Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Oakville with Optima Windows and doors and we hope we can be of service again to yourself or a family member.
Great windows and excellent customer service
Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Mississauga with Optima Windows and doors and we hope we can be of service again to yourself or a family member.
OUTSTANDING Service and quality
Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Oakville with Optima Windows and doors and we hope we can be of service again to yourself or a family member.
Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Oakville with Optima Windows and doors and we hope we can be of service again to yourself or a family member.
Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.
Dear Shan,
We are sorry if we made you feel that we do not support our customers. As of today
- we have sent you several emails with instructions on how to avoid condensation
- made a visit to your house (installer and factory technician) to investigate the source of condensation and have the report, explaining reasons of condensation in those particular rooms. If the instructions originally sent out to you had been followed, there would have been no condensation on your new windows
- at no cost to you, we have provided you with two hydrometers so you can keep track of Relative Humidity inside your house and readings from them are showing excessive humidity (48% with temperatures -10 Celsius outside on the picture you sent us)
- we got WindowWise auditor David Mitten involved, he provided you with explanation and confirmed that "The window manufacturer has done everything they can do to make an energy-efficient window. Your company (Optima) has done everything you can do to insulate around that window. Control of condensation now rests entirely with the occupants of the home."
In general, Optima has measured, made to the size, installed and even painted your interior trims for your new GreenON approved windows and obtained maximum rebate for you.
Kindly, follow the instructions that we have sent out to you right after your first contacted us and there will be no condensation on your new windows.
We will be covering any warranty claims, should you have any, as stated in our Lifetime (not 10 years) warranty. Parts and Labour included.
Hey Rob!
Thank you for your trust and your business. It was a pleasure to help you with your project Optima Windows and Doors in Markham and we hope to help your friends and family with their window and door replace projects!
Cheers!
All windows and sliding doors replaced
Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.
Hey Richard!
Thank you for your feedback!
It was a pleasure helping you with this project.
Keep us in mind for your future window and door replacement projects!
Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.
At Optima Windows and Doors, we pride ourselves in setting industry high standards with experience, dependability, consistency, and quality workmanship. Our team is comprised of certified, skillful window professionals with an upwards of 20 years experience. No job is too big or too small. We treat every project equally providing professional and reliable service throughout the GTA.
