We’ve used 4 alarm companies over the years, not because we switch all the time but because they keep getting bought out. This is actually the first time we’ve switched of our own accord. Parts of our 25 year-old equipment were failing so we needed to replace much of our alarm system and also decided it was time to install a security camera system. We researched all the various systems and the latest technology. We also reviewed numerous security companies, large and small, and got several quotes. In the end, Canadian Security Professionals (CSP) stood out from the rest of the pack; it wasn’t even close.
First of all, CSP didn’t have any limitations on meeting the needs we were looking for. Some other companies could only do parts of the job but CSP was able to handle every facet of the job and with the best equipment available. Wired, wireless, it didn’t matter. CSP was able to integrate any new equipment we wanted with everything that was worth keeping from our old system. In the end, we ended up with a customized system that met every need.
But what has really set CSP apart from every other company we’ve used or considered hiring is customer service. Just getting a call-back from some companies was next to impossible. And one company owner actually refused to come to the house to review our situation without a commitment because he didn’t want us to pilfer his ideas just to install everything ourselves! CSP, on the other hand, spent hours discussing and designing the best system possible, all subject to our approval based on costs quoted up front.
We’ve had our new system for a couple of months now and continue to be impressed. The support staff have been excellent. Whether you have an account question or a technical concern, you can always talk to someone right away, even when the issue isn’t urgent.
If you’re looking for outstanding personal service, the type that is rarely seen any more, we can’t recommend CSP highly enough.
- Company Response
Thank you very much for taking the time to write such a detailed review about your experience with CSP. We are glad to hear that you are happy with your new security system and the service you have received. Thank you for choosing CSP for your security needs and please feel free to let us know if there is anything we can do for you.