Vail Renovations And Handyman Services

My balcony in the front was cantilevered and required additional support. In addition, there was an unsafe structure on my house at the back. Bill worked to remove the structure, reinforce the two-story balcony, and put in a new balcony at the back. Most importantly, he worked to find things that would fit and be easier. He took the initial engineering drawings and worked the the engineer to find a solution that would be easier to implement and less invasive than what the engineer had originally provided. It was a real benefit.

We have been so impressed with Vail Renovations and will definitely be having the owner Bill come back for future work on our home. Bill came on time daily and finished within the timeline needed. Thanks to Bill; the kitchen tile installed looks fantastic!

Bill is great to work with. He always strives to make his customers happy and wants you completely satisfied with the end result. He does great work for a reasonable price. I would definitely recommend him to a friend and hire him again.

We just had Bill complete a bathroom renovation for us. He did it in a timely and professional manner. His attention to detail and patience with our daily questions. He’s a good person very personable. We are planning a complete kitchen renovation and we will gladly be hiring him. Thank you so much for easing our concerns. This was a wonderful experience.

Had bathroom and some work done in kitchen and found him to misrepresent himself. For example, we had purchased stone counters from a large company and he said he could get the same thing at a much better price "20% less:-so as we were not yet bound by contract, we went with him. In the end, the price we got from him was the SAME as the company. When I mentioned that to him, he replied that he was "surprised that his supplier did not offer a discount. In speaking to his supplier ( they only deal with contractors) I was told that contractors do get a percentage of sales for bringing in business in ( which I knew having worked in that business in the past) and as they only deal with contractors, no discounts are offered to individual clients.
Another issue was the membranes that needed to be installed before

putting any type of flooring. He charged an extra $500.00 which he had not account for (which is fair) for an area of 32 feet (size of bathroom minus the tub). As we were considering him to install another vanity (7 feet) which required the same membrane underneath, his price again was $500.00. When I asked how he came to that conclusion since the area was 13 feet, he replied he was tired when he did the estimate-yet the next day, he sent it again, unchanged. Least but not last, we needed wallpaper removal in a 10X10 bathroom (2.5 walls as others did not have any) and paint thereafter. His estimate for this came at $1,500.00 for this part of the job. We looked elsewhere and received an estimate for $800.00 from a recommended company, so we went with them .
Interestingly enough, it took one girl and 5 hours to remove the wall
paper, fix what needed to be fixed on walls and apply a coat of paint (including ceiling). She will be coming back to finish the rest when the
rest of the bathroom are ready. Lastly, he failed to mention that he had scratched (2 small scratches on one of the drawers that could not be
repaired with just paint)-did he not think I would notice this?
I was able to get another drawer front to replace the damaged one.
All in all, I did not find him to be meticulous for the work he does and have since hired someone to finish an area of back splash that was missing a tile and another larger area that was missing edging in the
kitchen . I also found that he was not transparent with pricing and even
deceitful (he really wanted that commission for the counters and he was going to say whatever he needed to get it, & at over $6000 for counters, not a bad commission!) and felt he was price gouging (which he can do
-his prerogative and my right to refuse) . All in all, if you hire him, ensure you have a very detailed estimate which covers all costs, who will be doing the work ( He knew the condominium corporation required a plumber as he had to submit information about the plumbing company doing this work and of course charged us for it which is normal-however, one morning he said he would be installing the toilet but when he opened the box and it had additional parts not usually found with regular toilets, he had to call the plumber after all). Also beware that he can get you better prices-20% NOT.

I have used Vail Renovations twice now after seeing the work done for our son. Bill, the owner, is great to deal with and takes pride in doing a good job. I have a couple more things I want to have done, nothing major, and I plan to use Vail again. A lot of contractors aren't interested in taking the smaller jobs, but Bill always manages to fit those in to his schedule.

Bill was very punctual.
Never missed any scheduled days or times.
His quality of work surpasses the workmanship from the original home builder. My basement is now far better quality then the rest of my house :)
Bill aimed to please, if we had any issue with anything he never hesitated and fixed it.
Cleaned up as if he was never there.

We are getting Vail Renovations to perform more work. It was a pleasure Bill. Thank You.

Vail renovations is an excellent company. They are prompt, consistent, and do a great job. We've used him in the past and will use him again in the future. Thanks for a job well done.

We hired Bill Vail to replace the flooring in our entryway and are completely satisfied with the results. Bill finished the work on time, stayed on budget and was a real sweetheart to deal with. He kept us in the loop throughout the job about the scheduling, made sure problems were swiftly dealt with and showed great attention to detail as he was completing the work. We would not hesitate to recommend this company to a friend, family member or anyone we know.

The job involved installing drywall (the old drywall had already been removed) in the front and back basement walls of a townhouse and filling some large holes. Bill's price was excellent and he was able to start right away.

Bill arrived the same time every day, worked steadily and quietly all day long. He was accommodating of extra steps (added strapping & framing where needed) and after taping he primed his work so it was all ready for painting.

In short - a great job at a great price & Bill is a great guy to work with!