AlarmForce

The new AlarmForce system just installed has its own cellular system that connects to the cell tower. You don't need a home phone any more. Cost is less than most home phones!

We have been with AlarmForce for the last six years and we had great service whenever we called them.

Today, I called to set the cellwave service, which is getting away with from the land lines and getting the alarm service over our cellphones. Once again, great service and only $6.99 extra per month to use my cell instead of the home line.

And I also got the connect service which is being able to switch the alarm on and off through an app on the cellphones. Additional $2 per month.

I am happy with AlarmForce and will always recommend it.

I recently had alarm force installed in my home and detached garage. I was very happy with the price for the installation. It was a very reasonable price compared to the out rages price the more popular security company in saskatchewan wanted to install the sensors. The tech guy was able to come out in only 3 days from the date I signed up. Extremely fast to get a tech guy to my house. The install was just as fast. Wireless sensors and keypad made the install easy. Did I mention the guy was able to come in the evening so I did not have to take any time off work. I will recommend to my friends. The only thing I wish alarm force had would be an additional wireless alarm speaker I could purchase. Since my main control unit has the alarm speaker in it, and that box is located in my house, if burglar enters in my detached garage and the sensor goes off the burglar will not hear the sirens going off in the house. If I had a wireless speaker siren the burglar could be scared off faster. Either or at least alarm force will alert me right away.

Worst customer service ever. Have been trying to cancel for 2 months and have had no luck having the email cancellation confirmed. Meanwhile, I learn that even after doing everything that I should do as a responsible customer, I am somehow expected to just hand them two more months of service charges for services that I no longer enjoy. I have been with this company for 5 years, and I have referred them to family and friends who now have their service. I will never again recommend this company to anyone. Times are too hard to inexplicably pay Alarmforce money that it hasn't earned!

I am very satisfied with Alarm Force. The monthly price is very reasonable. The staff are most considerate. Would recommend and have recommended Alarm Force to my friends looking for a house alarm

Very satisfied with the service to date. I have been an AlarmForce customer for over 3 years without issue, always good service in person and via phone. Going to expand my system with video relay next. I recommend this company.

AlarmForce is a nightmare to close an account. The continued to take money out of my bank acount monthly. they told me there would stop and didn't. I had to threaten to charge them with theft before they quit. They have been a nightmare for me almost 9 months after closing my account. Horrible company do not use.

Do not believe the advertising for the Alarm Force Video Relay - you CANNOT see the person at your door and speak with them simultaneously when they ring your doorbell. Rather, you have to speak with them first and then go back and look at the recorded video feed later. This is NOT what is depicted in the product promotion videos and is blatant false advertising.

I tried contacting Alarm Force about this, but received the classic "if you figured this out in the first 10 days, then you could cancel - but since you have been a good customer and paid your bills on time, we will now force you to pay out the entire contract." Interestingly, if you ask for a supervisor's name, then they will knock this down to 50% of the remaining contract.

Frankly, it about principle at this point. Has anyone looked at a class action lawsuit against Alarm Force for false product claims in their advertising?

I was with AlamForce for more than 3 years with no problem, because It did not happen that someone intrude into my house. Once it happened, the service was extremely terrible.
I got a call from AlarmForce that they had received a single signal from my backdoor. The operator was keeping implying me that this might be a false alarm. When I insisted on dispatching police to my house, they said that they are sending their security guys there first. It took 50 minutes and they were still keeping telling me that they had not yet heard from their security men. So I called my neighbor and asked to see what is happening in my hose. He called me back and told me that some intruders had broken into my house. The AlarmForce agents were still calling me and saying that they had heard nothing yet, although policemen with their dogs were walking in my house and I had motion detectors in many spots. When I called them back, the operator was very very rude and refrained to explain to me that if the motion detectors had worked, why they said it might be false alarm? and if they did not work, WHY? Also why it took a long time and no one attended there or if they did, why they did nothing????
Finally the guy online told me rudely that he had not any more explanation although I did not get my answers. This company did not work for me at all. NOT RECOMMENDED

I have been an alarm force customer for approximately 6 months now and am completely disappointed with the technology, service, and technical "support". Our alarm system worked okay for the first two months and then we added a few additional sensors. When the technician left the first time two of our three door sensors were not working. It took another month and a half to get a technician out (all the while still paying for a security system that was not working). The technician finally came out to fix the sensors and when working on our doors caused damage to two of the three main doors to our house (paint chipping, not removing glue). Needless to say we now have to repaint our doors. The service technician over the phone was helpful in getting our system going again, however at this point I am frustrated by the lack of customer service that I want out of my contract ASAP. The representatives over the phone were not helpful in making my frustrations feel heard or understood, and I assure you that I was being respectful. Unfortunately, I would need to buy out the rest of my contract to do this. I would not recommend alarm force to anyone. The technology looks as though it is out of the 1980s and has not been updated. There are many other more technologically advanced systems out there that have much better customer service.

**update - I have emailed Matt for a response and it was not responded to. Just another stellar example of the great customer service......