Rooter Man GTA

Waterproofing
Toronto ON M8V 3X6
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92%

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Reviews for Rooter Man GTA

Average customer rating:
9.2 10 (380 reviews)

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Goran from Toronto
Goran from Toronto
2 reviews East York, ON
0/10

Sum pump installation

Do Not Hire this company. We have hired this company to investigate a leak in our basement. their sales rep Steve came over to assess the problem and recommended a solution. Solution was to install a sump pump and back water valve and that will take care of our concerns with minimal disruptions to our basement. We were concerned, but Steve assured us that they are a reputable company with ties to the city of Toronto and that he has completed these jobs in many homes. Work was completed within three days as promised; however, their contractor caused damages to our front yard due to excessive drilling, destroying bricks on our house wall as well as our interlocking bricks and flower beds. the sump pump was installed incorrectly and flooded the entire basement ruining carpets, drywall, doors, and furniture. The leak that was the original issue was still not repaired, and we began a four month long journey to have them fix the problems that they have created. both Steve and the Manager Rob assured us that this will be looked after. they have attempted to address the problem with leaking by doing interior waterproofing and in the process ruining our drywall even further, and also not completing the waterproofing as the leaks are still present. at this time they refuse to answer any calls, nor are they willing to address the problem or provide insurance information that they claim they have.

Approximate cost of services:
$5,000.00
3 of 3 people found this review helpful.
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Company Response

Goran, I sincerely apologize with respect to your past experience with Rooter Man and their previous employees Steve and Rob. ROOTER MAN IS NOW OWNED AND OPERATED UNDER NEW MANAGEMENT. We have no affiliation with Steve and Rob.

Stephanie from Toronto
Stephanie from Toronto
3 reviews Toronto, ON
0/10

Pipe replacement from foundation to property line

Run, do not walk away from this company! They have never once responded to any of my concerns regarding my collapsing retaining wall (which they under-cut, did not shore-up and left uncovered for 4 months. This left me open to a law suit if someone had fallen into the hole. They told me that they had filled the hole and the mounds were the soil that needed to settle once the temperatures got warmer.

Here is the story: we had a sewage back-up and engaged Rooter Man to come do the necessary repairs. It turned out that they had to dig relatively close to our brand new retaining wall which was completed less than one month before. Naturally I raised this as a concern but was told that all would be fine. I raised it again when I saw how close they were digging and again was assured.

Well, it turns out that they under-cut the retaining wall by at least 18 inches and of course, it started to collapse in the spring. The main issue was the under-cutting which was not supported in any way except the "key stone" effect of the stones and the fact that they left a 3 foot deep hole in my front yard for 4 months. No caution tape, just a tarp. I was told that they had filled the hole and that the soil would settle when the snow melted and it warmed up. Well, the snow melted and the tarp blew off revealing a 3 foot hole! This is a health and safety nightmare! I could have been sued if someone (like the mail carrier or paper boy often do) had trudged across my lawn thinking it was a pile of snow.

This company also refused to honour the discount coupons from their web site because I would be entitled to a rebate from the city for the back-water valve. The paper work they provided to us to submit to the city was also entirely wrong (said we had an illegal parking pad rather than a private drive). They didn't get anything right!

Run as fast as you can. I would have rather had sewage in my basement than deal with this company again.

Review has 1 previous version
Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Maintain a safe work site from the minute they start work until the minute they leave.
Any advice to offer fellow homeowners facing a similar project?
Avoid this company
1 of 2 people found this review helpful.
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Company Response

Hi Stephanie, I am very sorry to hear about the horrible experience that the last owner/operator of this company put you through. I can assure you that the new management and staff strictly abide by all building codes, occupational health and safety act, employment standards and are WSIB licensed and are fully insured.

Kevin from Toronto
Kevin from Toronto
1 review North York, ON
10/10

Backwater Valve Installation

I called Rooter-Man after the flood because my insurance required a backwater valve. Rooter-Man came out and gave me a free estimate that was lower than everyone else so I decided to use them. They sent an excavation crew and began the same day, and the job was finished and inspected by the City of Toronto by the end of the week. What impressed me the most about this company is that they filled out all the paperwork for the City Rebate, and all I had to do is wait in the mail for my rebate cheque to arrive. I would definite tell others to use this company, as they made the process relatively easy.

