Ecotech Windows & Doors

Id say the windows looks great and work great. However one window I can not use. Upon cleaning them the window torqued and a metal bracket popped out of place that holds the window in the sash I tried to reinstall it but that was impossible. I had to call to book a service call one day after installation. This appointment was a month out which is crazy considering windows where just installed someone should be out immediately. My main concern is if this happened one time that easily is this a common problem with these windows I wont be cleaning the inside of the windows very often due to this issue
As for the install the workers did a good job removing the old windows and re-squaring the frame for the new windows they worked hard all day and finally sealing up the windows around 7pm which left a horrendous smell in my house over night The toxic chemical left me with a headache even with my windows open There should be a better product in the market that does not off gas thats much My last issue was the finishing touches they applied a caulking over the nail holes and I wish I had told them to stop. The end of day rush showed in the sloppiness I realize it was a long day for them but would have rather not had any caulking considering I had to deal with it prior to painting the trim