Eco Choice Windows & Doors

Windows & Doors Installation & Service
Vaughan ON L4K 1G6
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HomeStars  >  Windows & Doors Installation & Service in Woodbridge  >  Eco Choice Windows & Doors  >  Nice product, terrible customer service
Private User
Private User
Private User reviews Toronto, ON
1/10

Nice product, terrible customer service

The experience of dealing with this company has been very frustrating, start to finish. I wouldn't recommend. We had them replace ALL of our windows and doors, and spent close to $30,000 with them. Considering this investment, we had hoped for a better experience
Our order was placed in November. Estimated install was February. The final install didn't take place until OCTOBER. We had boarded-up windows for several months.
They had four separate measurements completed by their staff, and still made errors on several windows. This resulted in new orders being placed and more delays.
They installed the first round of windows but didn't bring screens for another 6+ weeks (resulting in screenless windows in the middle of summer).
Response time to call us back on questions we had was very delayed - sometimes we waited over a week for a callback.
There were several instances where my husband called with his phone and nobody picked up, however when I called immediately after with a different phone #, they answered right away (no proof of wrongdoing necessarily, just an odd coincidence).

Positives:
Product is amazing (however they don't actually make the product, they just distribute and install it).
They gave us a $500 discount on one window where they measured incorrectly, and we had to remove brick and reframe the window (when you're spending $30,000, $500 is a pretty small discount).
They replaced a panel of glass in a door that was broken and only charged us for labor.

Approximate cost of services:
$30,000.00
3 of 3 people found this review helpful.
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Company Response

Thank you for your feedback and sorry to hear your experience with us wasn't to your satisfaction. I would like to point out a few details that you missed in your review. You were well informed of the timelines for the windows you selected as they came from Europe. There were delays due to COVID and a strike at the port which were beyond our control but were communicated to you. We were very accommodating to you on several occasions to ensure you were satisfied and don't believe we deserve the rating you submitted.