Plumbers Direct Inc

Drain Services
Toronto ON M6S 5A4
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Drain Services
Plumbers Direct Inc
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97%

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Reviews for Plumbers Direct Inc

Average customer rating:
9.7 10 (143 reviews)

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Mitch from Toronto
Mitch from Toronto
1 review Toronto, ON
1/10

Vanity install quote

I needed a new vanity top/sink installed onto the existing cabinet and the plumbing hooked up. Relatively simple job, there might have been a tricky part on the counter install but the plumbing was all standard.

I called Peter for a quote, he said it's $50 for the service call if I don't decide to proceed (otherwise the $50 goes towards the cost if I do). So much for the idea of a free estimate suggested on their web site. Anyways I said fine.

Peter came and quoted an extremely high (unreasonable in my opinion) price well over $500. This of course was well over my budget. So he said "ok that will be $50."

I then asked him how much it would cost if I got the vanity top installed separately and just had to connect the plumbing (taps and drain, that's it).

He said we could knock off $100. So that's well over $400 just to connect a sink to a drain pipe and the hoses to the taps. Outrageous.

Whether he just didn't want to do the job, and it was a quick $50, or if he genuinely charges that outrageous amount for a small job, either way I would not trust this company and will not be calling him again. The $50 fee for a quote might be standard practice in the industry, but if the quotes are unreasonable, then the consumer gets soaked the $50 and is no closer to a solution to their problem.

3 of 3 people found this review helpful.
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Company Response

Hello Mitch,
We are very sorry to hear that you were upset with our quote and that it was not within your budget. We believe in giving an honest quote for our work rather than surprise you with a new figure after the job is done. We take pride in our work and for the job demands we believe we gave a reasonable quote. We hope you found a service that fit your needs and budget. All the best with your installation. Regards, Peter

10/10

Three piece main floor washroom roghin

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Peter was progressive and skilled, good at solving complicated plumbing problems, but also has a logical and resourceful mind. He had a profound ability to determine the layout of plumbing systems, planning, installing and servicing plumbing systems, fixtures, piping equipment and controls.

Peter will be a right plumber for your job and I strongly recommend him.

If you have any other questions, please contact me freely.

Sincerely,

CHARLENE MARIE

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Ludger Verschueren
Ludger Verschueren
1 review Mississauga, ON
10/10

Plumbing Emergency

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hi Peter,
I just want to thank you again for your help today; we were in big trouble and you managed to take great care of the problem. The job was expedited in a timely manner and we are operational again.

It’s comforting to deal with professionals that live up to their words.

(The other company that I had contacted first, has not even called back yet!)

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Roberto in North york
Roberto in North york
1 review NORTH YORK, ON
10/10

Plumbing emergencies

I do property management, on e few occasions I have had the need of a plumber for normal work or emergencies, like replacing a faucet or sink or toilet, I'm glad I had Plumbers Direct to assist every time. Peter and his staff have always been punctual courteous with the tenants solved the problem at very reasonable prices.

Great work Peter keep it up.

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Company Response

Thanks for the feedback. Pleasure doing business with you. Peter

Tina & Ken
Tina & Ken
1 review PETERBOROUGH, ON
10/10

Major Plumbing Repairs and Replacements

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Just like all home owners, over the years I have needed the services of a plumber. My plumbing company of choice is "Plumber's Direct". The service people have always been professional, clean and friendly and have made sure the job was done right. Below is just a short list of some of the work that has been done for me.

- replacement or relocation of numerous water and drain pipes
- replacement of leaking main sewer line
- installation of sump pit and pump
- installation of new tub, toilet, sink and all piping for them

If you want honest service done right, Plumber's Direct has never let me down.

Ken Shedden

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Company Response

We aim to please and to offer exceptioal service .Thanks. Peter

mike in Toronto
mike in Toronto
3 reviews Etobicoke, ON
10/10

hot water tank leaked and flooded the basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have used the services of Plumber's Direct on several occasions and have always been completely satisfied. I own a small apartment building and on one occasion the hot water tank leaked and flooded the basement. I immediately called Plumber's Direct and explained the situation. They came over right away and assessed the problem. Within a couple of hours the tank was replaced and the area completed cleaned up. Very professional people to deal with.

