Penguin Basements

After much research we decided to go with Penguin as they included what we wanted and promised no hidden costs. The initial meeting/home consult. was definitely way too long and drawn out! We still hired Penguin because we believed in their work, however, we seriously thought about not signing due to this initial meeting in which the salesperson was quite pushy and wouldn't leave. At the decor center, we were excited to make our choices but quickly became disappointed when something we were promised was suddenly not included. We were upset as Penguin promised 'no hidden costs' and that was why we ultimately hired them. They ended up including what we expected, however, we had to convince the owner and this proved to be quite stressful. Better communication among salespeople and clients is strongly recommended. Amy was very helpful in helping us choose our decor. They sent us a bin early to clear out our basement which we really appreciated and they began the reno soon after. Cardboard was laid down to protect floors on main floor, however, there was still some damage on stairs and walls which was later touched up. The initial Super. who came in seemed good but soon disappeared and was never seen again! We knew the holidays were approaching but we were still in mid December and again there was a lack of communication as we were told
that the job might be completed before the holidays! We were really worried at this point and after speaking with the company many times, and expressing our disappointment because no workers showed up for two to three whole weeks, they sent in a representative named Roberto to take care of the project. He was very skilled and knowledgeable and got the job done and well! Him and his people took care of everything and provided us with great communication, work and dedication. We were very happy with Roberto and his team of people and would not be writing such a great overall review if it was not for him. We are still waiting for our kitchenette to be installed and are disappointed with the wait as it is now February, however, the basement looks fantastic and we are so happy with the finished product! If you ask us, Roberto deserves a raise and should be commended for coming in and helping Penguin's reputation! We are anticipating the installment of our kitchenette!