Eco Choice Windows & Doors

We have had a decidedly mixed experience with this company. We are more or less satisfied with the quality of their product and their work, but decidedly dissatisfied with the timing and pace. Back in June and July, we got a quote from 4-5 reputable window and door companies for the replacement of four windows, which included a bay window (and thus a significant amount of aluminum capping). It was important to us that the work be done before September, if at all possible. Eco Choice came in competitively at more or less the same as one other company, but Gabriel promised an August installation which the other company could not, so we decided to go with them and paid our deposit. He estimated that it would take 1 to 2 days to complete the installation. We did NOT get an August installation and it took more than 2 days. The measurement of our windows required to order them took place two weeks after promised. The installation did not begin until the middle of September, but rain meant they could not finish; they were not able to make it back for four days, and they were still not able to finish then, and the work was only completed just before the end of September. Almost immediately after this, we noticed that a couple of the casement windows were not closing correctly: one closed roughly, the other not at all. Gabriel wanted the original installer to try and fix them, but the installer only ended up coming about two weeks later and while he was able to improve the situation, he could not fix it. The installer said he would need to return with a second person to do it right. It took multiple calls and a no-show appointment for Gabriel to decide that the manufacturer should be called in to fix the windows (three weeks after reporting the original problem). The manufacturer did not contact me until a week after that (after more prompting on my part), only to tell me that their service time usually takes 4-5 weeks. A technician finally arrived and quickly fixed the problems only mid-to-late November. In other words, not only did the promised August installation not happen, but the windows were not properly functional until the end of November. Eco-Choice struck us as over-extended and under-staffed to meet their commitments. A company should not only be evaluated when things go right, but also how they respond when things go wrong (problems with the product) or not according to plan (weather delays, sick staff, “broken trucks” and “broken cell phones”). While Gabriel was for the most part responsive and unhappy with the situation, there was often nothing he could do; Eco-Choice apparently did not have the staff or wiggle-room in their schedule to deal with such problems in a timely manner. I would think twice about using them if you have a timeline you need to stick to.

Mike has been great from the beginning. From an explanation of the product, company and followed up through entire process. installation crew was on time. They are a very friendly team and clean work. I would recommend Eco Choice Windows & Doors to friends and family. I would definitely use them again.

Mike from Eco-Choice sold us windows for the front of the home. The windows had custom shapes. On their first visit they installed the windows and we noticed that the round top above the windows looks weird and was not made properly. Several weeks later they came back with a new window and removed the old (wrong size/shape) one. Thank you very much for resolving our window sizing issues. We are very happy with the end result.

I choose Eco Choice Windows & Doors for a major window and door replacement project for my office. They were great to deal with and the windows looked amazing. By far they were the best price, and the quality of the windows is amazing! When I needed a new door for my home Eco-Choice was an easy choice,and the experience was just as good.

I'd love to thank Mike for his enthusiasm and attention at all stages of getting our new front entrance door. It's a gorgeous new design and the service was very punctual, high quality, and good value. The installation crew was polite, quiet, and did an excellent job of cleaning up. Mike dropped by shortly after installation to ensure all went well. All in all, I was very impressed with Eco-Choice and felt well served by the attentiveness and desire to ensure customer satisfaction. I'm so, so happy with the new door.

I chose Eco Choice Windows based on great reviews on Home Stars. Alan provided us with a great a very competitive quote. Andrey and his installation crew did a great job with installation and were careful to keep the floors clean. I will contact them for future work.

Eco Choice windows replaced our builder double entry door. The design selection and available options were what sets them apart from others we had quoted. Alex and the installation crew did a great job with our door, was polite and left our home clean. We are thrilled with our new door and would recommend them to others looking for a new door.

Our sales representative (Terry) was great - very responsive and he answered my questions thoroughly and promptly. The installers (Alex and his assistant) were equally easy to work with as they arrived on time and were professional in every aspect, and even offered to re-install brackets for the blinds that they'd had to remove from the window frame in order to facilitate the installation. The windows look great too, and have drastically improved the curb appeal of the house. Thank you!

Alan, Alex and the rest of the team did an excellent job on the windows. The whole team is very polite and worked quietly and did a great job installing the all the windows. I would absolutely recommend them. I am very pleased.

We purchased 4 windows and 2 doors from Terry. He was very friendly and answered all of our questions. On the day of installation the workers were polite, efficient and very good at their job. Thanks for a job well done!!