**Update We've heard from the business and they say their going to resolve the issue. I will update this review upon resolution of our issue.** We were sold a space via Zoom for our basement by Guy (owner of Penguin Basements). His vision for our basement was appealing to my wife and I, so after receiving other quotes, we elected to use Penguin basements. I wish we would have dug deeper into the reviews of the company though.
Penguin agreed to finish our basement, which included a bedroom for my daughter and an office for myself. I specifically said to Guy that we wanted to ensure this project is completed right, that's why we were coming to Penguin in the first place. We wanted permits, and everything to be completed correctly.
The project started and things appeared to be progressing well, however the building inspector didn't show up for the initial inspection prior to the drywall being put up. This resulted in the inspector failing the build as there were supports missing from parts of the ceiling, and the windows would not open due to the drywall around the windows not permitting clearance of the windows (this is obviously a huge safety issue). The inspector was also suspicious of the bedroom as Penguin listed it as a Media room when they submitted our plans to the city of Oshawa for a building permit. I'm unsure why this is the case, but I'm sure it has to do with cutting corners and ignoring safety.
My wife at one point in October of 2021 had to call the Penguin office every day just to speak with the PM (Rodrigo) to ascertain when a crew would be back to fix the issues so our basement can pass inspection. We have been given the run around by Rodrigo, Guy and anyone else that would answer the phone at this business.
This is so terribly unprofessional for a business to take your money, and not complete the job that was agreed upon at the outset. It wasn't our fault the inspector didn't show up. It's not our fault that the build was completed without inspections. That's why we hired a so called professional business. We were assured everything would be completed on time and to a high standard.
Well, this project should've completed by July 30th, 2021. It's now January 25th, 2022 and we still have no solution to our issue. I have taken this matter to the Better Business Bureau, and if that doesn't motivate Penguin to resolve the issue, the next stop will be to obtain a contract lawyer to pursue legal action. You should NOT use Penguin for your projects as even their own employees speak poorly about them.
TLDR: Penguin skipped essential city inspections, didn't complete the work to building code, and now refuses to fix the issue after hiding for months by ducking phone calls and ignoring their responsibility. Do not use this builder for your project as you will regret it.
- Approximate cost of services: