Cory Latino did our A/C annual tune up 2 years ago. When he called to confirm he was on his way for today’s annual furnace and A/C tune up, I was very pleased. His work was as excellent as it was 2 years ago. Starting with calling ahead to say he was on his way, to explaining the process of his work to me, and also providing valuable advice about changing the furnace filter, rinsing the A/C unit (and showing me how to do it because I was nervous about it), and letting me know when we should clean our ducts – all of these show what a dedicated, professional, efficient and thorough representative of Mersey he is. His personable and courteous manner make him a true asset for the company. If I could give 15 stars to the company based on Cory’s visit, I would.
- Company Response
Thank you for the praise on the customer service you received from us in addition to the great experience you had with Cory.