After speaking with a number of friends and colleagues whom had either used or were in the process of contracting Penguin Basements, we decided to go with them not only for the look and feel of the final product, but their unique approach to the job.
During our research we received lower quotes, others around the same ballpark however, no one came close to the positive word of mouth experience and final product results that we can now, near the end of our project, attest to.
Penguin staff were extremely courteous, professional, reliable, yet very personable. From our initial sales meeting with Bruce, to the design centre meeting with Amy, the Project Manager Robert, Rocky whom protected our precious hardwood staircase/floors and finally Seth , our Site Manager. Each went above and beyond in their jobs, answered any questions we had, which only added to our overall positive experience, re-assuring us further that we had made the best decision in going with Penguin.
Words cannot express how grateful we are to each of them; especially Seth, whom we got to get to know better throughout the project. His positive, can do attitude, amazing customer service and attention to detail to ensure everything is completed correctly the first time, is truly noteworthy. Although simultaneously managing multiple sites, Seth always managed to stay on top of everything, and treating our job as though it were the only one he is handling.
As for the various crews that worked in our home. We found them all to be very professional, accommodating and not as intrusive as we were expecting!! We can honestly say that the crews on our site were clean, respectful, friendly yet very focused and hardworking.
We did not experience any issues noted in a recent review about the crews treating someone’s home as a job site. This was just simply NOT the case for us. We were VERY impressed!!
The only down side to using Penguin that we feel is noteworthy - the initial sales meeting. Although it took a little longer than we had been told to plan for (4 hours instead of two), looking back it was honestly time well-spent!
We have started moving items into the finished area and looking at our basement over the last few days, we can’t believe how amazing it looks.!! We are looking forward to having the final touches completed over the next few days !
We highly recommend Penguin Basements as they truly are the best and only choice in our view!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for the thorough review, we will be sure to pass on the kind words to everyone mentioned. As for the initial sales meeting, there are some who feel it is lengthy, but we feel it is an important part of the process to get to know the homeowner, their understanding of what a basement reno entails, and an even better understanding of what the homeowner wants. That's not to say we won't look for ways to streamline the process, as customer feedback helps us define the future of the company. Enjoy your new basement.