Plumbers Direct

Plumbing
Toronto ON M6S 1N4
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Plumbing
Plumbers Direct
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95%

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Reviews for Plumbers Direct

Average customer rating:
9.6 10 (171 reviews)

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Don
Don
1 review Etobicoke, ON
10/10

Sunday morning basement drain flooding

We had a major basement drain flooding and Joyce and Andrew handled the emergency repair quickly and professionally. Great customer service by both of them in a situation where we were desperate and couldn't run water or flush toilets at all in the house.

Approximate cost of services:
$500.00
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Company Response

Thank you so much Don for your review and taking the time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team over the years. We look forward to serving you for many years to come. Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great experience from start to finish.

I knew (hoped) I would have a positive experience with Plumbers Direct from my first messages exchanged with Joyce. She was informative and helpful, giving me information about replacing my broken equipment at no cost due to Moen's fantastic lifetime warranty. I had no idea and would have unknowingly paid for the part had I used a different plumbing co. The quote I was given was very competitive so I was glad to be able to hire Plumbers Direct.
Day of job went smoothly. Tenzin had to made an adjustment because the new part wasn't exactly the same as the old one but he dealt with it with a bit of extra work and a fair charge for the difference. The work (he also re-caulked the tub) was well done. I've not had to book a plumber up until now and I'm glad to know right away which company to call should I need one again. Thanks guys.

Approximate cost of services:
$400.00
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Company Response

Thank you so much for your review and taking the time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Plumbers Direct did a great job.

Flawless communication and a fair price. Plumber and helper 900 for half day is ok. Even came up with a solution to save me 600 more in cost. I will be a repeat customer.

Approximate cost of services:
$900.00
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Company Response

Thank you for taking the time to share your experience and for choosing PLUMBERS DIRECT! We look forward to continue to serving you for many years to come and appreciate your continued support!

Private User
Private User
Private User reviews Toronto, ON
10/10

Most trusted plumbers

I trust Plumbers Direct and their technician Tenzen completely and have recommended them for several properties I manage as well as my own. Their prices are reasonable, fast response times and impeccable service. Highly recommend time and time again.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for your feedback and recommendation! We really appreciate you taking the time out to share your experience and look forward to serving you for many years to come. Thank you for your business!

Private User
Private User
Private User reviews Toronto, ON
10/10

Drain Smells

Tenzin came to my house and immediately gave me a card. He was so thorough and checked all over my house . I would recommend this company.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for taking the time to write a review and share your experience! We appreciate your continued support and recommendation. We are grateful for the trust you have placed in Plumbers Direct, and our goal is to always provide the best services to valued customers like you!

Neil
Neil
1 review Toronto, ON
10/10

Toilet replacement - same day request

Excellent customer service (big shoutout to Joyce). Plumber Tenzin was very professional and efficient. Contacted PD same day, discussed options etc.. Plumber Tenzin arrived with new toilet... toilet, installation and taxes included in the approx cost noted. Highly recommended and will certainly use their services in the future.

Approximate cost of services:
$1,200.00
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Company Response

Neil ~ Thank you so much for your review for taking time to share your experience! We are thankful to have a fantastic team and it is truly our pleasure to provide service for you. We appreciate your continued support and recommendation to others and look forward to providing service to you for many years to come. Thank you for your business!

PLUMBERS DIRECT
"When ~~it happens we can help!"

Amy in Toronto
Amy in Toronto
0 reviews Toronto, ON
10/10

Excellent!

If I could give twenty stars I would. I called with a toilet emergency and Joyce answered the phone! That in itself deserves five stars. Joyce listened to my problem and was kind enough to push my emergency to the top of the work list. Shortly, Tenzin arrived and got to work instantly. In only half hour we had a perfect flushing toilet. If it were up to Tenzin he would have cleaned my whole bathroom he was very thorough. This plumbing operation runs smoothly, professionally and at a very reasonable price.

Approximate cost of services:
$395.00
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Company Response

Thank you Amy for your review and for sharing your experience. We are thankful to have a fantastic team to provide you with advise and service when you need it and when emergencies happen! It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come!

Jack in Kitchener
Jack in Kitchener
1 review Toronto, ON
10/10

Drain and dishwasher condo work

Love the Plumbers Direct team. Required their services on two occasions and the front office and site staff were prompt, courteous, extremely knowledgeable and professional. Won't hesitate to use them again!

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much Jack for taking the time to write a review and share your experience! We appreciate your continued support and recommendation to others. We are grateful for the trust you have placed in Plumbers Direct, and our goal is to always provide the best services to valued customers like you!

Private User
Private User
Private User reviews Toronto, ON
0/10

Shower drip repair - zero transparency on cost

Update: the Plumbers Direct response suggesting that the customer requested the part number once we sourced it, and said if we would not provide it she would be writing a review is a complete fabrication. I asked for any information they could provide about the part name and job to justify the $400 bill, to which I was told that they do not supply any information to customers after the initial diagnostic visit. Their dishonest response to this review is yet another red flag about this company - take your business elsewhere.

Experience was positive to begin with: responsive, quick service. However the pricing was astronomical and there was a complete lack of transparency and professionalism around the pricing:
- call out and diagnostic: $150 - this I understand
- the part (a shower cartridge) and job, which took 20 minutes total: $300 - how is this an acceptable price for a 20min job? I understand that the part took time to source (I was told they had to email two suppliers, attaching photos, and that this took lots of time) all we wanted was some transparency around the cost - why $300 for a job that took 20 minutes total (including payment)? The unprofessionalism I was met with when I asked this question, including answers such as after a [$150] diagnostic visit we do not supply any information - your shower is dripping - to which I replied yes, thats why we called you, we were aware that the shower is dripping, we are not asking you what the problem is and what part is required to justify the $400+tax bill). This experience was hugely disappointing given the reviews we had read and will make us very hesitant to give follow-up business to this company. A hugely disappointing end after a positive start.

When I asked for clarity on the $300 cost, I was told that they couldnt give me any details on the cost of the part itself (and refused to provide the part name).

Approximate cost of services:
$400.00
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Company Response

Plumbers Direct takes pride in being transparent about pricing so that you know what to expect; however, there are many variables to provide the cost of services prior to sourcing parts required for repair.

Our company’s policy is that once the plumber assesses the plumbing issue, the customer is advised of the cost and we do not proceed without customer approval.

The customer requested the part number once we sourced it, and said if we would not provide it she would be writing a review. No payment was received for our services, as we wanted to be certain we could source the parts, and no approval was given to proceed with the repair at this time.

The customer contacted HomeStars for a Plumber to repair or replace Faucets or Pipes and we responded and contacted the customer for more information and photos, as no brand identification was known.

To avoid a service call, pictures were requested to assist in identifying the shower. The pictures were sent to several suppliers and the brand could not be identified.

The customer agreed to a service call and diagnostic charge and also asked us to source a flapper for the toilet.

The customer was contacted once the cartridge and flapper was sourced and provided a quote to supply and install the special ordered parts to be sent by courier.

The customer was provided a quote to supply and install the cartridge.

The customer was offered the option to cancel the service for repair and we would take the loss for the cost of parts and delivery fees.

The customer cancelled the service for installing the special ordered flapper for her toilet.

The customer requested a discount.

The customer contacted the plumber directly to install the cartridge and a discount was applied.

The customer was provided a receipt for services, and it included the product information for the part used to repair the customers' AquaBrass shower system.

Should the customer have any further questions or require any additional information please call us at 416-997-3063.

Hummad in Toronto
Hummad in Toronto
1 review Toronto, ON
10/10

Water heater pipe leak

I called up plumbersdirect.ca and all I can say it was smooth sailing. I called around 2 and by 530 job all done. The guy who came in was professional and informative. Wish I can give more then 5 stars.

Approximate cost of services:
$250.00
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Company Response

Thank you so much Hummad for your review! We really appreciate you taking the time out to share your experience and look forward to serving you for many years to come. Thank you for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Plumbers Direct

In business since 2000, we have established ourselves as leading and reliable providers of plumbing services to residential and commercial clients. We offer experienced, expert service - no plumbing job is beyond our range. We can take care of any plumbing issues you may have from routine upkeep to major emergency repairs.

When you need a plumber for emergency repairs, you may not be able to wait until morning, that's why we provide a 24/7 on-call service to help you keep your home or office comfortable. We can help by repairing and replacing leaking faucets, running toilets, water heaters, shower heads, broken water pipes, kitchen and bathroom sinks.
In addition, we offer complete plumbing and drain services, bathroom and kitchen remodeling, drain line inspections and pipe locating, and installation and repair of electric water heaters.

Whether you are a homeowner or business-owner in Toronto or the surrounding area, you can count on our professionals to provide personal attention to quality and unmatched service.

• 24 Hour Emergency Service
• Same Day Service
• Servicing the Greater Toronto Area
• Customer Satisfaction Guaranteed
• Licensed & Insured

CATEGORIES
Drain Services, Plumbing, and Drainage Contractors
PRODUCTS
Basement Flooding Protection Systems - Backwater Valves, Sump Pump & Battery Backup Systems, Frost Free Hose Bib
SERVICES
Sinks & Drains, Faucets, Toilet Repair/Replacement, Clogged Toilets, Sewage Backup & Restoration, Burst Pipes, Leaks, Drains, Pipe Refits & Upgrades, Waterproofing, Home Renovations, Drain Services, Drainage, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, 24/7 Emergency Services, Water Main repairs & replacements, Water Mitigation & Restoration, Camera Inspections, Flood Protection Devices, Battery Backup Systems, Alarm Systems, Tree Root Removal
BRANDS
American Standard, Moen, Delta, Price Pfister, ToTo, Liberty, Mainline, Bradford White, Riobel, Rheem, Grohe
SPECIALITIES
Faucet & Toilet Repair, Drain Cleaning & Replacement, Leaking & Frozen Pipes, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, Sanitary Sewer Lines, Radiant floor heating, Environmentally friendly & Energy Saving products too!
WEBSITE
https://plumbersdirect.ca/
YEAR ESTABLISHED
2000
PAYMENT METHOD
Visa, Mastercard, E-Transfer, Cheque, Cash
LICENSES
P20579, Master Plumber
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year warranty on supplied & installed products
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