5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
24 Glenhurst Road Richmond Hill ON L4B 2C8
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2014 winner 3 timesBest of 2014winner 3 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for 5 Star Cleaning

Average customer rating:
9.6 10 (380 reviews)

Sort by

Tara in Toronto
Tara in Toronto
1 review Toronto, ON
0/10

Not happy with the service provided

Hired this company for a last minute deep clean as I was getting my condo ready to sell. My condo is 2 bedroom with a full bath and a 2 piece bath. It's about 1200 square feet. I was told I needed to hire 2 cleaners and would it be a 4 hour minimum.

The first cleaner arrived on time but was not wearing a mask and proceeded to try to shake our hands.. (this is during covid).. not impressed.
Also the cleaner had brought her own vacuum and mop which from reading other companies policies this is not hygienic as there is cross contamination risk... The second cleaner still wasnt there when we left.

We called to check in on how things were going at the 4 hour mark and were told they were nearly done and we would come back in about 30 minutes. We got back to the condo about 45 minutes after that and they were still cleaning. Neither cleaner was wearing a mask! They cleaned a bit longer and we were caught off guard when they proceeded to mop the floors and then were gone. We had thought they would ensure we were satisfied before leaving. There was still a toy underneath the tv stand, the rug was obviously not cleaned underneath as the floor was filthy when we lifted up the rug. The dryer still was full of dryer lint as well.

The lady called afterwards to check how it went and I let my boyfriend speak to her. We told her about our issues and how we could not believe how it took them 5.5hrs to clean my condo, especially since the place was decluttered and not very dirty. We felt like we were taken advantage of and that the cleaners had purposely taken longer than required in order to be paid more. Also they add on a 10% required tip to the bill which is ridiculous. You should not force a tip, a tip should be given for a job well done (which it was not)
I would not recommend this company. I was charged $550 for this clean and other people (who have worked for other cleaning companies) were shocked by the price.

Was this review helpful?
Company Response

Thank you for your review dear Tara. We tried to contact you to discuss the issues in your review, but we have not heard back from you,
House Cleaning services are consistently being preformed by 5 Star Cleaning staff every single day. We have received overwhelming great reviews and happy customers. All of our staff on the phone make sure to understand each of our customers goals and budget to ensure the best results. Unfortunately there was a disconnect with the amount of work your place needed and the budget you had for the cleaning service. 5 Star Cleaning will never force upon extra charges, hours or tip which in your case, we did not charge you. The report we received from our staff, mentioned the tremendous amount of dirt and physical work required. Emptying all cabinets full of silverware and cupboard for cleaning, heavy dusting, emptying the fridge full of food for cleaning, grime and caked on dirt removal from tub, scraping paint off balcony glass, and the rest your place.. Having so many expectations for hard work, and specific request takes time. The cleaning is always based on the cleaning needs, 5 Star Cleaning strives for complete transprerency and communication before, during and after the job. Therefore, the prices and hours are all clearly stated and explained. If you wish Please contact us to discuss this further.
5 Star Cleaning Team

Shannon in Mississauga
Shannon in Mississauga
2 reviews Mississauga, ON
9/10

Dining chairs and area rug

Great service! Both our dining chairs and area rug turned out looking like new after 8 years of wear! So happy with the results. I may have misunderstood but the total cost came out way higher than what was quoted. He told me $220 for chairs and rug together but it ended up being $700. I’m still very happy with the service at that price.

Was this review helpful?
Company Response

Thank you so much dear Shannon for your great review and feedback, It was our please to provide our Upholstery and rug cleaning services. The quote given was basic cleaning, your rug has been taken to our plan to be cleaned thoroughly and professionally with full treatment and dining chairs were steam cleaned, disinfected, deodorized, and scotch guarded x3. We are glad you were happy with our services. We greatly appreciate your referral and your recommendation. Stay safe and all the best. 5 Star Cleaning Team

Gretchen Daniels from East York
Gretchen Daniels from East York
1 review Toronto, ON
10/10

Post Reno cleanup

Got 5 star in for a post Reno cleanup. They did a really nice job and were very professional and friendly.

Was this review helpful?
Company Response

Thank you so much dear Gretchen for your excellent review. It was our pleasure to provide our post renovation cleaning services. Enjoy your clean home. We appreciate your recommendation. All the best and stay safe. 5 Star Cleaning Team

Private User
Private User
1 review Toronto, ON
10/10

House cleaning and post renovation clean up

5 star did an amazing job cleaning my house, they were professional and reliable i would highly recommend them to anyone who needs house cleaning and post renovation cleaning services

Was this review helpful?
Company Response

We greatly appreciate your amazing communication, feedback and excellent review. It was our pleasure to provide our residential cleaning services. Thank you for referral and recommendation. . All the best and Stay Safe.
5 Star Cleaning Team

Private User
Private User
1 review Toronto, ON
10/10

Post renovation Cleaning

We have used 5 Star cleaning on many, many projects over the years. They are punctual, polite and always do a thorough, great job. I would easily recommend them to anyone looking for a great company.

