Love Your Rug Cleaning Toronto

Carpet & Rug Cleaning & Repairing
1-41 Advance Rd Toronto ON M8Z 2S6
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Carpet & Rug Cleaning & Repairing
Love Your Rug Cleaning Toronto
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87%

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Reviews by rating (past 12 months)
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Reviews for Love Your Rug Cleaning Toronto

Average customer rating:
8.4 10 (51 reviews)

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Tracey Hamilton
Tracey Hamilton
20 reviews Toronto, ON
10/10

Carpet resizing

We are currently redoing our bedroom & I found an area rug that I really liked. Unfortunately, the sizes offered were not a good fit for the room so I purchased a larger rug then searched for a company that would resize it to my specifications. From my initial dealings with Kathy, right through to delivery, everything went off without a hitch. Sydney emailed me to confirm how I wanted the rug cut. I sent a diagram explaining what I wanted & my instructions were followed to a tee. From start to finish turnaround time was 2 weeks. Love Your Rug did a fantastic job & I would not hesitate to use them again in the future.

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kallan416
kallan416
5 reviews Toronto, ON
10/10

Great service! Highly recommend.

I had not professionally cleaned our area rugs in many years and was hesitant to try this service. However, after seeing their tv commercials many times, researching them online and suffering with bad allergies, I decided to give them a try. What an amazing service! I booked our rugs in over the phone, they picked up the rugs on time and returned them on time also. The rugs look 100 times better!!! I am very pleased with Love Your Rug. Highly recommend!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Outstanding service

My jute rug had some discolouration due to water damage and I had no idea what to do with it. After Googling, I learned that jute rugs are completely destroyed by water. And they are impossible to clean. I was going to chuck it. And then I asked Love Your Rug and they offered to try saving my rug. We decided maybe they could even out the discolouration. They said they would pick it up, clean it and then send pictures. If it didn't work out, they would just dispose of the rug for me, and there would be no charge. If it did work out, the cost was very reasonable. Total win/win for me! In the end, I decided to let go of the rug. And they were so gracious about it from start to finish. I would highly recommend Love Your Rug for their impeccable service. (But I don't recommend jute rugs, haha!).

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Company Response

Thank you for your wonderful recommendation.

You can also check out some of the other cool projects we have on the go on Instagram at LoveYour Center.

Warmly, Tony

KimEsper in Toronto
KimEsper in Toronto
2 reviews Toronto, ON
10/10

Customers for life!

I have been using Love Your Rugs for a while now! They are THE go to for your rug cleaning services. Outstanding customer service, always friendly and on time! I can’t say enough wonderful things about them! Having dogs and grandchildren, we need our rugs cleaned very often and they do an incredible job! Quick, reliable, excellent service and everyone is so lovely to deal with. Spread the word, this is a great company!!!

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Company Response

Thank you for this wonderful recommendation Kim
Was a pleasure working with you. You can also check out some of the other cool projects we have a logo on Instagram at LoveYour Center.

Looking forward to working with you again

0/10

Pricing

Love Your Rug has advertised on line and through mail inserts that they offer a 30% discount for first time customers, but this promotion is misleading at best. Prices quoted on their website are exactly the same as another rug cleaning company (which Love Your Rug owns) yet the other company does not offer any first time promotional discount. I have asked the Love Your Rug customer service staff twice about this but they continue to insist that the pricing on the Love Your Rug website is adjusted for the 30% discount. I have suggested that they might want to look at the other company's website so they could better respond to a customer inquiry but they have not and apparently will not.

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Company Response

Hello Tony B,

You can click on the link below to view our entire rug washing process.

There is No other competitor in Canada that offers this high quality level of service and with over 125 years in business. A profound level of service which includes complementary pick up and delivery anywhere in Ontario directly from the customers door and returned within seven days wrapped in 3mm poly for safe shipping and storage.

However, we find that they (competitors ) match prices and give little in return in terms of cleanliness and complete care. Our other company, you've mentioned in your comments, is the in-home service division. Happy to have a discussion with you by phone and at that time we can exchange opinions about each other's competitive businesses Tony.

In the meantime, I'll give you a challenge… Call every single competitor that has price matched us and ask to visit their facility that is if they have one. Please let us know your findings

Alternatively, you can stop in to our East Toronto facility anytime you are in the area. We would be happy to give you the tour.

