Penguin Basements

Formerly Penguin Condos
Basement Renovation
Toronto ON M3J 2C4
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HomeStars  >  Basement Renovation in Richmond Hill  >  Penguin Basements  >  Accessory dwelling unit/ Second suite
J and K in Bradford
J and K in Bradford
1 review Bradford West Gwillimbury, ON
5/10

Accessory dwelling unit/ Second suite

Basement Renovation review in Bradford West Gwillimbury

We first heard of Penguin from a open house nearby.
We had several quotes from reputable contractors.
The Sales were high pressure, and the Sales rep wanted us to sign immediately on first visit. We went ahead because we want to get the project moving.
Communication with the project management team was frustrating the entire process.
The build was quick, however after payment in full was received, they showed no desire to complete our project and close the permit with the town.
We now have an open permit on our title and Penguin is not communicating any desire to close off our project 5 months after $90,000 was paid.
We do not recommend Penguin because they do not follow through with their commitments.

Approximate cost of services:
$90,000.00
2 of 2 people found this review helpful.
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Company Response

Thanks for the review J & K, we are happy to hear your experience was a positive one. We hope the basement lives up to your parent's needs for a very long time.

Previous versions of this review:

J and K in Bradford
J and K in Bradford
1 review Bradford West Gwillimbury, ON
10/10

Accessory dwelling unit/ Second suite

Basement Renovation review in Bradford West Gwillimbury

We first heard of Penguin from a open house nearby. We went and had a look, but at the time we didn’t think we could take on such a big project.
When we decided to finish our basement for a parent we shopped around with reputable builders. There was some sticker shock when researching how to build a safe unit for our family, but we saw the value in doing it right.
When we initially met with Penguin we had done our research and could tell that they were experts in basements.
We had some unconventional requests with structural and Windows, and John pointed us in the right direction to get the results we wanted.
When work began it was a tight schedule and very well managed. The Superintendents were very accommodating and are the main reason behind us giving Penguin 5 stars.

Approximate cost of services:
$90,000.00