We are pleased with the workmanship and overall project completion. However, lack of coherent schedule planning, inconsistent use of Buildertrend, and miscommunication frustrated us. With 4 different project mangers, agreed-upon arrangements got mishandled or dropped and major mistakes ensued that cost us time. As our salesman had promised accurate, timely and responsive scheduling and communication, we were disappointed that the reality did not live up to the pitch. Josh Diamond rescued the project, with his full commitment to listen to our concerns, keep us informed, and solve problems. His get-it-done-right attitude resulted in a renewed confidence in the company.
- Approximate cost of services:
- $45,000.00
- Company Response
Thanks for the fair review from Toronto. You, unfortunately, were part of the transition from old systems to new. We apologize for the multiple PM's, but as you saw first hand, Josh is a treasure, and representative of the people Penguin is bringing to the table for next year's builds. Enjoy your basement.