I contacted Ideal Stairs after combing through HomeStars reviews. We live in a side-split home and needed the stairs redone as part of a large renovation on our forever home. Since our stairs are open from the main living space to the bedroom level of our home, it was important that our stairs not only look great, but I wanted them to be done well..as if they were doing them in their own home. From my first contact with Mesh (of many), he provided all the information I needed and answered my many questions. He is professional and honest and responds quickly. Rajan checked in daily to advise me on what time the crew was showing up each day and stopped in a couple of times to check in on the progress and to see if we were happy. We weren't 100% happy with the first stain color sample for review as our floors are difficult to match, and they happily took it back to adjust the stain color until we were happy with it. Overall, Ideal Stairs is very professional to work with, they take pride in the work they do, and we are so happy with the quality of our stairs. They look great, and they were even able to eliminate the squeaks that have bothered me for years. Mesh, Rajan and team - thank you for doing such a great job with our stairs. I highly recommend Ideal Stairs as their prices are fair, and you won't find a company who cares more about the end result than them.
- Company Response
Hi Tracy, thank you so much for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and workmanship to all our customers. We are so glad you chose us to be a part of your stair renovation project, as we take pride in offering the best for our customers. We're also extremely happy to hear you had an excellent experience since first contacting Mesh and throughout the entire process. We hope you will continue to enjoy your beautiful new stairs for many years to follow. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to thank you for choosing us as your number one stair renovation company. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.