I hired AccuServ to do a maintenance for my furnace as they have provided me great service previously. They were able to fix my furnace last year when ilthe furnace wont start up. The technician said, it just needed some cleaning up and the furnace is still in great shape.
Fast forward to this year, the technician they sent spent most of the first hour arguing with clients. He braggs that he is their best technician that is why customers keep calling him.
Anyway, he gave my furnace a red tag and gave us 45 days to fix the issues. The main reason was “defective heat exchanger”. The only way to fix the issue is to do a costly replacement of the heat exchanger or replace the furnace altogether. I have at least 4 other HVAC companies
to check the furnace and they did not find anything that would warrant a red tag. They all said that if the heat exchanger is in fact defective, they would have immediately turned off my gas.
However, with two young kids. My wife was so scared that we decided to replace the furnace. We went with more trustworthy HVAC company. I did not even bother listening to AccuServ when they called me to provide their quote for a new furnace as they have lost my trust.
Response to AccuServ. Please get your fact straight. To clarify, Enbridge was in our house because we smell gas and was subsequently cleared. There was never a carbon monoxide detected by your technician, Enbridge and the other technician who have experiences that range from 12 years to 30+ years. As per the infractions, Enbridge and the other experienced and from reputable HVAC companies does not warrant red tag. They were doubtful that the redtag was even submitted to Enbridge. As per the liquid leak, the Trane model that I had is infamous of having them and not from the heat exchanger.
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- Company Response
When you first contacted us, Enbridge had just left your home because your carbon monoxide detectors had gone off. Our senior technician, who followed after, identified several code infractions when he arrived on site.
The red tag, which is the primary focus of your negative review, was towards your defective heat exchanger. For your reference, we have pictures of severe water leakage and damage in the upper compartment of the furnace. Due to the nature of the leak, the senior tech concluded it was coming from the secondary heat-exchanger.
We never heard back from you after our visit, and we would have been more than happy to discuss and explain our findings. Reality is our senior technician has over 25 years experience, and novice technicians can easily overlook this complicated problem. If he had walkthrough those other technicians who visited your home via phone, he could have guided them to the same clues and conclusion.
We find it interesting that despite having 4 other HVAC companies confirming it was fine, you still went with our recommendation and replaced the furnace.
I suppose the combination of your CO detectors going off, the obvious signs of water damage and the convincing arguments from our senior tech might have been a factor.
We hope this better explains the situation. We strive for the highest level of customer satisfaction, and we're still more than happy to discuss this matter further if you wish. Feel free to call our main line at 416 269 2228 anytime.