A.P.I. Alarm Inc

Ok so we have had API alarms now since last July 2019 . Protelec alarms with us fir 22 years. They would call if anything showed up on our alarm pad . Now we up greated
To a brand new system . Since last July our alarm has gone off severe so times 15 mins and no one called , as well beeping at 4 am and nothing , they keep saying it is our MTS. Internet provider , just called them they said your phone internet has been running fir 62 days . API is not telling us the truth . As well they won’t even call here if the alarm goes off until I wait fir them 8 hours later , they said they were too busy , what our lives could have been at risk , terrible service . Winnipeg mb