Plumbers Direct Inc

Drain Services
Toronto ON M6S 5A4
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Drain Services
Plumbers Direct Inc
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96%

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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Plumbers Direct Inc

Average customer rating:
9.7 10 (145 reviews)

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Frank in Mississauga
Frank in Mississauga
6 reviews Mississauga, ON
10/10

Basement Renovation Plumbing

Renovated my basement. I called many plumbers which were all too busy or would not take the time to provide an on site quote or wanted to charge for a quote. Then I called Plumber's Direct, Peter, and my confidence in Plumber's was restored. Peter answered the phone immediately and came out quickly to provide me with a free quote. Within days his team was out to do the work. They did it quickly and perfectly. I called Peter again when the fixtures needed to be installed and his team came out quickly and did a perfect job. Peter and team are reliable, respectable and the cost is reasonable and very fair. I would recommend no other that Plumber's Direct for all your Plumbing needs. To add to this story, just recently I had a major plumbing issue with an investment property. I called Peter and his team came out immediately to do the work. This saved me from major stress with my tenants. Plumber's Direct, Peter and team are the Amazon of Plumber's.

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Company Response

Thank you so much Frank for your review to share your experience, and we are thankful to have a fantastic team! We appreciate your continued support and recommendation to others. It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come. Thank you for your business! Peter

France in Toronto
France in Toronto
3 reviews Toronto, ON
10/10

Basement plumbing and main drain replacement - excellent & reliable service

Plumbing issues. Over the last few weeks we experienced a drain back up which completely destroyed the contents, carpet and drywall in our finished basement. We were completely overwhelmed and in over our head. Not knowing what to do after we cleaned, removed and tore up everything we contacted about 8 plumbing companies to get an idea on what happened and what to do to avoid future problems. After spending over a week getting quotes and having many discussions with so many companies, Plumber’s Direct came on top. What I mean is from the very first phone call with Peter to my last interaction with him has been outstanding. He came the same day that I called and provided me with advice and a no charge detailed quote. You would be surprised at how many companies I called that refused to come to provide us a quote without charging us for the visit and for putting a camera in the main drain to understand the issue. Peter recommended on next steps and explained everything to us clearly. Once we decided on what to do within a few days the crew was there and tore up our driveway and replaced the entire main drain. Peter, Joyce, Tenzin and the entire crew have not only been very professional, knowledgeable, reliable and honest but went way beyond our expectations. The crew worked so hard and diligently, covered all their work areas, cleaned up after each job and gave us options for every step of the way. We had to replace our main sewer line which was not only damaged in some spots but was blocked in many areas with roots. Tenzin explained and answered all my questions, (and trust me we had many). I also texted Peter and Joyce with a lot of little requests and they replied each time in a very timely manner. Joyce was a phone call and text away for all our inquiries before and after all the work was completed. She took care of all the utilities locate, city permits and assisted me in applying for the rebates. The entire team is excellent and in the future we will only be calling them for all our plumbing needs. We highly recommend them and will definitely refer them to family, friends and neighbours.

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Company Response

Thank you France for taking time out to share your experience with Plumbers Direct. Emergencies happen and "when - -it happens, we can help! We are thankful for the trust you have placed in our team, and look forward to serving you many years to come.

p.s. I'm looking forward to your new book "Oh Crap"

Dan
Dan
0 reviews Toronto, ON
10/10

Highly recommended

We would highly recommend Plumbers Direct. Peter, Joyce, Tenzen, Junaid and John were all excellent. Exceptional communication and their quotes were accurate. They were honest and worked very quickly and efficiently. We had a rather large job and the made it as painless as possible. Thank you!

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Company Response

Thank you Dan for your review and for the trust you’ve placed in Plumbers Direct and our team! We appreciate your time to share your experience and look forward to serving you for many years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

Honest and Good communication

I saw this company was recommended by someone from my building so I called quickly when I had a kitchen leak. as I’m not handy, they were quick to explain what it could be and they understood and accommodated a request I had to be serviced quickly. I got an honest assessment and my leak was solved in a timely way. Thanks team Joyce and Peter!