Kevin from North York, Ontario

Approximate cost of services:
$1,800.00
1 of 2 people found this review helpful.
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Company Response

Thank you Kevin for the kind words. Rooter-Man works hard at assuring customer satisfaction and a job well done.

Kozma from Toronto
Kozma from Toronto
1 review Toronto, ON
2/10

sewer pipe replacement and waterproofling of basement

The worker who gave me the initial estimate, Steve, misled me, I believe deliberately, by giving me a quote that I thought was for the whole basement which was supposed to take a week: to be completed on Friday, he said. The estimate I signed said, "Waterproof at basement." He told me I would never have to worry again about leakage or flooding. I was ill at the time and told him so, which put me in a vulnerable position he took advantage of.

Then on Tuesday I was told they were done. Half the basement had been waterproofed. The guy who gave me the estimate said that is what he had "meant". I had to pay extra to get them to complete the waterproofing. In addition, other things he said, like returning to check things on certain days, did not happen. He was a spinmaster. Whether the work that was completed was done properly or not, only time will tell.

When I wrote the owner relating the full story, and asking for the extra money back, he refused to give it to me, nor did he address the problem of faulty communication. I would never recommend these people again.
The previous owners of the company, who I had hired several times, were honourable and did good work. The new owner is quite another story.

Approximate cost of services:
$16.00
2 of 2 people found this review helpful.
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Company Response

Kozma, I am very to sorry to hear of the negative experience you had with the former employee, Steve. ROOTER-MAN IS NOW UNDER NEW MANAGEMENT. We have all new staff to help serve any of your plumbing and drain needs.

Marva
Marva
2 reviews North York, ON
2/10

Broken pipe - Replacement of Cartridge

Called this company about 4:15pm and spoke to a friendly gentleman. He assured me that a plumber will be at my location between 6pm -8pm. At 7:30 when the plumber did not arrive, I called Rooter-man and was told the plumber was busy and I wasn't guaranteed to get a plumber. It was recommended I call another company. I did call another company and was provided prompt efficient service. The friendly gentleman was concerned and did call later that night to ask if I got a plumber.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Marva, I apologize about your past experience with Rooter-Man. This company is NOW UNDER NEW MANAGEMENT. The completely new team would never mislead a customer.

R.J. Hazen from Oakville
R.J. Hazen from Oakville
1 review Oakville, ON
0/10

Plumbing Repair

Overcharged for service by approximately $450. Five weeks and 20 phone calls later we received a refund. Heat tracer service installed to keep pipes heated does not meet electrical code according to our electrician and confirmed by the firm. This had to be redone and the firm was very unresponsive. My impression was that they were hoping I would give up calling and just go away. I have never been more displeased with the overall professionalism of a firm.

Approximate cost of services:
$1,450.00
3 of 3 people found this review helpful.
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Company Response

We went back numerous times to assist this customer. We told him upfront that he had "electrical issues" and that we are a plumbing company and not electricians. We conducted a heat trace, and returned to the customer's home on several occasions to ensure that the service was satisfactory. When we informed him that he needed to call an electrician we refunded him $500 for his troubles. Upon the issue of the refund, the customer seemed happy with our diligent service, and returns to make the job right. Then he issues this inaccurate and negative Review of our upstanding company. This Review is upsetting to Rooter-Man as an organization, because we pride ourselves on customer service and doing "whatever it takes" to make the job right, which we did in this case. To consumers reading this, please understand that what is written in Mr. Hazen's review is inaccurate, and we are a company that stands by our work and our word. - ROOTER-MAN MANAGEMENT

Steve  North York
Steve North York
2 reviews Pickering, ON
10/10

Kitchen Faucet Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called Rooter-Man Plumbers to get a quote to install a faucet. The plumber came out and the price was a little high, so he gave me the option of buying the faucet myself, and then he would lower the price. I did just that, and he lowered the price considerably. I appreciated this gesture and decided to move forward with the work. The technician, Jorge, did the work in about two hours, and everything looks great. I was especially impressed by the way he cleaned up after the job was done. As well, he wore covers on his shoes, so he didn't track the snow into my house. Rooter-Man did a good job, and I would use them again. Mike in Pickering, Ontario.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to write a Review. Your kind words mean a lot to us. - Rooter-Man Management

