Hired this company for a last minute deep clean as I was getting my condo ready to sell. My condo is 2 bedroom with a full bath and a 2 piece bath. It's about 1200 square feet. I was told I needed to hire 2 cleaners and would it be a 4 hour minimum.

The first cleaner arrived on time but was not wearing a mask and proceeded to try to shake our hands.. (this is during covid).. not impressed.
Also the cleaner had brought her own vacuum and mop which from reading other companies policies this is not hygienic as there is cross contamination risk... The second cleaner still wasnt there when we left.

We called to check in on how things were going at the 4 hour mark and were told they were nearly done and we would come back in about 30 minutes. We got back to the condo about 45 minutes after that and they were still cleaning. Neither cleaner was wearing a mask! They cleaned a bit longer and we were caught off guard when they proceeded to mop the floors and then were gone. We had thought they would ensure we were satisfied before leaving. There was still a toy underneath the tv stand, the rug was obviously not cleaned underneath as the floor was filthy when we lifted up the rug. The dryer still was full of dryer lint as well.

The lady called afterwards to check how it went and I let my boyfriend speak to her. We told her about our issues and how we could not believe how it took them 5.5hrs to clean my condo, especially since the place was decluttered and not very dirty. We felt like we were taken advantage of and that the cleaners had purposely taken longer than required in order to be paid more. Also they add on a 10% required tip to the bill which is ridiculous. You should not force a tip, a tip should be given for a job well done (which it was not)
I would not recommend this company. I was charged $550 for this clean and other people (who have worked for other cleaning companies) were shocked by the price.

Great service! Both our dining chairs and area rug turned out looking like new after 8 years of wear! So happy with the results. I may have misunderstood but the total cost came out way higher than what was quoted. He told me $220 for chairs and rug together but it ended up being $700. I’m still very happy with the service at that price.

Got 5 star in for a post Reno cleanup. They did a really nice job and were very professional and friendly.

5 star did an amazing job cleaning my house, they were professional and reliable i would highly recommend them to anyone who needs house cleaning and post renovation cleaning services

We have used 5 Star cleaning on many, many projects over the years. They are punctual, polite and always do a thorough, great job. I would easily recommend them to anyone looking for a great company.

It was a service beyond my expectations.They were on time and gone through every detail.

Great team to work with. They resolved my issue very quickly and easily.Outstanding service at a reasonable price. I will be working with 5 Star Cleaning in the future! I would recommend them to everyone!

Due to the winter weather and snow, I unfortunately had a water leak from my window. I didn't notice how bad the flood was until i got back home. Luckily the 5 star clean quickly took care of the problem. I highly recommend them for water damage!

5 Star Cleaning has a great response with Emergency Flood Clean-Up/Restoration.

I have used them a couple of times, and they never disappoint.

I strongly suggest them.

5 Star cleaned our post construction mess. They were thorough and there wasn’t any job too big for them. Very accommodating and stayed as long as they had to to get the job done.

Josie Stern