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Company Response

Thank you so much for your review and appreciate your time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Toilet diagnostic

Very quick response from Joyce with plumber/technician on site within hours. Excellent diagnosis of the issues and repair/replacement on site.
Very good communication with both the technician and the office. Personable, effective and efficient professional service!
Very pleased!

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Company Response

Thank you so much for your review. We really appreciate you taking the time out to share your experience, and we are thankful to have a fantastic team. Thank you for your business!

Janice in Toronto
Janice in Toronto
4 reviews Toronto, ON
10/10

Faucet

We were Very satisfied with Plumbers Direct right from the first phone call through to the completion of the job. The team responded Very timely,, were courteous and professional. Would definitely hire them again.

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Company Response

Thank you Janice for taking the time to share your experience. We look forward to serving you for many years to come. Thank you for your business!

Sandy in Toronto
Sandy in Toronto
1 review Toronto, ON
10/10

Excellent plumbers!

Plumbers Direct Inc. provided a very insightful assessment, regarding my plumbing issue. The team was very professional, affable, and answered all questions in a timely manner. Would highly recommend this company.
Sandy

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Company Response

Thank you Sandy for your review and we appreciate your time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you for your business!

Jeff from Old Toronto
Jeff from Old Toronto
3 reviews Toronto, ON
10/10

install washing machine and reroute kitchen sink drain and floor drainpipe

Tenzin and his assistant showed up on time and finished the project that day 6 hours later. He explained what was done, took pictures and made sure to tidy up. Thank you to you both!

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Company Response

Thank you Jeff for your review and we appreciate your time to share your experience! We are grateful for the trust you’ve placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you for your business!

Client from Collingwood
Client from Collingwood
3 reviews Toronto, ON
10/10

Outstanding professional service!

Peter and his team installed new bathroom fixtures for us (shower, double sink, toilet) as well as a new sump pump. Everything was done quickly and efficiently. His guys tidied up after each day and did a great job. We had one warranty issue afterwards and they came the same day I called and had it fixed with a new part within the hour.
I highly recommend Peter and his crew for any plumbing job you are considering.

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Company Response

Thank you for your review and recommendation! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Plumbers Direct Inc

In business since 2000, we have established ourselves as leading and reliable providers of plumbing services to residential and commercial clients. We offer experienced, expert service - no plumbing job is beyond our range. We can take care of any plumbing issues you may have from routine upkeep to major emergency repairs.

When you need a plumber for emergency repairs, you may not be able to wait until morning, that's why we provide a 24/7 on-call service to help you keep your home or office comfortable. We can help by repairing and replacing leaking faucets, running toilets, water heaters, shower heads, broken water pipes, kitchen and bathroom sinks.
In addition, we offer complete plumbing and drain services, bathroom and kitchen remodeling, drain line inspections and pipe locating, and installation and repair of electric water heaters.

Whether you are a homeowner or business-owner in Toronto or the surrounding area, you can count on our professionals to provide personal attention to quality and unmatched service.

• 24 hour service
• No additional charge weekends or evenings
• Servicing the entire Greater Toronto Area
• 3 year parts and labour warranty
• Referral Program

CATEGORIES
Drain Services, Plumbing, and Drainage Contractors
PRODUCTS
Bradford White Hot Water Tanks Basement Flooding Protection Systems - Backwater Valves, Sump Pump & Battery Backup Systems, Frost Free Hose Bib
SERVICES
Sinks & Drains, Faucets, Toilet Repair/Replacement, Hot Water Heaters, Pipe Refits & Upgrades, Waterproofing, Home Renovations, Drain Services, Drainage Contractor, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, 24/7 Emergency Services, Water Main repairs, Water Mitigation & Restoration, Camera Inspections, Flood Protection Devices, Battery Backup Systems, Tree Root Removal
BRANDS
Bradford White, Riobel, Rheem, Grohe, American Standard, Moen, ToTo
SPECIALITIES
Hot Water tanks, Faucet & Toilet Repair, Drain Cleaning & Replacement, Leaking & Frozen Pipes, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, Sanitary Sewer Lines, Radiant floor heating, Environmentally friendly & Energy Saving products too!
WEBSITE
http://www.plumbersdirect.ca/
YEAR ESTABLISHED
2000
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash, American Express,
LICENSES
City of Toronto P20579, Master Plumber
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 year warranty on supplied and installed products
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