James Z from Etobicoke
James Z from Etobicoke
1 review Brampton, ON
10/10

Kitchen Stack Replacement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called Rooter-Man two weeks ago to get a quote to replace my kitchen stack. They sent out Patrick, who gave me a great quote that was better than the other companies I called. Patrick returned the next day, with a helper, and did the job in about six hours. Patrick was very pleasant and knowledgeable about the job. This company delivered on all of their promises, and I would definitely use them again if a situation arose. Sincerely, James in Brampton, Ontario

Approximate cost of services:
$850.00
1 of 1 people found this review helpful.
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Company Response

We appreciate the time you have taken to provide this Review. Patrick is one of our best technicians, and we are always happy to hear positive comments about his work. - Rooter-Man Management

Elyn from Etobicoke
Elyn from Etobicoke
1 review North York, ON
10/10

Clogged Toilet in my Condo

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called this company to come and fix a clogged toilet I had in my condo. They came out and gave me a price and I told them to go ahead with the work. The plumber fixed the job in about 10 minutes, and the price was $250. The service was good, and I would recommend this company to friends.

Elyn Y; Downtown Toronto

Approximate cost of services:
$350.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the kind words. We strive for top-notch customer service. - Rooter-Man Management

Lisa on Dufferin St
Lisa on Dufferin St
2 reviews North York, ON
10/10

backwater valve

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

This is the second time I have used Rooter-Man, and, once again, I am happy with their services. The first time I used them they fixed a leaky faucet, and this time I had them in to install a backwater valve. Their serviceman came in, explained the job to me, and they finished the work the same day.

Lisa

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you, Lisa. We appreciate it anytime our customers take the time to write a positive review about our company. - Rooter-Man Management

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rooter Man GTA

ROOTER-MAN Plumbing And Drain Service and Basement Syatems is a group of professionals with over 40 years of experience in the industry. Our mission is to provide high quality professional advice and solutions to home-owners. We pride ourselves in providing to our customers the highest standards in customer care throughout the process. We will provide exceptional "beyond the call of duty" services to all our customers. We are committed to providing the highest level of professionalism, service, response and quality workmanship. We take pride in our ability to diagnose, give options and complete the job with 100 percent customer satisfaction every time. If you require emergency plumbing services in the Toronto and GTA regions, there are 24 hour emergency plumbers in Mississauga, Vaughan, Oakville, Etobicoke and Burlington locations on stand-by ready to service you. From Plumbing, Basement Lowering and Underpinning to new basement Floor Upgrades and Drain issues to Wet Basement Waterproofing, Rooter-Man can handle and specializes in these services and more!

CATEGORIES
Waterproofing, Plumbing, and Drain Services
PRODUCTS
Enzymes for drain cleaning maintenance, Advantage Plan Memberships
SERVICES
Full Service Plumbing, Drain Cleaning / Clearing, Drain Repair, Sewer Back-Ups, Sewer Line Replacement, Sewer Line Repair,Flooded Basements, Waterline Replacement, Trenchless Sewer Line/Waterline replacement, TV Camera Inspections, Backflow Preventers, Sump Pumps, Leak Detection, Pipe Thawing, Clogged Toilets, Wet Basement Waterproofing, Weeping Tiles, Weeping Tile Replacement, Interior Waterproofing and High Pressure Hot Water Jetting Basement Lowering And Underpinning New Basement Concrete Floor Upgrades
BRANDS
We stock all major sink, faucet and toilet brands. We proudly stock our trucks with Rigid tools
SPECIALITIES
We specialize in Plumbing, Drain and Sewer services and also in Watermain repair and replacements and also in Wet Basement Waterproofing and Basement Lowering And Underpinning to New Basement Concrete Floor Upgrades!
WEBSITE
https://rootermangta.ca/
YEAR ESTABLISHED
1970
RETURN POLICY
Visa, MasterCard, Debit, and Cash.
PAYMENT METHOD
Visa, MasterCard,Debit and Cash
LICENSES
Trade Number: D25183 Master Plumber License No: T95-4926928 - T94-4926927
MEMBERSHIPS
YES
LIABILITY INSURANCE
Yes
DIPLOMAS
TORONTO DRAIN Contractor's License No: T87-4540654 OAKVILLE Contractor's Licence No. 16-110717
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too big or too small for Rooter-Man Plumbers.
PROJECT RATE
Rooter-Man provides Price Quotes up-front BEFORE the work begins. We only begin when the customer ag
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All of our work comes with a written guarantee. Manufacuturers warranty on purchased parts / items.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.