Doctor Rooter

Formerly RED SEAL MECHANICAL LTD
Drain Services
Toronto ON M8Z 4B7
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94%

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Reviews for Doctor Rooter

Average customer rating:
9.6 10 (290 reviews)

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Michelle from Toronto
Michelle from Toronto
1 review North York, ON
10/10

Drain Problem

There was a heavy blockage in the main drain. I considered that snaking would help, so we searched for a drain company in Toronto. Sergei and Oleg from doctor rooter came the next day, they tried it and unfortunately didn't get it, though camera inspection showed a clog of dirt, wastes that were building up there for a years. After the inspection we decided to go with them, the price was reasonable, and they were very clear about the size of the issue and upcoming job. The work was postponed due to weather conditions and few days ago we had it completed. Guys who worked on the site were quick and well organized, they finished within two days and left our front yard nice and clean.

Approximate cost of services:
$3.50
1 of 2 people found this review helpful.
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Company Response

Hi Michelle, thank you for taking time and leaving a review for us. Our team is very experienced in questions of all kinds of drainage problem, and up to date technologies allow us to access any type of problems quickly and efficiently. We happy to leave our customers 100% satisfied. Thank you for choosing Doctor Rooter!

Moe from North York
Moe from North York
1 review Toronto, ON
10/10

Clogged Drain

We had nasty clog in our drain, I called Dr. Rooter and Bill came to the rescues.
He was very professional and gave me a reasonable estimate, I paid him in advance (Usually I do not do that) as I had to leave and he promised to complete the Job.
Due to unforeseen circumstances the Job was not completed immediately and Bill told us that he will come back the next day. I was worried that he will never show up again, but to my pleasant surprise he came back first thing in the morning and finished the Job in timely manner.

Definitely I will recommend Dr. Rooter to all my friends. And I they will be the first to call if I ever have another plumbing problem.

Approximate cost of services:
$400.00
2 of 3 people found this review helpful.
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Company Response

Hi Moe,thank you for the great review! For sure Bill is one of the best in our crew,he works hard! We would pass along your words to Bill. Yes, Bill experienced some difficulties when he snaked the drain, which is normal, some clogs build up over years- and it's not easy to unclog it from the first time! Sorry for making you worried, but at the end of the day, we are happy to be of help and read your sincere words for us. Thank you for choosing Doctor Rooter. Our best regards.

Melissa in Toronto
Melissa in Toronto
8 reviews Toronto, ON
10/10

Basement drain clogged

Bill came promptly and quickly analyzed the back-up of my basement drain. He quoted the price for scoping and rooting the drain, and outlined what the steps might be from there if the rooting didn't clear the clog. It turned out that roots were the main culprit, and he showed me what was blocking the pipe as well as the camera feed showing the cleared pipe on the monitor. Pleasant, professional, efficient, and clean! What more could one ask for? Thanks for doing the job quickly and well!

Approximate cost of services:
$450.00
1 of 2 people found this review helpful.
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Company Response

Hi Melissa, we are so glad to hear back from our customers! In Doctor Rooter one of the main goal is to do our best to provide you with quality, professional service and every job is another opportunity for us. For sure we would pass along your words to Bill. Thank you for choosing Doctor Rooter!

Linda from Etobicoke
Linda from Etobicoke
1 review Etobicoke, ON
10/10

Plugged toilet

Oleg was at my house within an incredible 15 mins from my call - very fast, efficient and professional. He fixed the problem in minutes and I would highly recommend him to friends and family. Thank you.

Approximate cost of services:
$80.00
1 of 2 people found this review helpful.
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Company Response

Hi Linda, thank you very much for your feedback! Of course we try to be as prompt as we could, especially on emergencies and service calls. In your case it was kind of luck as well, cause Oleg was around and came over in no time. Thanks a lot for choosing Doctor Rooter!

Olena from Etobicoke
Olena from Etobicoke
1 review Etobicoke, ON
10/10

Doctor Rooter

I had to replace my bath faucet and shower head. Without having an idea how to do it myself i called several plumbing companies. Doctor Rooter was the first who answered my call. Sergey and his partner came within an hour. They explained to me all my options and gave me advice on how i can save my money and get a quality products for my bath. They did their job fast, clean and professional. I would definitely call them again. Thanks guys!

Approximate cost of services:
$0.00
3 of 4 people found this review helpful.
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Company Response

Hi Olena, thanks a lot for leaving a feedback for us. We are always happy to help and give an advice, for us as a plumbing company it is a daily routine to deal with these things. Thank you very much for choosing Doctor Rooter, we are looking forward to be of service for you!

