The Mold Guy, Mold Detection & Removal

Mold Detection & Removal
Toronto ON M6R 3B9
Write a Review
Write a Review


HomeStars
Mold Detection & Removal
The Mold Guy, Mold Detection & Removal
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Mold Guy, Mold Detection & Removal

Average customer rating:
9.8 10 (699 reviews)

Sort by

Prime  from Toronto
Prime from Toronto
14 reviews Toronto, ON
10/10

Assessment and remediation

Leak and black mold outbreak in basement bathroom. Fortunately limited in scope. Checked Homestars per usual. Found The Mold Guy. The friendly and helpful Kay dispatched the fast and friendly Ross who did an expert assessment. No up-selling. Three-man crew led by Lucas followed up quickly and did the remediation. The team was polite, communicated well, finished early, and cleaned up after themselves carefully. Did what was necessary to confirm extent of problem and clearly remediated it. At $1900 with HST for the package, this isn't the cheapest mold service around. However, if I think about value for money, they delivered big-time. Highly recommended.

Approximate cost of services:
$1,900.00
Was this review helpful?
Company Response

Thanks Prime! We sincerely appreciate you taking the time out to write us a review with respect to your basement mold remediation project. Thank you thank you for the kind words!
.

Jennette
Jennette
7 reviews Markham, ON
10/10

Mold Remediation in Attic

I called a number of "highly rated" companies on Homestars and most of them lack proper customer service skills. When I did finally call Kay at The Mold Guy, she genuinely sounded happy about doing her job, she was very knowledgeable answered all my questions all of which I am sure she heard about 40 times that day alone! Kay provided a quote over the phone and it was almost 30% cheaper than the top rated company on homestars. The guys came out when she said they would and they finished in less time than reported. They showed me before and after pictures they cleaned up afterwards and I was completely satisfied with the work done and would not hesitate to use them again and or recommend them to others. The owner Ross even emailed me after the job was completed to confirm I was happy with the service and sent me the pictures to keep for my record. Excellent Experience

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for taking the time to write a review. Thank you for trusting The Mold Guy for the mold removal in your home.

Bhavna Trivedi from Toronto
Bhavna Trivedi from Toronto
1 review Scarborough, ON
10/10

Air quality testing

We wanted to ensure there was no mold in the home we were planning to buy and found The Mold Guy on the Internet. They had great reviews and so called them to do an air quality testing. Kay who made a booking was very courteous and friendly. Ross came to do the actual testing. He is an expert in this field. He was very professional and took the time to explain the detail. He made us feel very comfortable in asking questions on what exactly he was doing. The cost included taking 3 samples for testing, however Ross went beyond and checked our attic to ensure there was no mold there. Even though this isn't their job, he took a walk around the property and advised us of what we should take care of, like re-caulking around the garage doors and basement windows, etc. Things that you don't really think of. I really appreciated that part. The report was sent to us in a week's time with all the details. Thankfully there is no mold in the property. Thank you Ross for your friendly and expert advise. I would not hesitate to recommend this company to anyone who requires air quality testing or mold detection in their homes.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thanks Bhavna! It is always important to have certified Air Quality Tester perform the test. This ensures that the results/ information that you receive is accurate. It is always our goal to make sure that our customers homes are safe for them and their families! Thanks for choosing us! Kay

Katerina in Toronto
Katerina in Toronto
9 reviews Toronto, ON
10/10

Mold Removal in Basement

There was quite a bit of mold under my linoleum floors in the basement.
When I called the mold guy, Kay was wonderful on the phone. She was very friendly and helpful.
Ross came by to give me an estimate in a timely manner. I was pleased with the price and the crew was able to do the work a week later. They did an amazing job. They were very kind and explained everything to me. The place looks great! Very pleased with the whole experience!

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thanks Katerina. We are very pleased that you called us for your mold removal services!

Lolanda  from Toronto
Lolanda from Toronto
1 review Pickering, ON
10/10

Mold Detection/Removal in Basement

Just wanted to let you know what a pleasure it was to deal with your company. Ross was quick to come out and give us an estimate on the work to be done, and as his estimate was competitively priced, we quickly decided on trusting him with the job. The day of removal Phil and his crew worked diligently and were completely professional and efficient, finishing the removal and clean up in a matter of hours. Would highly recommend Ross and his company to anyone with any mold issues or concerns as his professionalism and honest approach and his crew's work ethic was unsurpassed, as far as achieving peace of mind in these matters. Thank you for the great work.

Approximate cost of services:
$2,400.00
Was this review helpful?
Company Response

Lolanda... thank you! The crew said that you were amazing to work with. And the coffee and donuts were a nice touch. Thank you for choosing us! Kay

Melissa from Toronto
Melissa from Toronto
1 review Toronto, ON
10/10

Mold inspection

Well worth the cost of the estimate. I was not forced into any work, in fact, Ross explained that my mold issues were superficial and I didn't need to expense the money on an overhaul. Ross is very polite and accurate with his feedback.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Hi Melissa, Thanks !! We focus on value and doing the right thing for the client at all times which doesn't necessarily require remediation . We use only certified mold professionals for our mold inspection services. When you detect mold or think that you have mold, you do not always have a serious mold issue which requires you to spend thousands of dollars. Thanks for calling us and we were so happy to be of service to you!!Kay

Michael from Whitchurch-stouffville
Michael from Whitchurch-stouffville
1 review Stouffville, ON
10/10

Mold Remediation

Our leaky roof led to mold growth that was discovered after the emergency response crews came and removed the affected areas of drywall. They then told us that we had to take care of the mold so that they could continue with the repairs.
After looking through many companies and getting wildly variable quotes, we chose to go with Mold Guys. Kay was very friendly and helpful over the phone and Ross was the only guy that did a thorough inspection of the problem, instead of pointing at areas with a laser and constantly saying "that's mold". The visit was not free (150$) but it had a rebate option, which you will get, because after Ross comes at your house, you will choose them on top of any other company. His approach was much more honest and proper than all the other people that came in the house (a total of 5). He took the time to look in close detail and sure enough the problem was not as big as other "experts" suggested (they just wanted more work/$$$).