Was this review helpful?
Company Response

We greatly appreciate your ongoing trust, business, and excellent review of 5 Star cleaning services. It was our pleasure, each time to provide our services. Thank you for your referral and recommendation. All the best. 5 Star cleaning Team

Mahmut
Mahmut
2 reviews Mississauga, ON
10/10

Timely good service

It was a service beyond my expectations.They were on time and gone through every detail.

Was this review helpful?
Company Response

It was our pleasure to provide our emergency post renovation cleaning services . We greatly appreciate your review and your business. Stay safe and all the best. 5 Star Cleaning Team

Alex in Toronto
Alex in Toronto
0 reviews Richmond Hill, ON
10/10

Amazing Customer Service

Great team to work with. They resolved my issue very quickly and easily.Outstanding service at a reasonable price. I will be working with 5 Star Cleaning in the future! I would recommend them to everyone!

Was this review helpful?
Company Response

It was a pleasure to work with you Alex! Best of luck in the future!

Glani
Glani
2 reviews Markham, ON
10/10

Amazing Service & Quality

Due to the winter weather and snow, I unfortunately had a water leak from my window. I didn't notice how bad the flood was until i got back home. Luckily the 5 star clean quickly took care of the problem. I highly recommend them for water damage!

Was this review helpful?
Company Response

It was a pleasure to work with you Glani! Thank you

Andreia
Andreia
0 reviews Toronto, ON
10/10

Emergency Flood Clean-Up/Restoration

5 Star Cleaning has a great response with Emergency Flood Clean-Up/Restoration.

I have used them a couple of times, and they never disappoint.

I strongly suggest them.

Was this review helpful?
Company Response

We appreciate your support Andreia! Thank you

josie
josie
1 review Toronto, ON
10/10

Post construction renovation

5 Star cleaned our post construction mess. They were thorough and there wasn’t any job too big for them. Very accommodating and stayed as long as they had to to get the job done.

Josie Stern

Was this review helpful?
Company Response

5 Star Clean Team greatly appreciate you, dear Josie for taking time to write an excellent feedback on our post renovation cleaning services. It was our pleasure to provide our cleaning services. Looking forward to provide our cleaning and restoration services in future. All the best. 5 Star Cleaning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 5 Star Cleaning

5 Star Cleaning is acting under WHO and Ontario Government Health Safety Precautions for COVID-19.
We will make sure that our 24/7 emergency team and homeowners are not sick, asymptomatic, and haven’t traveled the last 30 days.

Call us now: 416-315-7562 (Toll Free:1855 697 9889) For Our Spring Cleaning Specials

Our sister company is 5 Star Dry All (24/7 Water Damage Restoration)
https://www.5stardryall.ca 416 270 7717

CATEGORIES
Fire & Water Damage Restoration, Renovation Cleaning, Drapery & Upholstery Cleaning, House & Apartment Cleaning, Carpet & Rug Cleaning & Repairing, and General Contractors
PRODUCTS
SAY NO TO CHEMICALS!!!! GREEN, ECO FRIENDLY and ENVIRONMENTALLY SAFE PRODUCTS FOR BOTH TO HUMAN AND PETS.
SERVICES
$100 OFF _during COVID19-on any 24/7 Flood & water damage restoration in GTA & Toronto areas. $50 OFF any Cleaning services During COVID19 Pandemic
BRANDS
GREEN & ECO FRIENDLY SOLUTION
STYLES
OUR PRIORITY IS TO PROVIDE THE BEST QUALITY GREEN CLEANING SERVICES.
SPECIALITIES
OUR 5 STAR SERVICES IS OUR SPECIALTIES BEYOND YOUR EXPECTATIONS.
WEBSITE
https://www.5starcleaning.ca
YEAR ESTABLISHED
1989
PAYMENT METHOD
Visa, Master Card, Debit, American Express, Cash, Cheque,
LICENSES
IICRC for water damage, PMII, CRMI mold certified, Xactimate certified
MEMBERSHIPS
IICRC Certified Firm, IICRC member, Xactimate, PMII,CRMI,
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Master Certified in Flood, Water Damage, Mold Remediation & Rug and Carpet cleaning
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any job, small or big we'll do them all
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer Satisfaction Guaranteed on our services.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.