We had a telltale sign of water on the grout of our tiles beside the toilet and called Out of This World Plumbing. Garry Kelly was vey professional, listened to our concerns, gathered information and checked downstairs under the toilet area as well. He discovered a very slight crack in the toilet and also discovered an area in the basement area plumbing that could use some attention. He worked for a good hour and half, left the area very clean and left us very satisfied. The company sends reminders by email and even sends an email just prior to the plumber's arrival to tell you their name and a little bit about them. We knew upfront how much the service call would be and Garry was very clear about how much the job would be to fix. We had an extra toilet that he installed right away and all is well. Will definitely use this company again.