Our project, an installation of a beautiful bay window, replacement of double front doors and back door including a storm door with a side window panel and multipoint locks, along with a garage side door had been planned for quite some time and we were ready to have the work done. Having had several widely divergent estimates, we noticed the quality of the work on 2 of our neighbours’ homes and called Fortress Windows and Doors. Steve Mercer returned our call promptly and came out to give us a quote which included all the windows as well. The cost was neither the most nor least of the received estimates. As other home renovations are currently in process, we decided to postpone the installation of the remaining windows for the time being. An approximate time was suggested for the work but unfortunately covid restrictions began creating major disruptions across industries affecting the supply chain of materials. As soon as the units and materials became available, a start date was decided upon. The team came out at the date and time agreed upon and efficiently completed the installation in a day (surprisingly, a day ahead of time) with a few minor touch-ups by Steve the following day. Covid-19 precautions were taken. At all times, the work was organized and clean-up was ongoing throughout. During and after installation, Richard and Steve explained the process and Richard ensured that we understood the operation of the new windows and the new door locks. Steve M. followed up with me a couple of days later to answer any of my questions
The quality of the work and the beauty of the new window and doors have exceeded our expectations.
Steve, Steve, Richard and the team were very professional, respectful and friendly. The customer service was exemplary from the time of the initial call through to the completion of the work. We will be having the team back to replace the other windows. Thank you so much for your professionalism, thoughtfulness and care.
- Company Response
Hello and thank you for your feedback and review of your experience with Fortress Windows and Doors. It was our pleasure to transform your home into a new and exciting look with the double doors and a new bay window! The multipoint lock really adds to the security of your new front door system as well. We bring great value to our clients with top quality products and exceptional workmanship which is why we continue to set the bar in the window and door industry so high! Excellence doesn't happen by accident it happens because we care about our clients, and strive on every job to be the best in every aspect. Thank you for allowing us to serve you and creating the new bay window you've been " dreaming about for years". It's our honour! All the best, Steve and the Fortress Team.