I am renting a hot water heater from this company. I had no choice as the builder set it up before I moved in. This morning my downstairs neighbour contacted me to advise that water was leaking from my apartment to hers causing significant damage. I contacted them at 10am and I was told that I was a priority as water was still leaking. They let me know a technician would contact me shortly to make arrangements. I contacted back at 12, 2, 3 and 5. Each time getting more frustrated. I was finally told that the technician would be here between 8 and 10. I called at 9:45 and was assured he would be here but was maybe stuck in traffic. It is now 10:20 pm and I have wasted an entire day, took a vacation day from work, missed an overnight getaway, and still no technician. When I asked to speak to a manager I was told no, that they understand and they are sorry for the inconvenience. The water continues to leak and do further damage to my neighbour. We are both furious!
- Approximate cost of services:
- $400.00
- Company Response
Dear customer, thank you for getting in touch with us. We are so sorry about your experience and we take your feedback very seriously. We want to work with you to make this situation better, can you please email us at customercare@mysimplygreen.com with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation.