From the time the new shingles were delivered to the time the job was completed it took about 25 days. Should be 2-5 days maximum. Numerous calls to Hubbard Exteriors with regards to when the roof would be completed. Numerous excuses from Hubbard on labor and worker issues, workers would sometimes put in 2-3 hrs a day or sometimes 5 hrs per week. Large steel bin was on my front lawn for over 25 days. I had to initiate phone calls every time to the company. No project management, nobody would phone with updates. Even when the job was finally completed I had to phone to tell them to remove the bin.
- Company Response
We are very sorry for the lack of communication on this job, the time it took to complete, and the frustration it caused you. One of our business goals is to have top notch customer service and unfortunately we did not meet our full potential on your roof replacement. We sincerely apologize and if we can do anything for you to make this right, please do not hesitate to contact the office at 403-995-0677.