At that time we would love if you could adjust the HomeStars rating to reflect

Warmly, Tony Kantzavelos, Owner

https://youtu.be/buSLMaHFgSw

Monica
Monica
1 review Barrie, ON
10/10

Amazing work!

I sent in 2 shag rugs to have cleaned. They were in very high traffic areas and were so dirty I was considering just purchasing new. I saw their ad on tv so I thought I’d give them a try, SO GLAD I DID!! My rugs are truly like new, like the day I bought them. I can’t recommend this company enough, they exceeded my expectations by far.
The customer service was outstanding, Kathy was very helpful and Matthew the driver was on time and friendly.

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Company Response

Thank you for the wonderful recommendation Monica

We enjoyed working with you.

You can also check out some of the other cool projects we have on the go on Instagram at LoveYour Center.

We look forward to working with you again.

Tony

christina.in.toronto
christina.in.toronto
3 reviews Toronto, ON
10/10

Incredible carpet cleaning for wool carpets!

I was searching for a carpet cleaning company that I could trust (as the last ones had not been a great experience) and I came upon Love Your Rug by recommendation of the store that we purchased the rugs from (CB2). The experience with the company was flawless from pick up to payment to delivery. The outcome of our wool rugs was incredible. We were thoroughly pleased with how brand new our 6 yr old rugs came out! Stains and daily wear were removed. We will definitely be sending our rugs to Love your Rug. We could not be happier with the quality of service.

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Company Response

Thank you for this wonderful recommendation. You can also check out cool projects we have on the go on Instagram at LoveYour Center. Warmly, Tony

Melody in Toronto
Melody in Toronto
3 reviews Burlington, ON
10/10

Area rug carpet cleaning

Excellent work, great customer service. Convenient as they pick up and deliver! Second time using this company and I am just as pleased as first! My rugs come home looking brand new! You can get easy quote prior in line! No surprises. Highly recommend

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Company Response

Thank you for this wonderful recommendation Melody. You were fantastic to work with. Please check out some of the cool projects we have on the go, on Instagram at LoveYour Center

Carol P.
Carol P.
7 reviews Toronto, ON
10/10

Excellent Service for Musty Rug

We purchased a brand new wool rug that was shipped from the USA and it smelled musty & horrible. We loved the rug and didn’t want the hassle to return it so I found Love Your Rug and asked them if they could get the smell out of this new rug. They came immediately and picked it up and cleaned it and returned it within a week and it smelled better but there was still that musty oder so they offered to try again and use some more special techniques to remove the smell. Cathy was amazing from the start and so helpful and then I spoke to Jim a head technician and he assured me that they could remove the Oder. They picked it up again and redid the rug ... no extra charges & it came back perfect and we are so happy. It is not very often that you receive this above and beyond service from a company!!!
They are exceptional at their profession and with customer service!!!
Thank you so much Cathy & Jim ... I will definitely be using your company again and will recommend you to all of my friends!!

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Company Response

Thank you for this wonderful recommendation. You are a legend in the making. You can also check out some of the cool projects we have on the go on Instagram at LoveYour Center. Warmly, Tony

Private User
Private User
Private User reviews Toronto, ON
10/10

Rug cleaning

Impressed with the effective customer service and the politeness of the driver. Would continue to use this service.

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Company Response

Thank you for this amazing recommendation. Was a pleasure working with you. You can also check out some of the projects that we have on the go on Instagram at LoveYourCentre

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Love Your Rug Cleaning Toronto

Love Your Rug Cleaning Toronto has been cleaning area rugs in Toronto for over 25 years. Over the years we have developed the skills to professionally clean some of the toughest and most soiled rugs. We offer all clients a 100% money back guarantee so if you are not satisfied with your rug cleaning or rug repair we will refund your money. We specialize in Persian rug cleaning, Oriental rug cleaning, wool rug cleaning and area rug cleaning, as well as area rug repair. We are offering a 30% coupon to all first time rug cleaning and rug repair customers who bring their rug to our factory in Toronto.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Persian rug cleaning, Oriental rug cleaning, wool rug cleaning, area rug cleaning, area rug repair, carpet repair, handmade rug cleaning
WEBSITE
http://www.loveyourrug.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
WARRANTY TERMS
100% Money Back Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.