Gitano Roofing

After a recent rain and wind event, I received a frantic call from my next door neighbor that my roof vent landed in her backyard. After I picked it up from her, I was a bit puzzled as to how this could have happened as I went with Gitano roofing 3 years ago to replace my roof.

I contacted their office and spoke with Sabrina, she was so patient and understanding of my concerns and said she would dispatch someone as my roof was still under warranty. Slavik came to inspect the roof, he is such a patient and attentive person as I expressed my concerns about the potential issue. He got on his ladder and inspected the roof - THANKFULLY I have metal roof vents which were in tact and found perfectly in place on the roof. Slavik was so kind to do an inspection of the entire roof while he was up there and shared with me photos of what he saw. After 3 years the roof looks amazing!

Without question, I would recommend Gitano roofing for the installation and as well their warranty on their work. Keep up the great job Team Gitano.

Our re-shingled roof looks great. We were pleased with the quality of the work, care for the home/property, and the clean up afterwards. The crew was friendly and kept me up to date. The company worked with us to make up for an administrative error having arranged for the delivery the shingles far too soon. The cost seemed reasonable for an insured and certified company as well.

My only concern was an ineffective communication. It seemed we were dealing with several people, when dealing with one probably would have easier. Also the job took a little longer than we expected, which wasn't a big problem, but it would have been nice to know their expected timeline before the project began.

We were reasonably satisfied with the company. They met our expectations, but they did not exceed them.

We used this same company to do our roof. They did a great job and after some bad storms, our roof is perfect while some neighbours needed repairs. We were worried that installing a bathroom vent by someone else would Void warranty. I spoke to Slavik and he Informed me as long as it's done right and there are pictures, it would be fine. After speaking abit more with him, I gave him the quote we had and Slavik offered to do it for the same price. We set the date for mid September since they are busy, but he had an opening today and called me right away to let me know. The vent and install was very professionally done and we are very happy with the experience at a very fair price.

Very professional and prompt, able to repair roof within a 5 hour window
Highly recommend this company !!!
Originally replaced my roof 3 years ago very happy with their entire process; response today was super!

Slavik came today to reconfigure and replace a downspout as well as assess and measure my roof for replacement. His professional and friendly demeanour, attention to detail and obvious experience, plus respect for my concerns and honest answers to my questions, all combined to make it a very positive experience. Very pleased. Thank you!

We had a small leak on the roof, we called Gitano Roofing.
Get fast response from the service personnel and get our roof fixed good and fast! Great work!
Thanks so much!

Fast, quality work, as well as some after care.
Good communication.
High-quality products used. Highly recommended.
Would have saved a bit more money if our attached neighbor upgraded at the same time, but he did use them as well at a later date.

My second time using Gitano, and even for this property Gitano folks are as professional as it gets. Perfect and clear communication, no hidden charges or surprises, we knew what to expect and when and were very accommodating. The crew was nice and professional and the small management team is hyper efficient.

Gitano was quick to provide a quote to replace our 30+ year old roof. The roof replacement went very well and looks beautiful. I would have hoped for the response on roof replacement to be a little quicker. I understand there were things that were out of their control, but at least letting the customer know ahead of time would have saved some frustration. There was also some miscommunication as I requested some extra work to be done in addition to the roof. They wanted to help, but I was thinking it was Gitano that would be handling it. I would have appreciated them telling me upfront that they don't do eaves and downspout replacement from the start. A little communication would have saved from the frustration.
If I had to rate the roof replacement by itself from beginning to end, definitely a 10/10!

Excellent service. The roof looks lovely and Gitano's service was fabulous. They left the premises neat and clean and were also very accommodating with some non-standard requests I had. A few of my neighbours have recently had their roofs' done (much more cheaply) but the company carrying out the work just covered over the existing shingles. The difference is like night and day and very obvious whether looking up at the roof or down on it (out the top floor window). I am very happy with my new roof and feel comfortable that is secure and will last many years.