Out Of This World Home Services

Formerly DS Plumbing
Plumbing
20 Bexley Place, Unit 110 Ottawa ON K2H 8V8
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Out Of This World Home Services
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91%

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Reviews by rating (past 12 months)
Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Out Of This World Home Services

Average customer rating:
9.3 10 (264 reviews)

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Mike Hyde from Kanata
Mike Hyde from Kanata
3 reviews Ottawa, ON
10/10

Fixed kitchen faucet

Alex from DS Plumbing arrived right on time to fix our kitchen faucet which had stopped working. He fixed it quickly, double checked to make sure it was working right, and explained what the problem was. He was very kind and courteous about the whole thing, and I would be glad to see him again if I have another plumbing problem!

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Company Response

Hi Mike, We're glad you had a great experience! Thank you for your lovely comments!

Cheryl Wang from Ottawa
Cheryl Wang from Ottawa
2 reviews Hamilton, ON
10/10

fix water leaking in ceilling

1) David responded my request promptly even the call was made at night in order to determine whether it is urgent or not.
2) the problem is fixed quickly with reasonable cost.

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Company Response

Hello Cheryl, thank you so much for your review, we really appreciate it!

Bob C.
Bob C.
2 reviews Ottawa, ON
10/10

Leaking water pipes and leaking tap

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"Great job done- called sunday with a problem- received a return call 8am sharp Monday morning and had service at 10am- outstanding!"

How would you rate your overal service?: 10/10

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Company Response

Hello Bob, many thanks for your appreciative review! We're so glad you had a good experience. Thank you!

Steverino from Kanata
Steverino from Kanata
1 review Ottawa, ON
10/10

great service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

While my problem was a relatively small and simple one (broken shower faucet), Alex was prompt, efficient, and very courteous. His arrival, diagnosis of the problem, replacement of the part, and departure all occurred within thirty minutes. Thank you!

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Company Response

Hello! Thank you for your comments!

Anita in Kanata
Anita in Kanata
1 review Kanata, ON
10/10

Great customer service!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Absolutely love the service from DS plumbing from start to finish for the problem we had! Nancy should be the poster person for great customer service! If the other plumbers at DS are anywhere near as good and amiable as Alex then you have got a great resource in your company employees. We are very appreciative of the time you took to find the right fix for our problem and keeping us updated on the status along the way. Oh and we love that you make a donation to charitable organizations and giving us the choice!

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Company Response

Hello Anita, many thanks for your lovely comments! You're making us blush! We are also glad you like the charity option too, it's nice to have some feed back!

Shauna from Ottawa
Shauna from Ottawa
1 review Ottawa, ON
10/10

Kitchen plumbing issues

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dave was excellent, and really educated me about what was wrong with my plumbing so I could make an informed choice regarding what would be the best solution.

Would you recommend DS to a friend? YES.

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Company Response

Hello Shauna, we are so glad you had a good experience with us! Thank you for the review!

Catherine from Ottawa
Catherine from Ottawa
1 review Ottawa, ON
10/10

"Honour and pleasure..."

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had the honour and pleasure to meet Dave this morning. He resolved the plumbing issue we were experiencing in our home. He arrived within the time the company suggested he would. He was very professional and courteous.I would use DS Plumbing again and recommend this company to family and friends.

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Company Response

Hello Catherine, what a wonderful review! We really appreciate the time you spent to give us your feedback. Thank you!

Elizabeth Massey from Ottawa
Elizabeth Massey from Ottawa
1 review Ottawa, ON
10/10

..."Cat people".

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I LOVED the fact that the technicians were cat people. I normally have to corral my feline when workers come in.

How satisfied are you with the level of service we provided?: 10/10

How would you rate your interaction with the Office?: 10/10

Would you recommend us?: Yes.

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Company Response

Good evening! Many thanks for your lovely comments- we sure are cat people...we have 2 office cats that "help" with booking the calls etc. (by help I mean sitting on the diary and getting in the way!)

Emma from Nepean
Emma from Nepean
2 reviews Ottawa, ON
10/10

Problem Solved!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was pleased with how quickly you were able to come out and fix my problem!

Tech's abilty to diagnose and Solve the problem: 10/10

Would you recommend DS Plumbing?: Yes

How likely are you to use our service again?: Very.

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Company Response

Hello Emma, Many thanks for this review, we really appreciate the time you spent. We are so glad you had a good experience with us. :)

Alanna from Ottawa
Alanna from Ottawa
1 review Ottawa, ON
10/10

"Animal lovers..."

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Alex was a great help. Altough we already knew what our plumbing problem was (Our hot water tap was jammed), he quickly fixed it and replaced it, even checking our cold water tap to see how it was working without being asked. I'm an animal lover, and so is Alex and the company, so that is a definite plus in my book!

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Company Response

Thank you Alanna for your awesome comments! Animals are a huge part of our company (the office cats would agree!) When we hire staff, part of the process is needing to be an animal lover! Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Home Services

*Formerly DS Plumbing*

Out of This World Home Services is a family owned company offering award winning residential plumbing and water treatment and drain cleaning services to the Ottawa and surrounding area. We look forward to offering HVAC, electrical, and other home services in the near future.

We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
20
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, E-transfer
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau, Ottawa Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty on all DSP supplied parts & fixtures as well as 2 year guarantee on most labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.