Purchased a custom vanity from Foson in Hamilton - was promised that it would arrive in 4-6 weeks as per contract.
Hired a contractor end of week 6 just to be sure - upon which after making the calls myself to get an update was informed I would not receive my vanity until the middle of week 7. This cost me additional money as the bathroom project was delayed several days. Being Christmas time - it's impossible to get this project finished until the new year - leaving me without a bathroom for 3 weeks instead of 1.
When speaking with owner Jason - he informed me that there would be no discount for delay as 'we have been in business for 8 years and have never given a discount due to delay'. Also that the contact starting 4-6 weeks was a timeline.. and sometimes things go over timeline.
He did have HALF my vanity delivered to me on the saturday of week 6.. the gentlemen who moved it chipped and gauged my ceiling on the way up the stairs. The other half arrived on tuesday Dec 22 making the initial delivery pointless.
Installing my vanity now - only to find that it is 2 inches shorter than the initial plans we signed off on.
I would never buy from this company again, nor would I recommend it to anyone. ever. this has been a nightmare of an experience and goodluck contacting anyone who can provide you with an answer or some sort of considerations for your inconvenience.
- Approximate cost of services:
- $3,500.00