When they arrived, I could tell they understood what good customer service is. They told me straight what the problem was and gave me a few options and then did the work as I requested. Peter and his staff were very polite, friendly and the uniform's are a nice touch (many contractors look like they just crawled out of bed).

I would highly recommend Plumber's Direct to anyone who needs some plumbing work done.

Mike

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Company Response

Thanks Mike. We value our customers feedback. Peter Plumbers Direct

Marion in North york
Marion in North york
6 reviews Toronto, ON
10/10

Install hot water heater

After researching other companies – including our energy provider – we hired Plumbers Direct to install a new, electric hot water heater. Peter and his team were prompt, professional, courteous and superbly skilled. They and their colleagues delivered excellent service: from rewiring our electrical system and removing/returning the old (gas) heater, to installing a new (electric) unit that is running perfectly. Plumbers Director charges a fair fee for service (in our case, opting for an electric unit saved us tens of thousands of dollars – and countless hours of renovation - for removal and reinstallation of internal/external gas pipes and related construction). We’ll use Peter and his crew again and recommend them wholeheartedly.

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Company Response

We are happy when our customers see the value in the services we provide.
Thanks . We aim to please all the time.

Matti in Toronto
Matti in Toronto
5 reviews Toronto, ON
10/10

Kitchen faucet installation

Peter from "Plumbers Direct" has recently installed a kitchen faucet. He was punctual, professional, friendly and he did a great job leaving the work area very clean!! I would most definitely recommend Peter and "Plumbers Direct" to anyone for a great job the first time around! "Plumbers Direct" is definitely the way to go! Thank you!

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Company Response

Thankyou. We appreciate you as a regular client of ours. Peter

Rudy in York
Rudy in York
3 reviews York, ON
4/10

New valves

Had the plumber over to fix the water valves that connect to the out side garden hose. I was very disappointed to see after he finished the job that my laundry tub drain opening was damaged when the plumber left sitting a scorching hot old valve in my laundry tub. We agred on a discounted price for the finished job but now I can't put the plug in properly in the drain opening anymore to do any soaking.

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Company Response

Thanks Rudy for the feedback. We encourage that from all of our clients.Contact us at your convenience to see how this may be further rectified. Peter Plumbers Direct

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Plumbers Direct Inc

In business since 2000, we have established ourselves as leading and reliable providers of plumbing services to residential and commercial clients. We offer experienced, expert service - no plumbing job is beyond our range. We can take care of any plumbing issues you may have from routine upkeep to major emergency repairs.

When you need a plumber for emergency repairs, you may not be able to wait until morning, that's why we provide a 24/7 on-call service to help you keep your home or office comfortable. We can help by repairing and replacing leaking faucets, running toilets, water heaters, shower heads, broken water pipes, kitchen and bathroom sinks.
In addition, we offer complete plumbing and drain services, bathroom and kitchen remodeling, drain line inspections and pipe locating, and installation and repair of electric water heaters.

Whether you are a homeowner or business-owner in Toronto or the surrounding area, you can count on our professionals to provide personal attention to quality and unmatched service.

• 24 hour service
• No additional charge weekends or evenings
• Servicing the entire Greater Toronto Area
• 3 year parts and labour warranty
• Referral Program

CATEGORIES
Drain Services, Plumbing, and Drainage Contractors
PRODUCTS
Bradford White Hot Water Tanks Basement Flooding Protection Systems - Backwater Valves, Sump Pump & Battery Backup Systems, Frost Free Hose Bib
SERVICES
Sinks & Drains, Faucets, Toilet Repair/Replacement, Hot Water Heaters, Pipe Refits & Upgrades, Waterproofing, Home Renovations, Drain Services, Drainage Contractor, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, 24/7 Emergency Services, Water Main repairs, Water Mitigation & Restoration, Camera Inspections, Flood Protection Devices, Battery Backup Systems, Tree Root Removal
BRANDS
Bradford White, Riobel, Rheem, Grohe, American Standard, Moen, ToTo
SPECIALITIES
Hot Water tanks, Faucet & Toilet Repair, Drain Cleaning & Replacement, Leaking & Frozen Pipes, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, Sanitary Sewer Lines, Radiant floor heating, Environmentally friendly & Energy Saving products too!
WEBSITE
http://www.plumbersdirect.ca/
YEAR ESTABLISHED
2000
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash, American Express,
LICENSES
City of Toronto P20579, Master Plumber
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 year warranty on supplied and installed products
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