Thank you so much for your kind words. We pride ourselves in our work. From the sales team to the install team and everyone in between. If there is ever anything else we can do for you, please do not hesitate to ask.
Thank you,
The MaxSpace Team.
Dear GC.
Firstly, we apologize that you feel this way. We had ordered for you the 80 tiles “ 2’ x 4’ ”, at a cost of $56.00/tile. The total order was $4,730.00 + tax, including delivery. However, the tiles are made in metric (60cm x 120cm). So, it is not exactly 24” x 48”, but you knew this, as you were informed in an email back on November 11th, 2021, they were in fact 23” x 47”.
You proceeded with the purchase and made your payment on December the 2nd. Then we delivered the tiles to you on December the 6th. On December the 12th, you sent an email regarding the issue of the tile sizes not being exactly 24” x 48”. At this point, you did not request any refunds, returns or discounts. Instead, you went ahead and contacted your banking services to stop payment on the credit card.
On Feb 1st, our bank contacted us to advise that a stop payment has been made as per your request. We contacted you that day and spoke to you on the phone. Arrangements were being made to schedule a pickup of the tiles. From that day on, we have made numerous attempts to contact you via email and phone calls. We left many voice messages and received no response from you whatsoever. This went on for over 2 weeks. At that point, we were left with no choice but to contact our lawyers and get them involved to resolve this issue with the order, and with the bank.
Since then, the bank has returned the money back to us, as you still have not made any contact with us to have these tiles returned.
In conclusion, we do not have any issues in taking back a product that is not up to the client’s satisfaction, including you.
Thank you, The MaxSpace Team.
Hello and thank you Sabine. We just want to make sure that in the end, the client is happy. We ALWAYS correct any errors we come across. We appreciate the kind words. The MaxSpace Team.
Thank you so very much! We are very happy that we were able to help you! If there is ever anything you or anyone you know needs assistance with stone, please let us help.
Tha MaxSpace Team!
Bathroom countertops and shower walls
Thank you so much from the MaxSpace Team. We hope you enjoy for years to come.
Excellent Customer Service & Workmanship
Thank you so much! This is wonderful to hear. Makes us very happy to know you are contented with the workmanship. MaxSpace strives for excellence. Thank you again from the MaxSpace team!
Thank you so very much Gary! It was our pleasure to help you out with your project. We hope you enjoy it for many years to come. If you ever need any help with future projects, please let us help you. The MaxSpace team.
Thank you so much. We love to hear these kind words. It makes our day! If you ever need any assistance with future projects, or know of anyone who does, please let us help. The MaxSpace team.
Thank you Jay so much! We hope to see you back soon to help you out again. The MaxSpace team.
We provide stone solutions for residential and commercial projects throughout the GTA. We proudly supplied and installed over 40 slabs of Caesarstone for the York University Students Center incl. bars, counters and many cool designs. We also completed two huge washroom countertops for Toronto Pearson Airport at Terminal 3. Each day, we fabricate and install an average of 4 kitchen counters from our 5500 square foot facility. We also always have at least 400 full slabs in stock including over 100 slabs of Caesarstone quartz. We have also opened up a secondary showroom for you assistance. Please head down to 920 Caledonia Road, Unit#5B.