Basement renovation done on time
Work done on time, which is an important part of any renovation project. Workmanship is decent. At the end we are pleased with the result. We didn't give a five star in each of the categories because of the high cost and the restrictions. There are a few things that we think can be improved:
1) make better use of the App: it is good to have an app and provide images of the progress and status. However, the project status was not updated regularly once the project started. Some questions asked via the app is also not answered. I therefore have to contact the individual via mobile.
2) too many managers: for a project to be completed within a month, there are too many managers involved. So we have to constantly remind the new manager about requests we have made with the last one to get things going.
3) less surprises in additional cost: we were told that there will be a full review of the basement to provide us with detailed cost breakdowns. This ensure there won't be surprises. However, we were told on the 2nd day that our plumbing is not up to standard and the subcontractors said they won't do anything unless it is upgraded. so at the end we have to commit to a change order with no choice. We are disappointed as this should have been pointed out during that "detailed" review as promised.
We want to give special thanks for Boaz and Josh. If you are want to explore using Penguin these are the two guys you want on your team:
1) Boaz started the whole sales cycle and was constantly there to provide support and answer questions. We have some maintenance issue and he is still there to help us weeks after the project. Thank you Boaz!
2) Josh was there to wrap up the project for us. There were many unfinished businesses that he single handedly completed for us. He took time to explain and communicate with us and help resolve some of the disappointments we have.
Thank You Josh and Boaz!
Overall, the project was done on time. And we are pleased with the result.
- Approximate cost of services:
- $40,000.00
- Company Response
A quick note to say we are responding to the criticism regarding the plumbing upgrade. Our designers were not plumbing experts, and as soon as this problem occurred on your job, we looked at implementing additional training. In fact the first plumbing session was held this morning. We are sorry that happened, but we still felt it was best to bring the plumbing issue to your attention, then to go ahead and ignore it, which believe us, far too many contractors would have done. We are happy you are pleased with the end result, and that you appreciate Josh and Boaz as much as we do. Great people are our best asset, and we are always looking for more high-calibre people. Thanks for taking the time to write this review, and we hope you enjoy your basement for many, many years to come.