Dr Rooter

Plumbing
1135 Crestlawn Dr. Mississauga ON L4W 4Z7
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90%

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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Dr Rooter

Average customer rating:
9.6 10 (263 reviews)

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beaukew
beaukew
1 review Toronto, ON
10/10

Waterproofing

They are very hardworking people. They finished the job before the scheduled date. Would recommend them to everyone.

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Company Response

Thank you for sharing your experience with us and the homestars community. We are glad that you are happy with our services.

John
John
2 reviews Toronto, ON
10/10

Waterproofing

We hired Dr Rooter to perform structural concrete repair work and outside waterproofing for our commercial property. They were very efficient and had very competitive price. Will definitely recommend.

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Company Response

Thanks John for sharing your experience. Our team of professionals is very glad that your are satisfied with waterproofing and structural repair that we did for your property. We wish you Nd your family happy holidays

KaydenceconstructionLtd
KaydenceconstructionLtd
1 review Toronto, ON
10/10

Underpinning/drains and lowering of existing basement

We had dr Rooter in to give us a quote on underpinning and lowering the basement on a full gut renovation that we were involved in.They gave us a fair price and so we decided to employ them to help complete our project.The team they had for the job was professional,courteous and mindful of the neighbours! Needless to say the job turned out excellent and we will definitely be doing work with them hopefully for many years to come.I would recommend these guys to anyone who would want to partake in such a project in the future! Good job gentlemen,

Cheers

Chad

President of Kaydence Construction Ltd

1 of 1 people found this review helpful.
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Company Response

Chad
Thank you very much for the Review
Oleg, Dr Rooter

Hayley
Hayley
1 review Toronto, ON
10/10

Replace main water supply

When we realized that we had a problem with our main water supply we called Dr Rooter. Oleg came and talked with us and was very knowledgeable. The work was done very quickly and for a fair price. Some paving stones and part of the front yard had to be removed to do the work, but they took a lot of care to keep everything clean and orderly and put everything back in place exactly as they found it.

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Company Response

Hello. Thanks for this great response. It is always a pleasure for us to hear that our our customers are happy with our services. You can always count on out team of professionals.

Dr Rooter

Irina
Irina
2 reviews Toronto, ON

First Review

10/10

Water prrpfing of retaining wall

Very happy with work, knowledge and customer service with the waterproofing that was done by Dr. Rooter! Oleg was very quick to respond and had followed up with his crew and us every step. His crew worked really very hard and ensure to take plenty of photos and checked in multiple times to ensure the work was done as promised.

Happy to have a dry basement! Thank you Dr. Rooter!

We would definitely recommend Dr. Rooter!

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your experience with us. It is always a pleasure when our customers are satisfied, we do our best to make sure it is always the case. Dr. Rooter wants to wish you and your family Happy Holiday season!

Voleg in Toronto
Voleg in Toronto
2 reviews Toronto, ON
10/10

Flooded Basement/Waterproofing

My basement was flooded due to house not being waterproofed. Oleg and his team arrived at 3am due to this being an emergency. They stopped the flooding, dried the basement, installed waterproofing and replaced a lot of old drain/pipes, etc. Very proffesional! Will do business again!

1 of 1 people found this review helpful.
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Company Response

Thanks for choosing Dr Rooter. We are happy to be helpful. We always provide customers with dryers when their basement is flooded and only take them back when its fully dry. We hope you and your family will never have problems again.
Dr Rooter

MB in Toronto
MB in Toronto
1 review Toronto, ON
10/10

Plumbing and drain repairs in autoshop

Roman had very good response time, professional attitude and diagnosed and found the problem very fast. Great service, guys fixed our plumbing issue in our shop in no time. Friendly staff, cleaned up after themselves. Thanks guys for making our shop run again.

1 of 1 people found this review helpful.
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Company Response

Thanks guys for this great response. It was a pleasure to meet your great team of guys that specialize on Mercedes service and repairs. We are very happy to be helpful o you. If you will ever need our help again our teem is happy to serve you any time.
Dr Rooter

Kaiya in Old Toronto
Kaiya in Old Toronto
1 review Toronto, ON
0/10

Would not recommend to anyone

Update: Dr. Rooter is now on the CONSUMER BEWARE list.

They have refused to respond to any of our attempts to contact them and they have ignored the Consumer Protection Agency.

