The company made a quote for a shower install and then added in extra time from the original quote. The office rep, when confronted with the bill, double talked her way through by rounding up all the hours which actually meant double billing on top of changing the rates originally quoted. Instead of doing the right thing and compensating the customer for the mistake, the company decided to justify all of their numbers, even though they didn't gel. Even though the plumber was good, the company ethics are marginal. The girl who originally made the quotes conveniently doesn't work at the office although she apparently is an off and on 20 year employee. I would never recommend this company to anyone because they didn't honor their original quote. I hope enough people read this to make sure if they need a plumber, make sure the quote includes everything, especially all the hidden costs. The company even added in an estimate for another job and charged it to the shower install. The office rep double-talked this added cost as well so there was no acknowledgemnet based on actual fact written on the bill. There are alot of good plumbers out there but its the companies like this you have to watch out for.