Susan from Toronto
Susan from Toronto
2 reviews Toronto, ON
10/10

Waterproofing

I found Doctor Rooter here on Homestars, and was impressed by the 10/10 rating, and great reviews.

Water was coming in my basement at the front of the house. Oleg and Bill were very fast to respond to my call. They diagnosed the source of the water that day, put in a temporary measure to hold back the source, and then returned the next day to begin the waterproofing work. The rest of the house was done at previous time, and it seems the water was held at bay there, but found its way to the unprotected part. I was happy to see they used Delta Brand waterproof membrane, since my research showed this to be the most reliable.

The workers were polite, and clean for the most part (as far as piles of dirt can be clean)

I am happy to recommend Doctor Rooter, and will definitely call them for future plumbing and other work. (We are thinking of lowering the basement floor. Is there anything these guys don’t do?)

Approximate cost of services:
$2,500.00
0 of 1 people found this review helpful.
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Company Response

Hi Susan, it's really nice to hear from you, thank you for taking time and review our service! We are happy to be of help, especially when unseen situations like that occur, than we need to respond quick and efficient, to fix it temporary; and than find the most appropriate solution in that specific case.
Btw, give as a call and we would discuss your project in details, best pricing and quality are guaranteed, we appreciate your business!
Thank you very much for choosing Doctor Rooter! Our best regards.

Tony from Newmarket
Tony from Newmarket
1 review Newmarket, ON
10/10

Windowells drainage

During the renovation works we cut and installed two additional windows in the basement but we were not aware of possible issues. After first thaws, water started entering beneath the window frame. As a result, we needed to solve it asap, otherwise it would destroy basement interior. We were upset about upcoming expenses on additional renovations. We’ve got several quotes from different companies and hired Doctor Rooter to work with. The price was not too high or too low, and the sale representative was not pushy. They installed two window wells with a proper drainage system. It took 3 days to complete as promised, plus another day they come to pick their staff. They swept the site, and clean the driveway. Great job, now our basement warm and dry.

Approximate cost of services:
$0.00
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Company Response

Hi Tony, thank you for taking time and leaving a review for us. You called a the right time and to the right people. We are more than happy to help! When you start any construction work, it is better to mind everything from A to Z, to make sure it won't be any surprises. Thank you very much for choosing Doctor Rooter!

Michael from Toronto
Michael from Toronto
1 review Toronto, ON
10/10

Drain clearing

Excellent work by Oleg. He and his partner arrived promptly and worked efficiently. They were friendly, polite, and professional. I recommend them, and I'll certainly use them again. Well done.

Approximate cost of services:
$80.00
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Company Response

Hi Michael! Thanks for taking time and leaving a review. Each call is important for us, and every client is special, services is not an easy task unless you treat your customer as you would like to be treated. Thank you very much for choosing Doctor Rooter!

Lisa Casino in Toronto
Lisa Casino in Toronto
1 review Toronto, ON
10/10

Drain & Back-flow Installation

Oleg and his team were very professional. They came right away when we called and started work the next day. We were very happy with their work and would call upon them again in future. We have also since recommended them to friends and neighbours who have been happy with their work.

Approximate cost of services:
$4,000.00
1 of 2 people found this review helpful.
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Company Response

Hi Lisa and JP, thank you very much for the review! It was a pleasure to deal with you and your family throughout the whole project. And we appreciate your references a lot! Warmest regards to you and your family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Doctor Rooter

Doctor Rooter Inc. was established in 2012.
Doctor Rooter provides residential and commercial drain and waterproofing services in Toronto, Etobicoke and the GTA area 24 hours 7 days a week.
Doctor Rooter technicians in Toronto are fully licensed and insured. All of our guys are covered by WSIB. We are a family-owned and maintained business which makes us reliable.
Everything that we do happens under one roof and we don’t subcontract any of our work out to a third party.
Our technicians use the power flushing machine, and no-digging technology (torpedo and pipe bursting), which leaves your landscape untouched.
Our technicians will provide you with a free estimate and fixed prices
before you sign the contract.
Also all our customers obtain a contract with written transferable guarantee for 25 years

CATEGORIES
Drain Services
SERVICES
Waterproofing, Drain Services
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
11
PAYMENT METHOD
cheque, Visa, MasterCard, Debit
LICENSES
Master Plumber, Master Electrician, G1 Gas Tech
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years TRANSFERABLE WARRANTY
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.