Overall, I am very pleased with the finished product and have listed the following pros and cons in terms of working with the team.
Pros
- Initial appointment and presentation was very thorough and informative
- Excellent craftsmanship and top of the line materials
- Flexible financing options and the in-house expert was able to offer various recommendations
- In house designer Amy is very professional and able to make recommendation on the overall design when necessary
- Project Manager Jon Reece and office assistant Chris Reece have been very helpful and responsive
throughout the process
- Project cost was very accurate and with very minimal add-ons
Cons
- Overall cost is leaning towards the expensive end but
justifiable based on the high quality materials, not for everyone if you are considering a 20k to 30k basement project
- Buildertrend is an excellent idea to keep track of
scheduling but the actual project is quite off and not updated real time
- Coordination, communication, responsiveness, professionalism and quality controls from the site manager - Walter was a hugh disappointment. There were numerous times I had to play the site manager role and coordinate with the trade guys as a customer to ensure the project stay on track and turn out to the way that was originally intended. Fortunately, project manager Jon was able to step in and take charge of the situation.
Overall, I am extremely pleased with the finished products but points were deducted based on the fact that the customer service aspect was below my expectation given the price point
- Approximate cost of services:
- $85,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for the fair and generally positive review Alan. You will be pleased to know some of the scheduling and communication issues you referred to have been addressed with a new system we have implemented, and that we are meeting daily to ensure the new system operates as it should, and are, where needed, still tweaking the system where we identify room for improvement. We are dedicated to being the best renovation company in Canada, and it is not enough to use the best materials. Customer feedback like yours will help us continue to build better basements. Thank you. Enjoy your new basement!