Reliance Home Comfort

Formerly Canada Furnace
Heating & Air Conditioning
Maple Ridge BC V2X 9J8
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (118 reviews)

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helen
helen
1 review North Vancouver, BC
10/10

Service was great from beginning to end . The quoter to installer.

We got tankless water tank & ac install, very good at explaining and patience as I don't know what I was getting.

Approximate cost of services:
$9,550.00
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Company Response

Hi Helen, Thank you so much for your kind words and for taking the time to review us i really appreciate it, thank you for being a great Canada Furnace Customer. Kind regards, Ryan - Canada Furnace Office

Darren
Darren
1 review Surrey, BC
10/10

Furnace repair

I needed repairs done on my furnace so I randomly chose Canada Furnace and am glad I did. Reception was polite and respectful and was able to book an appointment almost immediately. My technician was named Tony, and was very professional. He diagnosed the problem within 20 minutes and told me a new part was required. After checking on availability and price for the part, I agreed to purchase the part and was told it would be available for installation the following day. Tony returned, installed the part and got the job done. He additionally did some cleaning and replaced my filter as well. Furnace is running great, kids are nice and warm and I am happy to say I am very impressed with Canada Furnace.

Approximate cost of services:
$420.00
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Company Response

Thank you so much for taking the time to review us Darren, we are so pleased to hear that we were able to help you and your family out :) we really appreciate your business and such kind feedback, Kind regards Ryan - Canada Furnace Office

Shawn Taylor in Maple Ridge
Shawn Taylor in Maple Ridge
4 reviews Maple Ridge, BC
4/10

Several Jobs

I've had these guys replace a broken gas valve (with quite a few problems), install a gas line for a stove (no issues, did an excellent job), and finally had them attempt to fix my heat pump which they have not successfully resolved and seem to have basically given up trying.

To be fair, they have done a lot for me and tried several different fixes to solve the problem with the heat pump but in the end they basically just gave up and stopped calling me back when they said they would.

At this point my outside sensor doesn't work, and one of the original issues with the heat pump losing connection to the thermostat is still not fixed.

They are not a terrible company, and I believe they mean well, but at the end of the day they seem to have a lot of issues with organization and have been unable to fix what seems to be a relatively simple issue. For these reasons I would not recommend using this company.

Review has 3 previous versions
Approximate cost of services:
$9,003,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Shawn, Thank you so much for taking the time to write a review. I am so sorry to hear that you have not had a good experience working with us. I just reviewed your customer notes along with speaking to the last tech on site. We are dedicated to customer service and would like to help you resolve this issue, I do see that we came out and replaced the gas valve and completed this repair for you. I then see a thermostat issue that's stopping the switch over from taking place, the issue you are having is complex and looks like the system was not configured to work the way it should be originally, I can see that the last tech on site was Tony and left long and detailed notes and i hugely apologize because those notes were lost in the system due to high demand on the 23rd which is completely our fault. I have called and left a voicemail with you along with e-mailing as i would love to have the owner of the company out to look at the system for you free of charge, please give me a call on 604-460-9969 so that we can get this all resolved and show you how important your business is to us. Kind regards, Ryan, Operations Manager.

Andrew in Pitt Meadows
Andrew in Pitt Meadows
1 review Vancouver, BC
10/10

New AC installation

CanadaFurnace installed a new 3-tonne AC in our house (no AC before). It was not the simplest installation as there was not much space vertically in our crawl-space/basement. But it was all done in time and very well. They did a follow-up visit to make sure that everything is good (and had to replace a small part/pipe, slowly leaking condensate).
I am very satisfied and would gladly recommend their services!
Btw, their price quote was by FAR the best one out of other five quotes I got from other companies.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your review Andrew, we really appreciate the feedback and you taking the time to write this :) We really appreciate your kind feedback and love hearing from our great customers. thank you so much. Kind regards, Ryan

Aaron from Delta
Aaron from Delta
5 reviews Delta, BC
10/10

Post-Renovation Furnace and Ducting Installation

When we fully renovated our home 2 years ago, we had the furnace and duct-work completely removed and nothing but electrical in-floor heating installed for heating our home. Unfortunately this resulted in electrical bills much higher than we had anticipated, so we had Canada Furnace do a retrofit install of a new gas furnace and associated duct work to take advantage of the lower heating costs associated with gas heating. They did a superb job. Although our situation was quite unique, the design and layout they created was truly optimal and well thought out. The quality of their work was very good, and the people we dealt with (Robin, Marcus and Ryan) were very knowledgeable and easy-going. They were fast (done in 3 days) and very responsive to all our concerns and requests. These guys are top notch. Quality work at a reasonable price.

Approximate cost of services:
$7,000.00
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Company Response

Thank you so much for your review Aaron, we really appreciate the feedback and you taking the time to write this :) Your installation wa svery unique and i am glad we were able to help. thank you so much. Kind regards, Ryan

BR in Fort Langley
BR in Fort Langley
1 review Surrey, BC
9/10

furnace installation

We had a new furnace installed last fall in our 30 yr old home, and have been very happy and satisfied so far with the results...they accidently cracked a small mirror reinstalling the glass sliding door in front of the furnace, but were quick to send out their handyman (Bob) with a new glass door replacement. thanks guys

Approximate cost of services:
$4,405.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much BR for your review, we really appreciate you taking the time to write such kind words. Accidents do happen and i appreciate you being so understanding and i am glad we were able to get that resolved. Have a great day. Kind regards,

Ryan

Private User
Private User
Private User reviews Langley, BC
10/10

Furnace Repair

From start to finish Canada Furnace delivered a first class professional service. Everyone was helpful, efficient and knowledgeable. They were prompt, courteous ,reasonable and efficient. I recommend them with confidence.

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for your review, we really appreciate the feedback :) Kind regards, Ryan

Liam in Vancouver
Liam in Vancouver
3 reviews Vancouver, BC
10/10

I wish every company I deal with was operated by Canada Furnace!

We made a big investment with Canada Furnace (combi furnace/boiler). Prices competitive. Customer Service second to none. Staff extremely knowledgeable, polite and professional. Canada Furnace is everything you want in a company!

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to review us Liam, we hugely appreciate your feedback and glad we could help, we look forward to helping you in the future :) Have a great day. Kind regards, Ryan

stephanie from Maple Ridge
stephanie from Maple Ridge
1 review Maple Ridge, BC
10/10

replace old AC system

We had Canada Furnace replace an old nonworking AC system.
Everyone involved was very professional and friendly. The job was finished quickly and we are pleased with our new system. We would definitely recommend this company to anyone needing work done on their furnace or AC systems.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Stephanie, Thank you so much for your wonderful review. Thank you so much for choosing us to replace your old AC, I am so glad you hear you had a great experience with us. We look forward to helping you out with all of your future heating and cooling needs. Kind regards, Ryan - Operations Manager

B. Geil from Maple Ridge
B. Geil from Maple Ridge
1 review Maple Ridge, BC
10/10

Furnace, Hot Water and A/C Installation

After Canada Furnace installed a new furnace, air-conditioning and hot water on demand, I actually wrote the co-owner to tell him that the crew was outstanding. They worked long days and worked around the fact that my basement is finished. They installed everything with minimal destruction and I am really pleased.

Approximate cost of services:
$12,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance Home Comfort (formerly Canada Furnace), the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, plumbing, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
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