The work was done over a couple of days and despite a small delay in getting the spore counts to a level that would make the repair contractors unable to claim inability to commence work, the service that the Mold Guy offered us was very good. They were always available to talk on the phone and very prompt on e-mail correspondence, addressing any issues that we had.

If someone asks me about mold issues, Mold Guy will definitely be my recommendation.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Hi Michael, Thank you. When it comes to the basement mold remediation, we are always focused on exceptional customer service and a professional mold remediation service. So grateful that you gave us a call! Thank you Kay

Christopher Webb from Toronto
Christopher Webb from Toronto
1 review York, ON
10/10

Mold remediation

I was initially horrified to find mold growing on shoes and clothing in some closets and was in a state that would have been easy for Ross to exploit. Not only did he calm me down, but advised me not to spend more money than necessary and to trust in the remediation process. After remediation, the spore count is at a very low amount and Ross had me put in a couple dehumidifiers to keep the moisture level low enough to prevent future growth. Ross and Kay are both engaging, genuine, friendly people who inspire confidence and trust and who play by the rulebook. I've heard horrible things about some of their competition, in terms of commitment to service and concern for the client. Save yourself a headache and heartache and go with the Mold Guy. I guarantee you won't regret that decision. Thanks guys!

Approximate cost of services:
$2,050.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Chris, Thanks for taking the time out and writing us a review. It is really important to us to provide professional services from the moment our customers call in, during the mold inspection service and it is continued through the mold remediation stage. it is always our goal to offer great services which reflect what is in the best interest of the client-at a good price! thanks for choosing us! Kay

Sasha from Old Toronto
Sasha from Old Toronto
3 reviews Toronto, ON
10/10

Mold assessment for condominium

Knowledgeable, reliable, efficient, and available when you need them. After getting the run around from other companies, The Mold Guy had us booked and the units assessed within three days. They provided information regarding the concern and recommended remediation directly following the inspection. The quote was provided the next day, remediation booked in advance within two weeks of inspection and the price was better than other companies that quoted the job. Ross and Kay have been a pleasure to work with and are knowledgeable about working with condominiums. I highly recommend them and will use them again.

Approximate cost of services:
$2,300.00
Was this review helpful?
Company Response

Hi Sasha, Thank you thank you! We believe the key in doing business with our customers is earning the right to do business! Thanks very much, it is always our goal to provide prompt, professional mold detection and removal services ! cheers, Kay

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Mold Guy, Mold Detection & Removal

Mold Detection & Removal (Mold Inspections and Mold Removal) (Mould Inspections and Mould Removal)
We are a IICRC Certified Firm (the Gold Standard in Restoration). Our Mold Inspections, Indoor Air Quality Testing and Mold Removal services in Toronto and the surrounding GTA have been developed with years of practical experience and ongoing education. Our goal is to provide great service above and beyond that of our competitors.

From the first call to project end you can expect:

+ Easy Communication
+ Honesty
+ Reliability
+ Trouble Free Process
+ A Commitment of Excellence
+ A team that strives to save you Time, Money and most important, disruption to your personal life or place of business.

At The Mold Guy we’re not satisfied, unless you are! The Mold Guy prides itself in being your ethical Mold Inspections and Mold Removal professionals for Toronto and the surrounding GTA.

Once you suspect a Mold problem and make that first call you will talk to one of our Mold Professionals that can quickly help you understand the extent of the problem and schedule a Mold Inspection at a convenient time for you. We make the process systematic and most of all, calm and efficient.
Our Mold Detection (mould detection) Service starts with a Certified Mold Professional onsite to evaluate the extent of any Mold related problems.
Our Mold Inspectors will educate with mold facts which hopefully helps you relax and understand what’s next.
We will provide a written quote and go over the scope of repairs with you and make sure all your concerns have been addressed.
At The Mold Guy from top to bottom beginning to end, taking pride in what we do is our standard. We really do care! We’re not going to send anyone to work in your home or business that we wouldn't want working in ours. We believe in taking care of your home as we would take care of ours. Therefore as a company, we know you are getting the highest level of care and service which starts by talking to a company representative that knows Mold, not an answering service. We look forward to hearing from you!

CATEGORIES
Mold Detection & Removal
SERVICES
Mold Inspection, Indoor Air Quality Testing, Thermal Imaging, Mold Removal.
SPECIALITIES
Mold Inspection Mould Inspection Mold Removal Mould Removal Indoor Air Quality Testing
WEBSITE
http://www.moldguy.ca
YEAR ESTABLISHED
12
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Visa, MC, American Express
LICENSES
Certified Home Inspector, Certified Residential Mold Inspector, Commercial Building Mold Inspector,
MEMBERSHIPS
internachi, IAC2, MICRO, IICRC Certified Firm
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.