We have had an absolutely horrible experience with Dr. Rooter. We have a signed contract stating they would install a sump pump, a back water valve and look after city plumbing permits. Only after we paid in full did we realize that they didn’t fulfill the work detailed in the contract. They even provided us with a detailed receipt and city rebate form for the sump pump they didn’t install! (See photograph attached of the sump pump pit missing the sump pump). We wanted to withhold payment according to the consumer protection act but the owner threatened to dump waste on our property. They have been extremely unprofessional. We also used them to underpin our basement and they failed part of the city inspections and left our permit open. They took months to complete a small underpinning job and we never knew when workers would be showing up. They will not respond to our calls despite our many attempts to contact them. We would not recommend this company to anyone.

1 of 1 people found this review helpful.
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Company Response

Hello. We did your job in the fastest manner possible. We are apologizing for any delays that happened due to the nature of your job. We are more than happy to assist you, just call our office any time at 416 455 5554.
Dr Rooter

Christine
Christine
8 reviews Toronto, ON
10/10

Great Customer Service, Persistence and outcome - retaining wall

I had commissioned and paid for a 6 foot high, 25 foot long retaining wall at the side of my property in 2015 and it was already leaning out visibly. It was not done properly to account for the mass of earth behind the wall, and the structural needs, but the original contractor defaulted on his warranty and left the poor work for me to fix. Steve and team came in, assessed the needs for the redo of the wall and assisted me in finding a structural engineer. He then got his team out to do the work in a really rapid manner. He and his team dealt with additional changes by the engineer, grumpy, yelling neighbours and a tricky labour-intensive job. He completed it quickly and well, and paid attention to the surroundings, ensuring that the area was kept clear for through traffic as needed. The retaining wall and laneway ended up clean and level for the multiple shared owners' use, after Steve and his team stayed till after 9 pm on a Friday night to get it done. I really appreciated the timely completion, and the end product is stable, sturdy and likely to last for another 20 years plus.

1 of 1 people found this review helpful.
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Company Response

Thanks Christine for writing this great review! Our teem of professionals is always ready to help you and family.
Dr Rooter

Yuriy in Etobicoke
Yuriy in Etobicoke
1 review , ON
10/10

Concrete Driveway, Patio and Stairs

Lately, I’m experiencing real joy returning home every day and parking my car on my newly re-done concrete driveway, getting out on my beautiful front patio, and stepping on my new, straight, not cracked stairs. Those simple thinks became special thanks to Dr. Rooter and George, who, from the first day we met and until all works were completed, took care of all aspects of the project, listening to our needs and explaining every option. I proud of my home now. Great company, professional people. Thanks George.

1 of 2 people found this review helpful.
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Company Response

Thank you Yuriy for your business,we know you will be able to enjoy your tastefully completed driveway ,front porch and steps for many,many years to come!Cheers!
Dr Rooter

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr Rooter

Doctor Rooter Plumbing, Drain and Waterproofing provides Commercial & Residential services in Toronto, Etobicoke and Mississauga. Specializing in plumbing, drainage and waterproofing.

-Plumbing service
-Plumbing rough-ins
-Plumbing maintenance
-Drain installation
-Drain repair
-Drain snaking
-Drain cleaning
-Drain inspection
-Back water valve installation
-Sump pump installation
-Sump pump repair
-Grease trap installation
-Catch basin installation
-Catch basin cleaning
-Ejector pump installation
-Trenchless Installation drain or water line
-Hydro Jetting
-Power-flushing
-Basement waterproofing
-Foundation repair
-Foundation crack repair
-Weeping tile installation
-Weeping tile inspection
-Window well installation or repair
-Foundation underpinning
-Basement lowering
-Bench footing
-Basement walkout
-Concrete work
-Concrete driveways
-Decorative concrete/stamped concrete/decorative concrete
-Concrete Floors

CATEGORIES
Plumbing, Concrete Contractors, Drain Services, Drainage Contractors, Foundations, and Waterproofing
SERVICES
Drain cleaning, drain replacement, plumbing, waterproofing, concrete pouring, concrete forming, underpinning, basement lowering, sump pump installations, foundation repairs
BRANDS
American Standard, Toto, Moen, Delta, Kohler
SPECIALITIES
Trenchless Installation, Sewer and Drains, Foundation Underpinning, Basement Lowering, Drain Camera Inspection, Plumbing Installation, Foundation Repair, Basement Waterproofing, Sump Pumps.
WEBSITE
http://www.doctorrooter.ca
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
32
PAYMENT METHOD
cash, cheque, e-transfer, Visa, MasterCard, Debit
LICENSES
T85-4702641, T87-4750201
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years TRANSFERABLE WARRANTY
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