. Notwithstanding numerous complications due to problems with our chimney he coordinated and delivered two new gas fireplaces. The service coordinates the chimney, instal of liners and fireplaces and takes charge from day one. I highly recommend this company.

I have nothing but good things to say about Toronto Comfort Zone. I was impressed by the selection of mantels on their website. I contacted them, Sonny came to my home to do an estimate, and the job was completed by Hossein within 2 weeks. My mantel looks incredible and turned out better than my highest expectations. It is now the focal point of my home and a grand masterpiece. I recommend Toronto Comfort Zone very highly and I plan to use them again for my other two mantels.

Sonny was a very helpful and informative resource in sales when I was making my decision about which company to go with. Without pressure. He came to my home to measure and assess the installation process. And did a great job. When the team came to install they were very dedicated and hard working and operated very safely. The job was done as quickly and cleanly as possible. Just one omission - they didn’t show me how to turn on the fire without the remote control. And how to change batteries in remote and in fireplace box. But Brian in the office explained over the phone. I recommend this company and team highly